Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Maury E.
La risposta dai nostri esperti
Katherine - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBBLICATO DA:
Gina S.
5 marzo 2021
Little effect
PUBBLICATO DA:
Gina S.
5 marzo 2021
The dying process was very time consuming. In the end, I still had straggling grey hairs at the front over my face as well as stragglers throughout. I believe I did a good job saturating. Nobody noticed I had even colored my hair.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Jovanna J.
La risposta dai nostri esperti
Gina - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBBLICATO DA:
Gina S.
4 marzo 2021
color never stays in
PUBBLICATO DA:
Gina S.
4 marzo 2021
This is my 2nd time trying eSalon and both times the color never stays in long , never stays vibrant I get better results with box at home hair dye.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Sarah S.
La risposta dai nostri esperti
Gina - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
PUBBLICATO DA:
Joanne E.
4 marzo 2021
Brassy
PUBBLICATO DA:
Joanne E.
4 marzo 2021
The hair color formula sent to me made my hair a bright, brassy orange color. It had no blonde at all, just orange, which I was trying to avoid any color that would make it brassy. The light pearl did not work.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Sarah S.
La risposta dai nostri esperti
Joanne - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. One of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBBLICATO DA:
Jennifer D.
4 marzo 2021
Coverage lasted 2 weeks
PUBBLICATO DA:
Jennifer D.
4 marzo 2021
My first few colorings we great but the last one my color was gone after two weeks.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Natalie E.
La risposta dai nostri esperti
Jennifer - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBBLICATO DA:
Kellie B.
4 marzo 2021
Not what I was hoping for
PUBBLICATO DA:
Kellie B.
4 marzo 2021
Followed the instructions, and it didn't cover my grays. I've had better coverage with cheaper dye.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Natalie E.
La risposta dai nostri esperti
Kellie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right.
PUBBLICATO DA:
Gualdina F.
4 marzo 2021
No funciona
PUBBLICATO DA:
Gualdina F.
4 marzo 2021
Malísimo no funciona por lo tanto ya no compro mas perdí mi dinero
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Jovanna J.
La risposta dai nostri esperti
Gualdina - Lamentamos mucho que se sintiera decepcionado por los resultados de su aplicación de color. Nuestra Garantía eSalon Color Happiness es algo que siempre respaldamos, y trabajaremos contigo para alcanzar tus objetivos de color de cabello. ¡Esté atento a un correo electrónico nuestro para sus próximos pasos! Realmente apreciamos sus comentarios.
PUBBLICATO DA:
Kiria C.
4 marzo 2021
I cant give less than one...
PUBBLICATO DA:
Kiria C.
4 marzo 2021
My hair looks like a horrible red sofa. I can't even go out like this. Not sure how to fix it. I bought the brown copper and looks like a cheap temporary red farmacy color. I wish I could attach a pic to this review. I look like a clown and I did step by step.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Natalie E.
La risposta dai nostri esperti
Kiria - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBBLICATO DA:
Kristina L.
4 marzo 2021
I want to love it
PUBBLICATO DA:
Kristina L.
4 marzo 2021
My roots took the color beautifully and are the gorgeous copper color I wanted and grew up with. My ends didn't take any color and are the same brown with red showing through in the sun that I was trying to cover. (I have always had redish auburn hair naturally and switched it up and went purple. My job was not pleased so I went brown to cover the purple.) I'll keep trying because I love the copper.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Natalie E.
La risposta dai nostri esperti
Kristina - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBBLICATO DA:
Marsha W.
4 marzo 2021
Change color
PUBBLICATO DA:
Marsha W.
4 marzo 2021
I asked to go darker with a red tint, I was still receiving the same color. My coloring assist didn't fix my request.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Jovanna J.
La risposta dai nostri esperti
Marsha - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring!
PUBBLICATO DA:
Susan B.
4 marzo 2021
It was too dark & it didn’t last past 10 washes
PUBBLICATO DA:
Susan B.
4 marzo 2021
The color was darker than I wanted so the colorist has adjusted it. The solution was hard to get to come out of the bottle & was hurting my wrist squeezing it & it would come out in clumps so that part got really messy. I will just make those clothes my coloring hair clothes. But I had to cut the end of the bottle to get it to come out easier. Not a huge deal -but was a bit frustrating. The color between roots & the rest of my hair turned out well. My hair felt a bit dryer after the color- will try again to see if that is dry damage (more harsh on my hair than Clairol) or just a fluke. I would like to see how long this color lasts to see if it’s worth the cost. It didn’t cover the gray around my face & temples like it should have & I saturated those areas. Will try it one more time to see if it’s a much better experience to justify the cost over clairol box that I normally use. I’m hopeful that this turns into a partnership but just not convinced yet.- I plan to cancel - stylist said I must go darker to cover gray but drugstore brand lighter shades cover better at a fraction of the cost. HIGHLY DISAPPOINTED.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Jovanna J.
La risposta dai nostri esperti
Susan - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBBLICATO DA:
Andrea H.
3 marzo 2021
Unsatisfactory
PUBBLICATO DA:
Andrea H.
3 marzo 2021
Colour was great when first applied but then it only lasted a couple showers and it was suppose to be the permanent one
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Natalie E.
La risposta dai nostri esperti
Andrea - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBBLICATO DA:
Dee H.
3 marzo 2021
Same problem
PUBBLICATO DA:
Dee H.
3 marzo 2021
I thought esalon could help but no I have the same problem with other box hair dyes out there but worse coz it made my hair even darker.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Maury E.
La risposta dai nostri esperti
Dee - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBBLICATO DA:
Jane R.
3 marzo 2021
Trying to get the color right
PUBBLICATO DA:
Jane R.
3 marzo 2021
It's still darker than I would like... still pretty..
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Maury E.
La risposta dai nostri esperti
Jane - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBBLICATO DA:
Jo M.
3 marzo 2021
Hair color by mail? Don't hold your breath.
PUBBLICATO DA:
Jo M.
