Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Kaelin K.
La risposta dai nostri esperti
Jeannette - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBBLICATO DA:
Mireya B.
13 giugno 2019
No like it
PUBBLICATO DA:
Mireya B.
13 giugno 2019
I do not paint the root well and I do not have a lot of color at 2 weeks it was made Brown
1 di 2 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Karen W.
La risposta dai nostri esperti
Mireya- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBBLICATO DA:
Melanie F.
13 giugno 2019
Something new
PUBBLICATO DA:
Melanie F.
13 giugno 2019
I'd like to change n start my choices over
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Kaelin K.
La risposta dai nostri esperti
Melanie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBBLICATO DA:
Yvonne A.
13 giugno 2019
Color dull
PUBBLICATO DA:
Yvonne A.
13 giugno 2019
Not enough gold as requested. Cancel future orders
1 di 2 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Kaelin K.
La risposta dai nostri esperti
Yvonne - Thank you for your feedback. We are so sorry to hear that we haven’t got it just right with your color. We're always looking to improve our service and products, and truly value everything our clients say. We can confirm, per your request, your account has been canceled, so you’ll no longer receive automatic orders from us.We truly appreciate your feedback.
PUBBLICATO DA:
GerriK
12 giugno 2019
Color faded
PUBBLICATO DA:
GerriK
12 giugno 2019
I had such high hopes for this product. I chose medium brown and although the color was lovely in the beginning, it began to fade after the second shampoo, even though I used the color shampoo and conditioner that was provided in the kit.
I will not be ordering again.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Karen W.
La risposta dai nostri esperti
Gerri- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBBLICATO DA:
Felicia M.
12 giugno 2019
Didn’t like the products
PUBBLICATO DA:
Felicia M.
12 giugno 2019
Color continuously way darker than desired. Makes my hair feel horrible, dried out and snarly. Coverage doesn’t last any longer than the store color I was using before and went back to. Very disappointed with this subscription.
1 di 2 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Karen W.
La risposta dai nostri esperti
Felicia- We appreciate your feedback. Upon reviewing your profile, we see that you have previously worked with one of our Color Experts to help resolve your concern. Please let us know if there is anything else we can do to help!
PUBBLICATO DA:
Peggy R.
12 giugno 2019
Do Not Like
PUBBLICATO DA:
Peggy R.
12 giugno 2019
I do not like your product. I expected full coverage and a beautiful color. The color I received is very red and less superior to salon color. I have very fine and delicate hair and prefer to go back to my colorist at the salon.
1 di 2 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Karen W.
La risposta dai nostri esperti
Peggy- We appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your account concerns. Please let us know if there is anything else we can do to help!
PUBBLICATO DA:
Sarah D.
12 giugno 2019
Yikes
PUBBLICATO DA:
Sarah D.
12 giugno 2019
This might be my own fault, but I asked for my color to not be so red and instead my hair looks reddish green... I had to go to the salon to get it fixed.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Karen W.
La risposta dai nostri esperti
Sarah- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBBLICATO DA:
Caroline C.
11 giugno 2019
I asked for lighter, when done, my hair was almost black again.
PUBBLICATO DA:
Caroline C.
11 giugno 2019
The first order I got was insanely red. I couldn't use it. You guys were happy to send a replacement package at no extra charge, which I appreciate, but the replacement was super dark. I emailed for a lighter color the following month and it wasn't really any lighter at all.
1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Karen W.
La risposta dai nostri esperti
Caroline- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBBLICATO DA:
Sharon T.
11 giugno 2019
Add more blonde
PUBBLICATO DA:
Sharon T.
11 giugno 2019
I like the color but would like more blonde added
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Karen W.
La risposta dai nostri esperti
Sharon- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are always happy to adjust based on your feedback. One of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBBLICATO DA:
Diana J.
11 giugno 2019
Roots faded too quickly and were too red.
PUBBLICATO DA:
Diana J.
11 giugno 2019
Color of length of hair was perfect. Roots were too red and worsened as the days passed. Two weeks after applying color, too much gray is showing at the roots. I'll still try it further as the color is pretty and my hair is in good condition, but the lack of match and the lack of staying power were dissapointing.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Karen W.
La risposta dai nostri esperti
Diana- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBBLICATO DA:
Sherry M.
11 giugno 2019
Didn’t stay in very long!
PUBBLICATO DA:
Sherry M.