3 marzo 2021
Entering week 3 since I ordered my first hair coloring kit from ESalon, and no sign of delivery from the USPS. I'm canceling...I'll go back to picking and purchasing my own hair color from a store, since the USPS has become completely unreliable. It's a shame ESalon can't use other carriers--UPS seems to be delivering fine these days.....
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Jovanna J.
La risposta dai nostri esperti
Jo - We're truly sorry that your order has yet to arrive. We have reached out to you via email to see what we can do about remedying this situation right away!. Keep an eye on your inbox for more details.
PUBBLICATO DA:
Jan K.
3 marzo 2021
Still too drab
PUBBLICATO DA:
Jan K.
3 marzo 2021
Easy enough to do, and nice and shiny, but I'm still getting mousy hair without enough red/copper.And it says 100% happy or your money back, but how do i complain, there are no contact details!
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Sangeeth R.
La risposta dai nostri esperti
Jan K. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBBLICATO DA:
Tiffany Q.
3 marzo 2021
Not the color I wanted
PUBBLICATO DA:
Tiffany Q.
3 marzo 2021
I followed the steps and my hair looks fine, but it is far from the blonde/light beige I picked from the pictures. It’s way darker then the sample picture implied.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
rumiko A.
La risposta dai nostri esperti
Tiffany - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBBLICATO DA:
Cecilia C.
3 marzo 2021
Me encanto el tinte
PUBBLICATO DA:
Cecilia C.
3 marzo 2021
Es fabuloso el tinte no me ardió fue fácil de aplicar . PERO no me CUBRIÓ al 100% las canas .Quisiera recibir un consejo . Tb el color resultó más oscuro del que yo uso.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Cecilia A.
La risposta dai nostri esperti
Hola, Cecilia: Muchas gracias por compartir tu opinión. Nos encantará poder revisar tu fórmula y realizar los ajustes correspondientes. Por favor, revisa tus emails, te acabamos de escribir.
PUBBLICATO DA:
Gail M.
3 marzo 2021
Mahogany blend
PUBBLICATO DA:
Gail M.
3 marzo 2021
Gave one star for texture as it has made my hair softer and thicker looking. I wanted violet mahogany but was sent a brown mahogany blend.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Sangeeth R.
La risposta dai nostri esperti
Gail M.- We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBBLICATO DA:
Cynthia G.
3 marzo 2021
Light Set
PUBBLICATO DA:
Cynthia G.
3 marzo 2021
Used the Light Set exactly as directed and there was no change in my hair color. Very disappointing.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Sarah S.
La risposta dai nostri esperti
Cynthia - We're truly sorry that Light Set did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBBLICATO DA:
Terri D.
2 marzo 2021
Nice
PUBBLICATO DA:
Terri D.
2 marzo 2021
Loved the little pink box.
It could be my hair but the color result should have had an ash tone to it. It turned my hair an auburn brunette. The kit said it was for roots only but that was not my intention. I wanted an all over ash blonde. The kit was nice. The result, not so much. I probably won't purchase again. I paid a premium price for all over color and what I received was a root touch-up. Disappointing. Live and learn.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Natalie E.
La risposta dai nostri esperti
Theresa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right
PUBBLICATO DA:
Colette O.
2 marzo 2021
Colour
PUBBLICATO DA:
Colette O.
2 marzo 2021
I put in the colour two weeks ago and followed the enclosed instructions carefully and am very happy with the colour - but I am seeing re-growth and a couple of grey hairs - should I be seeing this after only 2 weeks? I don't expect to see re-growth and greys after 2 weeks. I wouldn't see similar in a box of colour purchased in a pharmacy.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Sarah D.
La risposta dai nostri esperti
Colette - Thank you for sharing your experience with us. We’re so sorry to hear that you were disappointed by the results of your color application. We'd love to work with you further to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBBLICATO DA:
Diane C.
2 marzo 2021
Grey
PUBBLICATO DA:
Diane C.
2 marzo 2021
Did not cover grey
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Natalie E.
La risposta dai nostri esperti
Diane - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBBLICATO DA:
december B.
2 marzo 2021
Color never arrived
PUBBLICATO DA:
december B.
2 marzo 2021
My color never came in and im not sure why. I want to cancel my next order and any orders after that.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Natalie E.
La risposta dai nostri esperti
December - We’re so sorry to hear that your order is yet to arrive. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBBLICATO DA:
Annie H.
2 marzo 2021
the colour is very dull and dark
PUBBLICATO DA:
Annie H.
2 marzo 2021
the colour outcome is very dark and dull compared to the picture of my hair I uploaded of what is is always like after I leave the hairdressers. I specifically stated that I wanted bright orange and this is not at all what my hair looks like it is a dull auburn and the slight orange tone that can be seen on the ends in the sunlight has not taken on the roots, so when my hair is up it just looks mousy brown and very boring. on the positive side the condition of my hair has not been impacted and the tint rinse makes my hair shiny but I am not at all satisfied with the colour :(
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Sarah D.
La risposta dai nostri esperti
Annie - Thanks for sharing your experience with us. We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right.
PUBBLICATO DA:
Margie O.
2 marzo 2021
Does not cover well grays
PUBBLICATO DA:
Margie O.
2 marzo 2021
Tried for 3 months. Nice presentation but not happy with product
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Sarah S.
La risposta dai nostri esperti
Margie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBBLICATO DA:
Michelle F.
2 marzo 2021
really bad colour
PUBBLICATO DA:
Michelle F.
2 marzo 2021
I asked for a color change and I got the same again. so I wont be ordering again.
Asked for less brown and more red and copper, didn't happen. Cant say you got my request right in the beginning.
The perils of online shopping.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Sangeeth R.
La risposta dai nostri esperti
Michelle F. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBBLICATO DA:
Amy L.
2 marzo 2021
ZERO grey coverage
PUBBLICATO DA:
Amy L.
2 marzo 2021
Absolutely ZERO grey coverage. Will not buy again, very upset. Wanted to color my hair to cover my grey before my wedding, selected a color to match my natural color which happens to be darker than my previously colored hair... Now I have BEAUTIFUL dark hair with TERRIBLE silver grey strands - looks awful.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Natalie E.
La risposta dai nostri esperti
Amy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBBLICATO DA:
Lynn C.
2 marzo 2021
Not happy with color
PUBBLICATO DA:
Lynn C.
2 marzo 2021
Please cancel this I can not deal with coloring my hair
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Jovanna J.
La risposta dai nostri esperti
Lynne - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBBLICATO DA:
Carla B.
2 marzo 2021
Custom color set
PUBBLICATO DA:
Carla B.
2 marzo 2021
Color was not what i wanted, faded in just a few days & grey showed thru with in 2 days. I followed directions exactly the way they were written
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Maury E.
La risposta dai nostri esperti
Carla - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBBLICATO DA:
Beth W.
2 marzo 2021
Too Brassy
PUBBLICATO DA:
Beth W.
2 marzo 2021
I use and wanted an Ash blond color so it didn't look orange. It looks terrible and now I'm stuck with two more shipments that I didnt want.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Maury E.
La risposta dai nostri esperti
Beth - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBBLICATO DA:
Abi P.
1 marzo 2021
Disappointed I wanted dark blonde instead I have ginger orange hair not happy.
PUBBLICATO DA:
Abi P.
1 marzo 2021
Sadly for light blondes its hard to get it right, maybe darker tones hair it will work not for me . I wanted dark natural blonde now I have ginger hair .
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Sangeeth R.
La risposta dai nostri esperti
Abi P. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBBLICATO DA:
Mindy T.
1 marzo 2021
Not a good match
PUBBLICATO DA:
Mindy T.
1 marzo 2021
Too red for my hair.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
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PUBBLICATO DA:
Jovanna J.
La risposta dai nostri esperti
Mindy - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBBLICATO DA:
Lillian R.
1 marzo 2021
More gray coloring
PUBBLICATO DA:
Lillian R.
1 marzo 2021
I need more improvement for
Better gray coloring
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Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Jovanna J.
La risposta dai nostri esperti
Lillian - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBBLICATO DA:
Sylvia N.
1 marzo 2021
Disappointed
PUBBLICATO DA:
Sylvia N.
1 marzo 2021
Dissatisfied I order a bottle refresher along with my root touch up and the refresher did not do anything for my hair and I end up with a hot root and yes I did follow up the proper steps this is not the first time u use e color although I was offer a credit for the refresher that did not work for my hair I end up having a 2 color tone on my hair that can only be corrected professionally because e salon couldn’t do any formula to match my hair
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Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Jovanna J.
La risposta dai nostri esperti
Sylvia - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBBLICATO DA:
Nancy K.
1 marzo 2021
Way too messy
PUBBLICATO DA:
Nancy K.
1 marzo 2021
I wasn't happy with a 2 step color treatment, but I was willing to give it a try. Worked ok but I was using Madison Reed and it's all 1 step and that is so much easier. The worst part was the final 2-3 minutes when the instructions say to put water in the bottle with the leftover color and massage it in. Well, the color got all over the bathroom vanity and into my eyes and nose and it burns. Can't do much to get the color out of my eyes since my gloved hands have color all over them. Bottom line....I'm done with eSalon!!
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Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Jovanna J.
La risposta dai nostri esperti
Nancy - We’re truly sorry that the application process was not as expecteded. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBBLICATO DA:
Chelsea
1 marzo 2021
So bummed!
PUBBLICATO DA:
Chelsea
1 marzo 2021
I wanted to love this color, but unfortunately it is just BAD. I sent pictures of my current hair, a picture from their page of the color that I loved, and included a message stating exactly what I wanted. What I received yesterday is not even close. In fact, it’s not a color that anyone would want their hair to be. It’s so dark, muddy, and almost appears to be more gray! I’m not sure how I’m going to fix it, except maybe spend hundreds at a true professional colorist.
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Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Jovanna J.
La risposta dai nostri esperti
Chelsea - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBBLICATO DA:
Yoori L.
1 marzo 2021
Didnt work at all
PUBBLICATO DA:
Yoori L.
1 marzo 2021
I have dark hair and recommended colours were dark brown. I chose one of the recommended colours and followed the instructions but colour did not change. Grey hair is still there too..
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Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Jovanna J.
La risposta dai nostri esperti
Yoori - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBBLICATO DA:
Patricia T.
1 marzo 2021
Did Not Cover Gray
PUBBLICATO DA:
Patricia T.
1 marzo 2021
First, the color on the non gray hair was beautiful. It was warm, rich, and multidimensional. However, the gray roots did not cover well at all. They were various shades from gray, ash brown, and golden brown even though I left the coloring on my roots for 30 minutes as directed. If it had covered my gray roots I would buy again. Sadly, I will not be repurchasing.
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Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Jovanna J.
La risposta dai nostri esperti
Patricia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBBLICATO DA:
Shauna K.
1 marzo 2021
Disappointed
PUBBLICATO DA:
Shauna K.
1 marzo 2021
Asked for a lighter shade from dark blonde and got ginger
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PUBBLICATO DA:
Sangeeth R.
La risposta dai nostri esperti
Shauna K.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBBLICATO DA:
Andrea C.
1 marzo 2021
Automated signup - watch your account!!
PUBBLICATO DA:
Andrea C.
1 marzo 2021
I have yet to receive my FIRST order (12 days and counting with no info about ETA) and when checking my account to get more tracking info I see another one at a very inflated price is ready to ship to me 20 days from now.
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Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Jovanna J.
La risposta dai nostri esperti
Andrea - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that you do receive 20% off of every order. We have reached out to you via email to discuss this matter and the status of your order further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBBLICATO DA:
Stephanie A.
1 marzo 2021
Not recommend
PUBBLICATO DA:
Stephanie A.
1 marzo 2021
My hair is coming out in clumps after using this!!!!! Cancelled immediately and do not recommend.
Update: to make the extreme hair loss even worse, the color (which looked great afterwards) has no faded into some awesome hot roots!!!! Even using the tint rinse, it did nothing. Directions followed to a T- so now I have to go into a salon, which i was trying to avoid by trying esalon in the first place!!