11 giugno 2019
This time my color treatment only lasted two weeks before the grays around my face were popping out everywhere! Not happy at all with this order.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Karen W.
La risposta dai nostri esperti
Sherry- Thank you for your feedback! Hair grows at a rate of about ½ inch per month, and it is normal to see regrowth 2 weeks after coloring. There are no adjustments that can be made to prevent or change the rate of regrowth, however we will be reaching out shortly via email to further discuss your color. Thanks for reaching out!
PUBBLICATO DA:
Lynn H.
11 giugno 2019
Could be better
PUBBLICATO DA:
Lynn H.
11 giugno 2019
It did not color the gray around the temples as expected.
The stain remover did not work on the shower walls nor my hands and the gloves were difficult to put on.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Karen W.
La risposta dai nostri esperti
Lynn- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBBLICATO DA:
BRENDA L.
11 giugno 2019
Shampoo and conditioner
PUBBLICATO DA:
BRENDA L.
11 giugno 2019
I used this product for the first time. When I washed my hair and blowed dried it I feel like there is a residue almost like Vaseline in my hair. Not a big fan.
1 di 2 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Karen W.
La risposta dai nostri esperti
Brenda- Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBBLICATO DA:
Rose S.
10 giugno 2019
liked the color.
PUBBLICATO DA:
Rose S.
10 giugno 2019
I liked the color. It was lighter than I usually go, However , the grey returned on my temples and crown within 2 weeks-despite following the dye directions.
1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Karen W.
La risposta dai nostri esperti
Rose- Thank you for your feedback! Hair grows at a rate of about ½ inch per month, and it is normal to see regrowth 2 weeks after coloring. We will be reaching out shortly to discuss your hair/color further. We appreciate you reaching out!
PUBBLICATO DA:
Dawn R.
10 giugno 2019
Very upset
PUBBLICATO DA:
Dawn R.
10 giugno 2019
You've still, not reimburse me for the hair color kits that were the wrong colors or given me a call to correct this!
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Karen W.
La risposta dai nostri esperti
Dawn- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBBLICATO DA:
Zoraida C.
10 giugno 2019
Horrible turned my hair almost black
PUBBLICATO DA:
Zoraida C.
10 giugno 2019
They dont know what they're doing, and after the wrong color was sent they said, oh sorry. You have to get a color lifting process at the salon.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Karen W.
La risposta dai nostri esperti
Zoraida- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBBLICATO DA:
Suzanne M.
9 giugno 2019
You screwed up!
PUBBLICATO DA:
Suzanne M.
9 giugno 2019
First order was ok. A little more time than I usually take, and it was dark. I asked for my next order to be lighter, redder. PKG says dark blonde and mahogany. It is almost BLACK! I hate it, my husband hates it. Makes me look very old, and very pale. I'm sure you've seen women of a certain age dye their hair very dark/black and it looks like hell. Like an old vampire. Don't know how you got lighter and redder out of this mix, well I guess you didn't, huh??! Anyway looks like crap. What will you do to fix this?
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Karen W.
La risposta dai nostri esperti
Suzanne- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBBLICATO DA:
Erica L.
9 giugno 2019
Response
PUBBLICATO DA:
Erica L.
9 giugno 2019
I've emailed about the color and never received a response. It makes me a little nervous to order again. I would love to give it another chance but not hearing back about the issues makes it hard
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Karen W.
La risposta dai nostri esperti
Erica- Thank you for reaching out! Upon reviewing your account, we were unable to locate any color feedback or adjustment requests from you. We are always happy to work with you to adjust to better suit your needs. We will be reaching out shortly! Thanks for choosing eSalon!
PUBBLICATO DA:
Kristen S.
9 giugno 2019
Did not work
PUBBLICATO DA:
Kristen S.
9 giugno 2019
I tried this hair colour for the first time and it didn't work. I followed the steps closely and my hair looks exactly the same as it did before the colour. Very disappointed.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Karen W.
La risposta dai nostri esperti
Kristen- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBBLICATO DA:
Heidi S.
9 giugno 2019
Not what I would have picked
PUBBLICATO DA:
Heidi S.