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PUBBLICATO DA:
alicia H.
28 febbraio 2021
A disappointment
PUBBLICATO DA:
alicia H.
28 febbraio 2021
I never offer my two cents but this product made my eyes water and the smell was to intense. The color didn't even turn out soft black. My roots are now a light rusty red color. It looks awful!
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PUBBLICATO DA:
Sarah S.
La risposta dai nostri esperti
Alicia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBBLICATO DA:
Ashleigh C.
28 febbraio 2021
Didnt cover grey 100%
PUBBLICATO DA:
Ashleigh C.
28 febbraio 2021
Disappointed!
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PUBBLICATO DA:
Sangeeth R.
La risposta dai nostri esperti
Ashleigh C.- Thank you for reaching out to us here at eSalon! We’re so sorry to hear that you were not satisfied with the grey coverage of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBBLICATO DA:
Ceceilia W.
28 febbraio 2021
Disappointed
PUBBLICATO DA:
Ceceilia W.
28 febbraio 2021
Hello, I'm pleased with the kit, instructions and also the sticker that helps hold instructions. I'm disappointed because the color did not cover all my gray hair around my face, though it was saturated. I followed full instructions (20 minutes and 5 minutes)
Step 2 instructions does not indicate to wear gloves, however shouldn't gloves be worn to color ends or are we to keep our gloves on while waiting for 20 minutes? I recommend to add a 3rd pair of gloves to kit and to add wear gloves at step 2 Instructions. To fix the gray around my face area, may I receive a free touch up kit, asking for small amount to fix area, not a full portion. If not, I request a full refund by your 100% guarantee and please cancel my account to stop future kits. Thank you.
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Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Sarah S.
La risposta dai nostri esperti
Ceceilia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBBLICATO DA:
Alyson F.
28 febbraio 2021
Not what I was hoping for
PUBBLICATO DA:
Alyson F.
28 febbraio 2021
This is not the colour I was hoping for at all. It was a lot darker than I hoped it would be. I have pretty much juts gone back to my natural colour and that is not what I had in mind. It may have been a miscommunication so I will try again and hopefully we will get it right next time. Other than it not being the colour I wanted, it's a lovely colour and the coverage is great.
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Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Sangeeth R.
La risposta dai nostri esperti
Alyson F.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBBLICATO DA:
Heike J.
28 febbraio 2021
Resultat nach 1.Bestellung
PUBBLICATO DA:
Heike J.
28 febbraio 2021
Nicht vollständig abgedeckt, eher gering. Ich hatte schon ein Bild geschickt.
Ich hoffe mit der 2.Bestellung ein besseres Ergebnis zu erzielen.
Kann es an dicken, festen Haaren liegen?Super war, dass es keine Reizung der Kopfhaut gab.
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Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Sangeeth R.
La risposta dai nostri esperti
Heike J. - Herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen. Es tut uns leid zu hören, dass die Grauabdeckung nicht Ihren Vorstellungen entsprochen hat. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBBLICATO DA:
Kaylyn
28 febbraio 2021
IT WAS BLACK
PUBBLICATO DA:
Kaylyn
28 febbraio 2021
wanted a light brown to match my natural colour (I have dirty/dark blonde hair) and it literally came out BLACK. Was the most awful my hair has ever looked and ended up going to a salon paying $150+ to fix this mistake anyways. Really bad deal
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Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Sarah S.
La risposta dai nostri esperti
Kaylyn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBBLICATO DA:
Alyssa R.
28 febbraio 2021
Developer had spilled all over box
PUBBLICATO DA:
Alyssa R.
28 febbraio 2021
I've never had issues with my orders before, but when I opened my box from my latest order, I found that the cap for the ends developer was not screwed on all the way, and the liquid had spilled out all over the box.
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Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Jovanna J.
La risposta dai nostri esperti
Alyssa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBBLICATO DA:
Anna J.
28 febbraio 2021
Still see gray
PUBBLICATO DA:
Anna J.
28 febbraio 2021
Didn’t cover my gray as much as I had hoped. And the color came out looking a little more brown than red.
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Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Jovanna J.
La risposta dai nostri esperti
Anna - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBBLICATO DA:
Jennifer H.
28 febbraio 2021
I hate my hair color
PUBBLICATO DA:
Jennifer H.
28 febbraio 2021
Iam pale and this color darkest brown with golden undertones makes my hair almost black. I had no idea it would wash me out this bad. I have naturally dark brown hair but not this dark and I have been going to the salon and getting blonde highlights vfor the last ten years due to the pandemic I can't afford to and now that I'm close to forty the grays show, the last time about a month or more ago I bought a box from a drug store of a brownish red color I sent in a pic of it. Is there anything I can do to lighten it up.please help
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PUBBLICATO DA:
Jovanna J.
La risposta dai nostri esperti
Jennifer - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBBLICATO DA:
Rebecca M.
28 febbraio 2021
It was ok
PUBBLICATO DA:
Rebecca M.
28 febbraio 2021
It was a good color just not for me
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Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Jovanna J.
La risposta dai nostri esperti
Rebecca - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBBLICATO DA:
BÉATRICE F.
28 febbraio 2021
Déçu
PUBBLICATO DA:
BÉATRICE F.
28 febbraio 2021
Je suis un peu déçu, car je eu commandée la première fois et c'était intéressant..a 10€.
Et la vous me faites payer 27€ un seul produit.
Alors que quand j'ai commandée la première fois 1 produit acheté et un offert à 10€!??!!🥺😱
C'est un peu de l'arnaque
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PUBBLICATO DA:
Sarah D.
La risposta dai nostri esperti
Béatrice - Nous sommes ravis de vous informer que nous offrons plein d’options pour nos clientes ! Vous pouvez choisir l’achat unique si vous préférez commander une seule fois, sinon, vous pouvez adhérer à notre service de livraisons automatiques avec tous les avantages de notre Abonnement Couleur, y compris un essai à 10 €. Nous allons vous envoyer un email, avec plus d'informations sur vos commande et notre Abonnement Couleur.
PUBBLICATO DA:
Tina M.
28 febbraio 2021
If you have grey hair, this might not work for you.
PUBBLICATO DA:
Tina M.
28 febbraio 2021
Given that the pandemic has made us all into our own hairdressers, I thought a hair color subscription--of sorts--would be an excellent idea. And, this service is amazing. I really appreciated the details that went into my order (ie extra pair of gloves). That said, the product itself was lacking considerably. While I liked the no-mess formula, there was not enough product to cover my roots entirely. Even the front and side sections which were fully covered came out with about 50% coverage. I have black hair, but have been dyeing it since I started going prematurely grey. I literally had to have my partner run out for hair dye from the drug store so I could look presentable the next day.
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Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Jovanna J.
La risposta dai nostri esperti
Tina - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBBLICATO DA:
Heike B.
27 febbraio 2021
Nicht überzeugend
PUBBLICATO DA:
Heike B.
27 febbraio 2021
Alles ordentlich verpackt und genau beschrieben, wie man Schritt für Schritt vorgehen soll.
Mit dem Ergebnis bin ich nicht zufrieden, die Farbe ist mir ein wenig zu dunkel, die Goldreflexe mit dem Rotton gut... aber meine Haare sind seit dem färben richtig strohig... und das ist für mich ausschlaggebend, dass die Haare nicht so strapaziert werden.
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Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Sangeeth R.
La risposta dai nostri esperti
Heike B.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBBLICATO DA:
Lisa B.
27 febbraio 2021
Poor Coverage
PUBBLICATO DA:
Lisa B.
27 febbraio 2021
I tried the product on myself and was very surprised of how poorly it covered, I read and followed the instructions to the letter but it totally failed to live up to my expectations. Due to how unsatisfied I was with the use of just one of your products I will not consider using anything else you produce and would ask you remove my details from your records with immediate effect. A very dissatisfied customer
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Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Sangeeth R.
La risposta dai nostri esperti
Lisa B. - Thank you for your feedback! We’re so sorry to hear that you were not satisfied with the grey coverage of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBBLICATO DA:
Kate S.
27 febbraio 2021
Orange much
PUBBLICATO DA:
Kate S.
27 febbraio 2021
I wanted to love my color because I loved the kit and presentation but I ended up with bronze hair. I have colored my hair a million times, am a natural blonde and never had this happen. Super bummed
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Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Sarah S.
La risposta dai nostri esperti
Kate - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBBLICATO DA:
Lulu
27 febbraio 2021
Not sure
PUBBLICATO DA:
Lulu
27 febbraio 2021
I was not fully satisfied with my hair color results. I liked the outcome of my roots, but but for the length.. not so much. It did not cover my previous color maybe after I apply it one more time??
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Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Sarah S.
La risposta dai nostri esperti
Lulu - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBBLICATO DA:
Hélène M.
27 febbraio 2021
Décevant !
PUBBLICATO DA:
Hélène M.
27 febbraio 2021
La couleur est beaucoup plus foncé que mon choix, pourtant j'avais mis des photos. De plus j'ai des reflets roux (je déteste) alors que j'ai demandé un blond foncé doré.... Et pour finir, j'ai choisi de me colorer les cheveux pour camoufler les 5 ou 6 cheveux blancs qui sont apparus sur le haut de ma tête, mais ils vont bien, ils sont toujours là et beaucoup plus visibles vu que le reste des cheveux est beaucoup plus foncé ! Je vais devoir recommencer !!
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Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Sarah D.
La risposta dai nostri esperti
Hélène - Merci d'avoir partagé votre avis avec nous. Nous sommes vraiment désolés d’apprendre que notre coloration n'a pas fourni le résultat auquel vous vous attendiez. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos emails, nous vous contacterons pour remédier à la situation.
PUBBLICATO DA:
Susy B.
27 febbraio 2021
Poor grey coverage and insufficient product
PUBBLICATO DA:
Susy B.
27 febbraio 2021
I have hair that is just past my shoulders and quite thick. I had sent in a photo of my hair and emphasized the results i wanted to achieve. I had a friend help with application and it quickly became clear that there was not enough of the colour. We stretched it as much as possible and followed the instructions but unfortunately the results were not ideal and I still have grey visible at my temples.
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Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Sarah S.
La risposta dai nostri esperti
Susy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBBLICATO DA:
Jeri H.
27 febbraio 2021
Great products enjoy using them but the color wasn’t for me
PUBBLICATO DA:
Jeri H.
27 febbraio 2021
This color was wayyyy too copper RED for my liking.
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Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Sarah S.
La risposta dai nostri esperti
Jeri - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBBLICATO DA:
Diana
26 febbraio 2021
Not impressed
PUBBLICATO DA:
Diana
26 febbraio 2021
This is not the colour I requested at all, definitely nothing like the inspiration pictures I have sent with my request. I ordered Light Brown Copper and what it turned out to be on my head was dark brown mahogany with a tint of purple.. I'd understand if it was my roots that didn't pick up the colour but 3/4 of my hair were bleached blonde so there's no excuse for them not to turn out correctly. I had high hopes but ended up very disappointed as I had one chance to get the perfect light brown copper hair when going darker, not sure how to fix this, but it will take me a long time.
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PUBBLICATO DA:
Sangeeth R.
La risposta dai nostri esperti
Diana - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBBLICATO DA:
Terra D.
26 febbraio 2021
Color
PUBBLICATO DA:
Terra D.
26 febbraio 2021
The color was too dark for me. However, I loved the shampoo and conditioner. They made my hair soft and manageable.
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PUBBLICATO DA:
Jovanna J.
La risposta dai nostri esperti
Terra - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBBLICATO DA:
Mary F.
26 febbraio 2021
Colour and condition
PUBBLICATO DA:
Mary F.
26 febbraio 2021
I found dark blonde was very dark. To dark. I'm going to wait till the colour washes out (A lot) before I reorder and try a light blonde colour.
I also found. Although the colour was very dark my hair was in great condition.
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PUBBLICATO DA:
Sangeeth R.