9 giugno 2019
I received a dark brown color the first time after saying I didn't want to go darker. The second shipment had a medium ash mahogany with red in it. I tried it and it didn't look great with my skin tone. I went to my hair stylist and had it adjusted. Nothing wrong with the product, but not a fan of someone picking my color online. It also smelled terribly strong compared to products I have used from Sally's or the salong. The WORST part is not being able to EASILY cancel an auto shipment and having to go to my paypal to do so.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Karen W.
La risposta dai nostri esperti
Heidi- Thank you for your feedback! We will be reaching out shortly via email to further discuss your color and account. We appreciate you reaching out!
PUBBLICATO DA:
Destinee W.
9 giugno 2019
Wrong color
PUBBLICATO DA:
Destinee W.
9 giugno 2019
I ordered golden black and my roots turned black like expected, but the ends color was mixed more golden than black and now I have black roots and the rest brown. Very disappointed.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Karen W.
La risposta dai nostri esperti
Destinee- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBBLICATO DA:
Sophie S.
9 giugno 2019
Wouldn't recommend
PUBBLICATO DA:
Sophie S.
9 giugno 2019
Overly complicated to apply, took ages, made a mess of the shower when I washed it off and not the results I wanted. I've had much much better results from shop bought hair dye that I've always used previously which is so much cheaper!
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Karen W.
La risposta dai nostri esperti
Sophie- Thank you for your feedback! We are always happy to adjust to better suit your needs if we are able to and to provide tips and tricks for your application. Our team is always happy to help. Feel free to reach out to [email protected] if you need any assistance!
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Karen W.
La risposta dai nostri esperti
Joyce- Please feel free to reach out to [email protected] or call our customer service line if you need any assistance. We are always happy to help! Thanks for choosing eSalon!
PUBBLICATO DA:
Julie M.
8 giugno 2019
So gross!
PUBBLICATO DA:
Julie M.
8 giugno 2019
I ordered the "root touch up" permanent color. I've touched up my roots three different times so far. The actual color they formulated for me is good. But the formulation doesn't completely cover the grey. (I followed the instructions to the letter.) The hair dye is so awful to wash out - it's like "clay" or "mud"! It's very, very thick, and sticky and you have to really scrub to get it out of your hair and off your scalp. it's just too messy. I have white marble tile in my shower and it just makes a huge mess. I really like the idea of being able to do my hair my self, but it's just so hard to get it out of my hair, and it's so messy. This is my last time. Just not worth it - too much trouble. I'd rather go thru the time and effort to have my roots done by a pro.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Karen W.
La risposta dai nostri esperti
Julie- Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We are always happy to help, and we appreciate you reaching out!
PUBBLICATO DA:
Lynn C.
7 giugno 2019
Disappointed
PUBBLICATO DA:
Lynn C.
7 giugno 2019
I didnt see that it worked on gray hairs or a big difference at all. It was supposed to be golden blonde but it wasnt
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Desiree R.
La risposta dai nostri esperti
Lynn - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBBLICATO DA:
Mirian B.
7 giugno 2019
No más envío
PUBBLICATO DA:
Mirian B.
7 giugno 2019
No deseo más envío no me resulto bueno
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Johnny V.
La risposta dai nostri esperti
Mirian - Realmente apreciamos sus comentarios. Al revisar su perfil, vemos que ya ha trabajado con uno de nuestros expertos en color para resolver su solicitucion. ¡Por favor, háganos saber si hay algo más que podamos hacer para ayudar!
PUBBLICATO DA:
Barbara H.
7 giugno 2019
It’s ok
PUBBLICATO DA:
Barbara H.
7 giugno 2019
The personalized packaging is amazing, it really sets you to a very unique experience. However, I didn’t feel any difference with the store bought dyes. It was a nice thing to try but I don’t think I’ll get it again. It’s way too expensive just to see my name on it.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Desiree R.
La risposta dai nostri esperti
Barbara - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBBLICATO DA:
M22222 B
7 giugno 2019
cancelacion
PUBBLICATO DA:
M22222 B
7 giugno 2019
buen dia, por favor cancelar todo con ustedes, no quiero que me vuelvan a enviar nada porfavor
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Johnny V.
La risposta dai nostri esperti
M22222 - Realmente apreciamos sus comentarios. Al revisar su perfil, vemos que ya ha trabajado con uno de nuestros expertos en color para resolver su solicitucion. ¡Por favor, háganos saber si hay algo más que podamos hacer para ayudar!
PUBBLICATO DA:
Josie P.
7 giugno 2019
Never again!