La risposta dai nostri esperti
Mary F. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end result of our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBBLICATO DA:
Rachel P.
26 febbraio 2021
More Red than I wanted
PUBBLICATO DA:
Rachel P.
26 febbraio 2021
I wanted a rich chocolate brown - I even sent in a picture of what I wanted the color to look like and it is nothing like the picture. . . my first color ever purchased was perfect- everything after that was not good.
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PUBBLICATO DA:
Jovanna J.
La risposta dai nostri esperti
Rachel - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBBLICATO DA:
Marie Christine R.
26 febbraio 2021
Déçue
PUBBLICATO DA:
Marie Christine R.
26 febbraio 2021
Bonjour très déçue de la couleur trop foncée pas assez Claire. Je ne vais pas continuer l achat.
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PUBBLICATO DA:
Sarah D.
La risposta dai nostri esperti
Marie Christine - Nous sommes désolés que vous ne soyez pas satisfaite de votre coloration. L’un des bénéfices uniques de notre service est la possibilité de modifier votre formulation selon votre expérience. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation ; nous espérons que nous pourrons discuter bientôt afin d’améliorer votre expérience avec nous !
PUBBLICATO DA:
Julia W.
26 febbraio 2021
Grey Coverage ...
PUBBLICATO DA:
Julia W.
26 febbraio 2021
It covered the grey for about a week. I did expect the great coverage to last a little longer than a week.
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PUBBLICATO DA:
Jovanna J.
La risposta dai nostri esperti
Julia - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBBLICATO DA:
Park V.
26 febbraio 2021
Aucun effet
PUBBLICATO DA:
Park V.
26 febbraio 2021
Malheureusement sur mes cheveux foncés, la coloration n’a eu aucun effet et ne fait aucune différence avant et après la coloration...
Bien qu’on m’ait renvoyé une nouvelle couleur plus claire, cela ne fonctionne pas (dommage car l’équipe est sympa). Je pense que les colorations proposées ne sont pas adaptées pour des cheveux noirs foncés comme moi, qui nécessitent une décoloration au préalable. Cela devrait peut être être précisé sur le site avant l’achat.
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PUBBLICATO DA:
Sarah D.
La risposta dai nostri esperti
Park - Merci pour vos commentaires ; nous sommes désolés que vous ne soyez pas satisfaite de votre coloration. En examinant votre profil, nous constatons que vous avez déjà contactés. Nous vous remercions pour vos commentaires, ils nous permettent d'améliorer constamment notre service et produits en fonction de ce que nous disent des clients comme vous. Dites-nous si nous pouvons vous aider !
PUBBLICATO DA:
Sara-Maude B.
26 febbraio 2021
Way too dark and ashy
PUBBLICATO DA:
Sara-Maude B.
26 febbraio 2021
I asked for a nice warm dark brown colour, but it almost looked black. I understand that it is darker at first and lightens progressively, but my colour looked very ashy and dull. Not really what I asked for.
Went to my hairstylist to fix it.
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PUBBLICATO DA:
Sarah S.
La risposta dai nostri esperti
Sara-Maude - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBBLICATO DA:
Ann-Marie N.
26 febbraio 2021
Lovely colour but didn’t cover grey
PUBBLICATO DA:
Ann-Marie N.
26 febbraio 2021
The vibrancy of the colour is great but the root colour did not cover my grey!
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PUBBLICATO DA:
Sangeeth R.
La risposta dai nostri esperti
Ann-Marie N. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the grey coverage, however we are pleased to know that you are satisfied with the overall color. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBBLICATO DA:
Joanne W.
26 febbraio 2021
Harsh
PUBBLICATO DA:
Joanne W.
26 febbraio 2021
The treatment in colour for my hair was so harsh it dried my Hair out and irritated by scalp , it Barely covered my grey And it looks like part of my hair's falling out. I will not be colouring my hair again
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PUBBLICATO DA:
Sarah S.
La risposta dai nostri esperti
Joanne - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBBLICATO DA:
Sherry C.
26 febbraio 2021
Not shiny
PUBBLICATO DA:
Sherry C.
26 febbraio 2021
I ordered twice! My haircolor had no sheen!
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Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Sarah S.
La risposta dai nostri esperti
Sherry - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBBLICATO DA:
Corina H.
26 febbraio 2021
Cannot seem to get the colorist to let me be the blonde girl I've always been.
PUBBLICATO DA:
Corina H.
26 febbraio 2021
I'm not having much luck getting to the color I want. Initially was told I'd need to go darker strawberry to transition to the light strawberry I opted for (given that the only other color that was recommended/permitted was the same light brown that grows, free of charge, out of my head). Went dark strawberry, way too dark for my comfort but an apparently necessary stop on the way to a lighter strawberry...Also way too gold so I went elsewhere to buy toner because eSalon doesn't sell toner. (???) Explained all of this to my colorist when it came time to adjust my color and was assured that they would adjust my next order accordingly. Received notification that my new color was about to be shipped, an entirely different color as per the formula pie chart. But only color for my roots. Went back and forth with my colorist (not least because the cost of coloring my entire head had gone from $12 to $70?!?) but eSalon, to it's credit, threw in an extra bottle of color so my roots and ends would match. Colored a couple of weeks ago, new color is still really dark, and really gold. Had to go out and buy toner again. I don't understand why this is happening- it's not like I'm trying to get from black to platinum here, people. If my colorist refuses to make with the bleach this next time around I will be cancelling for good. No point spending money and taking the time to do this myself if I can't get something close to what makes me feel like me. Two stars because the packaging is beautiful, instructions are really easy to follow, and customer service always gets right back to me. Thanks!
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PUBBLICATO DA:
Sarah S.
La risposta dai nostri esperti
Corina - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBBLICATO DA:
Rebecca B.
26 febbraio 2021
Light brown is almost black
PUBBLICATO DA:
Rebecca B.
26 febbraio 2021
When they added mahogany to light brown in became black. Nothing they can do. I reached out twice.
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PUBBLICATO DA:
Megan T.
La risposta dai nostri esperti
Rebecca - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBBLICATO DA:
Lyn O.