PUBBLICATO DA:
Josie P.
7 giugno 2019
Cancelling this service!!!
First I want to say that I have been coloring my hair for close to 15 years both at a salon by a professional and at home myself. I used the bottle method as I have long hair and that is what I am used to when doing it myself. But here are my issues:
-I got two bottles in my kit and while it was clear that they were different color formulas, the only instructions for using the second bottle was to use it if I used all of the first bottle. VERY confused as to why they were different colors then.
-The smell/fumes of this product were so overwhelming, I was choking and dry heaving from them.
-My hair was super matted from the product when I was trying to rinse it out and pulled a lot of hair out just trying to get my hands unstuck from the mess.
-My hair has NEVER felt this damaged! I swam competitively for 13+ years and NEVER has my my hair felt this dried out and straw like. I am guessing I will be spending a lot of time over the next few days with deep conditioning treatments/masks on my head. If I didn't have some free samples of leave in conditioner from Birch Box stashed away, I would not have been able to comb my hair this morning and even then it took me about 10 minutes to comb through it this morning.
I will say that my coloring kit came very attractively packaged and the videos were very friendly and make it all seem very easy to do so kudos to your marketing team for that.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Karen W.
La risposta dai nostri esperti
Josie- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBBLICATO DA:
Rebecca S.
7 giugno 2019
First time Hair Color
PUBBLICATO DA:
Rebecca S.
7 giugno 2019
Colored my daughters hair for first time, followed instructions and we could not tell a difference in her hair when done. There was absolutely no difference in color. I supplied a picture when ordering color and described what we were looking for in regards to color. Not happy with results and still have a highlight kit to use but will not use on this hair color
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Karen W.
La risposta dai nostri esperti
Rebecca- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBBLICATO DA:
Terri F.
7 giugno 2019
I would love to rate but cant!
PUBBLICATO DA:
Terri F.
7 giugno 2019
I took the instructions with me to read at the hospital. I totally lost them, so my first big beautiful box is just sitting here along with some others sent after. I had sent message I needed a new one. I still haven't recieved! So hopefully this will help! Thankyou
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Karen W.
La risposta dai nostri esperti
Terri- We are so sorry to hear you did not receive our previous email reply to your request for instructions to be re-sent. You can find your instructions in the Instructions section of your account. We will be reaching out shortly via email with them again. Thanks for reaching out!
PUBBLICATO DA:
Lesvia R.
7 giugno 2019
Saludos
PUBBLICATO DA:
Lesvia R.
7 giugno 2019
Hola por favor no me envíen nada hasta tanto yo les avise muchas gracias
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Johnny V.
La risposta dai nostri esperti
Lesvia - Gracias por tus comentarios. Nos comunicamos con usted por correo electrónico para analizar este asunto más a fondo y ver qué podemos hacer para remediar esta situación.
PUBBLICATO DA:
Jane M.
6 giugno 2019
Poor Grey Coverage
PUBBLICATO DA:
Jane M.
6 giugno 2019
Unfortunately, the change of colour to a Medium Ash brown with Highlights in a Balayage style appears not to suit my hair as my grey's come through after the first wash which is not acceptable for a permanent colour. I had a better result from a supermarket bought box of semi-permanent colour with regards to grey's not showing as fast.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Desiree R.
La risposta dai nostri esperti
Jane - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBBLICATO DA:
Diane F.
6 giugno 2019
just ok
PUBBLICATO DA:
Diane F.
6 giugno 2019
I liked the color, but it didn't cover my grey very well and faded quickly. Not worth the cost.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Desiree R.
La risposta dai nostri esperti
Diane - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBBLICATO DA:
Jannan W.
6 giugno 2019
Nice product but doesn't cover gray
PUBBLICATO DA:
Jannan W.
6 giugno 2019
The only reason I ordered was to cover my ever increasing gray hair. The instructions were easy to follow and I was able to get the color even throughout EXCEPT for my gray hairs. Also, it ended up with much more red than there has been in other applications. I don't think I'll be using this again because I don't mind my natural color. I just want the gray gone. If you're using this just for regular hair color, I highly recommend it. It's easy to use and the overall color looks nice. If you're trying to cover gray, this didn't cover all of mine.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Johnny V.
La risposta dai nostri esperti
Jannan - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBBLICATO DA:
Patricia C.
6 giugno 2019
Bright orange...
PUBBLICATO DA:
Patricia C.
6 giugno 2019
My hair was supposed to be dark brown with burgundy colored accents, Utah what I got was “BRIGHT ORANGE” gray coverage! I look like Bozo the clown...😖😭
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Desiree R.
La risposta dai nostri esperti
Patricia - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBBLICATO DA:
Carole C.
6 giugno 2019
Not worth the money
PUBBLICATO DA:
Carole C.
6 giugno 2019
I hate it stop sending it to my. I will return it
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Johnny V.
La risposta dai nostri esperti
Carole - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBBLICATO DA:
Angie R.
5 giugno 2019
This wasn’t the same as the fist time I ordered
PUBBLICATO DA:
Angie R.
5 giugno 2019
This wasn’t the same color as the first time I ordered. I didn’t change a thing and somehow my hair is A LOT lighter almost blond and my hair dye was supposed to be a dark brown
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Karen W.
La risposta dai nostri esperti
Angie- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBBLICATO DA:
Robin P.
5 giugno 2019
Grey coverage
PUBBLICATO DA:
Robin P.
5 giugno 2019
This was my third order and the color lasting and grey coverage was very poor. I had greys left that did not get colored and the color was gone by the second shampoo. If the color does not improve, I will cancel the order.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Karen W.
La risposta dai nostri esperti
Robin- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBBLICATO DA:
Emma L.
5 giugno 2019
color faded in two shampoos
PUBBLICATO DA:
Emma L.
5 giugno 2019
While the overall color was good, the gray coverage was noticeably faded after just two washes and fading quickly now! And my hair was very dry and is still trying to recover. Won't risk the reformulation that has been offered.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Karen W.
La risposta dai nostri esperti
Emma- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to help resolve your concern. Please let us know if there is anything else we can do to help!
PUBBLICATO DA:
Brenda K.
5 giugno 2019
Thank you for letting me try you product
PUBBLICATO DA:
Brenda K.
5 giugno 2019
The product is just not what I like I like to pick out my new color but thank you for letting try it
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Karen W.
La risposta dai nostri esperti
Brenda- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBBLICATO DA:
Hilary G.
5 giugno 2019
Asked for no gold undertones and got mostly gold undertones
PUBBLICATO DA:
Hilary G.
5 giugno 2019
The color (medium brown) is VERY dark. Asked specifically for ashy, no golden undertones and got mostly medium gold/brown with a little blue in it. In a flash picture, the blue/brown is there but in the everyday daylight/sunlight - nothing but gold. I will say the color is shiny and the hair feels great, but overall, as far as getting what I requested, 1 out of 5 stars. Final rating of 3 stars is due to the fact that the hair feels and looks great.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Karen W.
La risposta dai nostri esperti
Hilary- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBBLICATO DA:
Patricia A.
5 giugno 2019
Horrible color
PUBBLICATO DA:
Patricia A.
5 giugno 2019
I am usually pleased with my color. I wanted a Carmel rich color, instead my hair turned out black. It looks dull and no shine too. So upset. I followed the instructions exactly. Have been a customer for 3 years. So it can't be my application.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Karen W.
La risposta dai nostri esperti
Patricia- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBBLICATO DA:
Vicki H.
5 giugno 2019
I wanted a shade lighter, you sent me a shade DARKER!!
PUBBLICATO DA:
Vicki H.
5 giugno 2019
I hate it, I wanted to go a shade lighter than my hair color already is and told you that and apparently you sent me the same color as my natural hair is only even darker! I had previously had a lighter hair color in my hair already and had to wait 3 months to try yours. Well I did today and even tho I said my natural color is med. Blonde I told you I wanted to go lighter and in fact what you sent me was EVEN DARKER than my natural shade. And to top it off I am stuck with a refill order for touchups on a color I hate. When my gray hairs grow back in they will be even more noticeable!!!😤. I'm going back to Madison Reed, my hair looked a little too strawberry blonde but at least it didn't look practically brunette!!!
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Johnny V.
La risposta dai nostri esperti
Vicki - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBBLICATO DA:
Amanda M.
5 giugno 2019
Very disappointed
PUBBLICATO DA:
Amanda M.