26 febbraio 2021
You need better delivery.
PUBBLICATO DA:
Lyn O.
26 febbraio 2021
It took so long to get my dye, I didn’t have enough to cover all my roots.
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PUBBLICATO DA:
Megan T.
La risposta dai nostri esperti
Lyn - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBBLICATO DA:
Cynthia L.
26 febbraio 2021
Does not last
PUBBLICATO DA:
Cynthia L.
26 febbraio 2021
My last shipment was disappointing. It was a totally different color than I had from the previous month. My hair was so dark I almost cried. Then it washed off of my grays very quickly and I went and bought my old hair color from Sally’s.
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Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Sarah S.
La risposta dai nostri esperti
Cynthia - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBBLICATO DA:
Anastasia Z.
25 febbraio 2021
The only good thing is that it covered the grey hair
PUBBLICATO DA:
Anastasia Z.
25 febbraio 2021
Unfortunately, I did not get what I wanted and I what I was looking for.
I wanted lighter colour, given options were not close enough to what I want. Unfortunately, the colour appeared a bit too dark, more into the black side. I was following precisely all instructions but...
Not sure I will reorder it as there was too much of ammonium as well. I know that you will say that to colour grey hair you need ammonium... mmm... not sure, as it was well coloured in Aveda salons, definitely there was not as much of it as I got in this pack. I have not had a head ache after colouring for a long time and this time I've got it.
I know there is no one cure for everyone, I am sure there are customers with great results.
All the best to you, it is a very good idea and very well executed.
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PUBBLICATO DA:
Sangeeth R.
La risposta dai nostri esperti
Anastasia Z. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected, however we are pleased to know that you were satisfied with the grey coverage. We also apologize for any inconvenience caused during the application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBBLICATO DA:
Donna D.
25 febbraio 2021
Colour stayed the same
PUBBLICATO DA:
Donna D.
25 febbraio 2021
Unfortunately my hair stayed black so not sure it worked I followed all the steps and no good I’m afraid x
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Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Sangeeth R.
La risposta dai nostri esperti
Donna D. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBBLICATO DA:
Melissa S.
25 febbraio 2021
I didn’t for me! I would not recommend it!
PUBBLICATO DA:
Melissa S.
25 febbraio 2021
This arrived a few day in the mail. It’s well packaged and all. i was so excited to open it and use it. Well i finally used it and it did not work. My sister latter may hair with the solution. as in did it in small section to not miss and hair! After following the instructions it did not work! My gray hair that was pretty obvious for us to miss is still the same. I mean not even a hint of color got absorbed. The other thing is the chemical smell was so strong and it smelled for a few day after the first washing. I’m so disappointed not going to purchase again! I would not recommend this. I would stick to the one you get at the grocery or better yeg save up and have the professional do it once they open up more again!!!
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PUBBLICATO DA:
Jovanna J.
La risposta dai nostri esperti
Melissa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBBLICATO DA:
Amrei K.
25 febbraio 2021
Färben hat leider nicht funktioniert.
PUBBLICATO DA:
Amrei K.
25 febbraio 2021
Ich habe eine Intensivtönung bestellt und diese wie in der Beschreibung benutzt. Leider haben meine Haare die Tönung nich angenommen, es ist nicht mal ein kleiner Schimmer zu erkennen. Super schade bei dem Preis.
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PUBBLICATO DA:
Sangeeth R.
La risposta dai nostri esperti
Amrei K.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBBLICATO DA:
galy M.
25 febbraio 2021
No me cubre las canas
PUBBLICATO DA:
galy M.
25 febbraio 2021
No me esta cubriendo las canas fue la razón principal por el cual quise comprar el producto,
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PUBBLICATO DA:
Jovanna J.
La risposta dai nostri esperti
Galy - Lamentamos saber que se sintió decepcionado por la cobertura de canas de su reciente aplicación de color. Sus resultados son importantes para nosotros y nos tomamos en serio nuestra Garantía de felicidad del color. Esté atento a un correo electrónico de nuestros especialistas en color para resolver este problema de inmediato. Realmente apreciamos sus comentarios y la oportunidad de que lo hagamos bien.
PUBBLICATO DA:
Claudia F.
25 febbraio 2021
Statt aschblond rotblond
PUBBLICATO DA:
Claudia F.
25 febbraio 2021
Leider genau das bekommen, was ich nicht wollte
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PUBBLICATO DA:
Sangeeth R.
La risposta dai nostri esperti
Claudia F.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBBLICATO DA:
Malia S.
25 febbraio 2021
Still too red
PUBBLICATO DA:
Malia S.
25 febbraio 2021
And gray not at all well covered. Typically the color is spot on with good coverage, but this time something just wasn't right.
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PUBBLICATO DA:
Jovanna J.
La risposta dai nostri esperti
Malia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts will be in contact with you via email and will be happy to assist in this process.
PUBBLICATO DA:
D M.
25 febbraio 2021
Great color but lasts 2 weeks before grays appear and color fades out
PUBBLICATO DA:
D M.
25 febbraio 2021
Like the way my hair feels and the hair color does not have a strong ammonia color.
Wash my hair every other day.
Gray coverage lasts 2 weeks then return. Have tried root touch up and same is true.
Follow all of the directions but still feel the color fades too quickly. At the salon the color lasts 5 weeks but the color is never right since my favorite stylist retired.
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PUBBLICATO DA:
Stephanie E.
La risposta dai nostri esperti
D M. - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBBLICATO DA:
Sabine G.
25 febbraio 2021
Farbe schön; deckt weiß nicht ab
PUBBLICATO DA:
Sabine G.
25 febbraio 2021
Die Farbe ist heller und honigfarbener als erwartet. Leider werden weiße Haare gar nicht abgedeckt. Dabei war dies der Grund die Coleration zu bestellen. Somit viel Aufwand für Nichts-muss nun doch mal zum Friseur!!
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PUBBLICATO DA:
Sangeeth R.
La risposta dai nostri esperti
Sabine G.- Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBBLICATO DA:
stephanie B.
25 febbraio 2021
Wasn't what I asked for
PUBBLICATO DA:
stephanie B.
25 febbraio 2021
I've been asking to even out my hair for months and they keep sending the same thing so I am wasting my time. It's not covering or changing anything, my hair looks the same before and after I color it.
I used to love them but not anymore.
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Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Jovanna J.
La risposta dai nostri esperti
Stephanie - We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBBLICATO DA:
Juan SM H.
25 febbraio 2021
Not the color I expected at all
PUBBLICATO DA:
Juan SM H.
25 febbraio 2021
This is not the color I expected at all. I am a complete red head with dark brown roots instead of the light brown with hints of red that I requested. My hair looks insane.
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Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Jovanna J.
La risposta dai nostri esperti
Juan - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBBLICATO DA:
Joanna S.
24 febbraio 2021
Not the right color
PUBBLICATO DA:
Joanna S.
24 febbraio 2021
Asked for lighter shade and they sent me a darker shade and turned it brown
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PUBBLICATO DA:
Sangeeth R.
La risposta dai nostri esperti
Joanna S. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBBLICATO DA:
Pam B.
24 febbraio 2021
brush missing
PUBBLICATO DA:
Pam B.
24 febbraio 2021
colour was ok. but I was supposed to get a brush which was not in the packeage when I opened it
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Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Sangeeth R.
La risposta dai nostri esperti
Pam B.- Thank you for reaching out to us here at eSalon! I am very sorry for the inconvenience. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
PUBBLICATO DA:
MaPo
24 febbraio 2021
Unfortunately not for me
PUBBLICATO DA:
MaPo
24 febbraio 2021
Ive had 3 attempts with esalon. I wanted a nice medium copper red. First time it was more rose gold and faded very quickly, got in touch and they changed the colour, but again it was still more rose gold than copper, changed the colour again but still not happy with it. I’ve now gone back to box dye. Shame really, because the idea is great.
And the satisfied or money back obviously doesn’t count, because I had to pay for all 3 of mine and none of them left me feeling satisfied with my colour.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Margot H.
La risposta dai nostri esperti
MaPo - We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! We truly appreciate your feedback.
PUBBLICATO DA:
Michelle K.
24 febbraio 2021
Not worth the price
PUBBLICATO DA:
Michelle K.
24 febbraio 2021
The color was fine, but it wasn't any better than what I buy at the store for less than half the price.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Jovanna J.
La risposta dai nostri esperti
Michelle - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBBLICATO DA:
Christine K.
24 febbraio 2021
Hated it!
PUBBLICATO DA:
Christine K.
24 febbraio 2021
This did I not cover one gray on my head. I filled out I didn’t want any red or grassiness and that’s the only thing this color was! It was so bad I had to buy a drug store box color to fix it.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Jovanna J.
La risposta dai nostri esperti
Christine - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBBLICATO DA:
Karina B.
24 febbraio 2021
Grey hair coverage
PUBBLICATO DA:
Karina B.
24 febbraio 2021
It didn't cover the grey very well so was disappointing this time. Hopefully I can get it adjusted for next time
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Sangeeth R.
La risposta dai nostri esperti
Karina B. - Thank you for your feedback! We’re so sorry to hear that you were not satisfied with the grey coverage of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBBLICATO DA:
Zoe B.
24 febbraio 2021
Not covering my greys anymore
PUBBLICATO DA:
Zoe B.
24 febbraio 2021
This was my 3rd colour and unfortunately, I have decided not to order again as the colour fades off my grey hair in 2 to 3 weeks. Such a shame as I love the idea of a bespoke colour. I have had to go back to a box dye until my hair salon re-opens.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Sangeeth R.
La risposta dai nostri esperti
Zoe B. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you were not satisfied with the grey coverage of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBBLICATO DA:
Doris S.
24 febbraio 2021
colour the grey roots
PUBBLICATO DA:
Doris S.
24 febbraio 2021
The first time I bought the colour it worked really well but the most recent application did not work so good. I only want to cover the grey which it did but for only a week whereas the previous time it lasted much longer. Maybe I should leave it on for longer than 15 minutes? Thank you.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Sangeeth R.
La risposta dai nostri esperti
Doris S. - Thank you for reaching out to us here at eSalon! We’re so sorry to hear that you were not satisfied with the grey coverage of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBBLICATO DA:
Jillene B.
24 febbraio 2021
Not for me
PUBBLICATO DA:
Jillene B.
24 febbraio 2021
I've used eSalon 3 times to color my roots & it's given me 3 different colors. I had to go to a salon to correct & blend. Super expensive lesson
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Stephanie E.
La risposta dai nostri esperti
Jillene - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection
PUBBLICATO DA:
Temyia J.
24 febbraio 2021
Hair unchanged
PUBBLICATO DA:
Temyia J.
24 febbraio 2021
I was so very excited to get my first hair coloring! But I was very disappointed. My hair did not change. I followed the directions and did everything. I was going from black to auburn, and my hair just didn’t change.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Stephanie E.
La risposta dai nostri esperti
Temyia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBBLICATO DA:
Ashley P.
24 febbraio 2021
Unsatisfied with color
PUBBLICATO DA:
Ashley P.
24 febbraio 2021
The color I requested did not come out the way I expected and din't cover my roots every well at all. In fact, when I was done, I didn't see much difference between my before and after. I communicated this back to eSalon and never got a reply...
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Stephanie E.
La risposta dai nostri esperti
Ashley - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBBLICATO DA:
Heidi C.
24 febbraio 2021
Grays reappear
PUBBLICATO DA:
Heidi C.
24 febbraio 2021
Ok after less than a week the grays at my hairline reappear. I use a brush and feel I do a good job atcthose roots around my ears , but they show thru way too soon!
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Stephanie E.
La risposta dai nostri esperti
Heidi - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBBLICATO DA:
Kristy C.
24 febbraio 2021
Not worth the money
PUBBLICATO DA:
Kristy C.
24 febbraio 2021
Does not cover gray hair well.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Stephanie E.
La risposta dai nostri esperti
Kristy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
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