5 giugno 2019
No difference in my roots and my ends that were green and copper didn't completely improve. They were that color because they were bleached and dyed late last year and I was clarifying to lift the dye out. Both areas should have easily taken and all I got for results were some spotty accuracy in my ends. I can still see green in a lot of areas. I'm not pleased with the product or my results. A lot of time and effort for practically nothing to show for it. I definitely do not want to make further attempts, as the whole point was to balance it out to avoid more coloring in the future so I could return to my natural color, as the reason I chose the color I did, so as it grew out it would blend well.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Desiree R.
La risposta dai nostri esperti
Amanda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBBLICATO DA:
Veronica S.
4 giugno 2019
Re: Hair color
PUBBLICATO DA:
Veronica S.
4 giugno 2019
I didn’t get the right hair color. My hair is back to super black, so disappointed.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Karen W.
La risposta dai nostri esperti
Veronica- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBBLICATO DA:
Danielle S.
4 giugno 2019
Just ok
PUBBLICATO DA:
Danielle S.
4 giugno 2019
I have to say that it definitely covered my greys but it was way too dark so I had to color my head inside of just the roots. And I’m glad I did because it is now an almost brown black. I had highlights too but had to cover them. And when washing my hair it was so “dry” I know that’s odd to say but it felt like a helmet. Definitely dried my hair out.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Karen W.
La risposta dai nostri esperti
Danielle- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBBLICATO DA:
Nancy A.
4 giugno 2019
left my hair dirty and sticky
PUBBLICATO DA:
Nancy A.
4 giugno 2019
The first time I used your color product my hair turned out terrific.. the second time, not so much. I don't know if the formula changed, but the second shipment I got was terrible. First, the bottle top was way too small to get the color out.. I had to squeeze like crazy and even then could barely get any out.. i needed to cut a new hole in the top to make it work properly. And, then when I was done, and I followed all the steps as directed, my hair came out feeling really dirty and greasy-- it was like the shampoo didn't work at all. The color was good after I shampooed a couple of days later, but waiting was horrible.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Karen W.
La risposta dai nostri esperti
Nancy- Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBBLICATO DA:
Cana H.
4 giugno 2019
the color was good, but not very multifaceted
PUBBLICATO DA:
Cana H.
4 giugno 2019
The color was a good tone, but not much dimension at all. Also, the chemicals didn't do well for my naturally curly hair. They are now waves.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Karen W.
La risposta dai nostri esperti
Cana- We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBBLICATO DA:
Norma R.
4 giugno 2019
I was not satisfied with my color. It was not light enough. I
PUBBLICATO DA:
Norma R.
4 giugno 2019
I returned the color that was shipped and never got my refund. I returned in May 2019. I would like my money refunded. I do not want anymore auto shipments.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Karen W.
La risposta dai nostri esperti
Terri- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBBLICATO DA:
Siobhan O.
3 giugno 2019
Dark ash blonde = gingery brown
PUBBLICATO DA:
Siobhan O.
3 giugno 2019
Hair feels dried out & the colour was supposed to be ash but it's actually very warm & more like medium brown. Really disappointed my hair is kinda ruined
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Karen W.
La risposta dai nostri esperti
Siobhan- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBBLICATO DA:
Danielle B.
3 giugno 2019
Problems just compound the more I use
PUBBLICATO DA:
Danielle B.
3 giugno 2019
The first time I got my color done at eSalon, I had little issues. The color looked good. My scalp itched a bit for about a week after. The subsequent colorings at home have caused the texture of my hair to become straw-like, damaged. I get regular cuts, leave in conditioner, etc. I had to resort of a mask made for correcting swimmers' hair damage. The scalp itching has become worse, each use and the last time I colored, I had to use Benadryl to calm it down for about 5 days. Clearly this is not for me. On top of this, I have noticed an increased hair loss, that I've never previously experienced (I'm including hair loss experienced after my two pregnancies as well). The hair loss is the final straw for me. The product is extremely strong-smelling. And though I get multiple comments, each time I color my hair, the color is not consistent - despite following the directions carefully and not adjusting the mixture at all. I'm shocked really, as to why I kept using it as long as I did.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Karen W.
La risposta dai nostri esperti
Danielle- Thank you for your feedback. We’re sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order.
PUBBLICATO DA:
Sheila S.
3 giugno 2019
No change, no gray coverage
PUBBLICATO DA:
Sheila S.
3 giugno 2019
My last shipment did not cover one string of hair. I've yet to hear from the staff as to a refund or replacement.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Karen W.
La risposta dai nostri esperti
Sheila- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBBLICATO DA:
Polina B.
3 giugno 2019
I am done with Esalon
PUBBLICATO DA:
Polina B.
3 giugno 2019
I have asked over and over to get hair dye that have no red tones and I want my hair to be ash brown. I also asked to change my stylist, since it seems like she either does not have expertise or she is not listening. My hair still has red tones and looks NOTHING like the picture that I sent more than half a year ago. I want a FULL refund on all the hair dye that was purchased from the very beginning. I am closing my account and going to a professional to get my hair done. Esalon has only promised me a guarantee that I would be satisfied but I have been way to patient and should have closed my account from the beginning. I will absolutely send a horrible review for color and service
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Karen W.
La risposta dai nostri esperti
Polina- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously and we have worked with you to try to find a resolution and have your hair looking its best. Please keep your eyes out for an email from us shortly. We will be reaching out to discuss your color and account further.
PUBBLICATO DA:
Jeannie
3 giugno 2019
Didn’t last
PUBBLICATO DA:
Jeannie
3 giugno 2019
I wasn’t very happy this time around. The very first one I did was fabulous, but since then my last two have not lasted very long with covering my greys. After about two weeks it’s washed away. It does leave my hair soft though.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Karen W.
La risposta dai nostri esperti
Jeannie- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBBLICATO DA:
Viola O.
2 giugno 2019
Didn't catch at all my hair
PUBBLICATO DA:
Viola O.
2 giugno 2019
Didnt even coloured my roots not anything else
Will not waist my money again.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Karen W.
La risposta dai nostri esperti
Viola- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBBLICATO DA:
Therese W.
2 giugno 2019
Not what I was hoping for.
PUBBLICATO DA:
Therese W.
2 giugno 2019
Not the color I wanted and dyed my scalp and skin very badly.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Karen W.
La risposta dai nostri esperti
Therese- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBBLICATO DA:
Lauren B.
2 giugno 2019
Colour didn’t take
PUBBLICATO DA:
Lauren B.
2 giugno 2019
I was very impressed with the colour that my colourist made for me, but the instructions are not great and aren’t made for everyone. It said to leave the colour in for 10 min which wasn’t long enough. I may as well not have coloured my hair. It also didn’t colour my roots very well. Overall not very happy.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Karen W.
La risposta dai nostri esperti
Lauren- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBBLICATO DA:
Denise S.
2 giugno 2019
Faded quick..
PUBBLICATO DA:
Denise S.
2 giugno 2019
After 3 washes my hair faded drastically. I was supposed to recieve a permanent color but it seems like I got a semi permanent. The 2nd bottle I recieved did not deposit enough color on to previously highlighted hair so I will need to recolor hair again.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Karen W.
La risposta dai nostri esperti
Denise- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBBLICATO DA:
Kristina M.
1 giugno 2019
Did not cover gray
PUBBLICATO DA:
Kristina M.
1 giugno 2019
I liked the color and tone but unfortunately it did not cover my gray at all.
1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Karen W.
La risposta dai nostri esperti
Kristina- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBBLICATO DA:
phyllis R.
1 giugno 2019
Not the same
PUBBLICATO DA:
phyllis R.
1 giugno 2019
I've used e salon in the past with great results. I had no reason to believe this time would be different.
I ordered the same color and instead of the dark brown with subtle highlights when the sun shines on it, I got a flat almost black color. I look like a witch. It's horrible and fake looking. The color I had recieved a number of years ago was so natural and close to my natural color my own air stylist didnt know I dyed it. Now everyone knows. Very dissatisfied and dissapointed.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Karen W.
La risposta dai nostri esperti
Phyllis- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBBLICATO DA:
Ggirl124
1 giugno 2019
Waxy and sticky
PUBBLICATO DA:
Ggirl124
1 giugno 2019
I have colored my hair for several years. Decided to try ESalon due to the positive reviews. I was so DISAPPOINTED. Followed the instructions to the finest of details. My hair ended up waxy and sticky. It was horrible. I called customer service and was told to wash my hair with my regular shampoo mixed with a palm full of baking soda. It helped some but not entirely. Will have to try again and hope it removes the rest of the residue. The color wasn’t exactly what I had hoped for either. Will not be using this product again. Not a satisfied customer.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Karen W.
La risposta dai nostri esperti
Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBBLICATO DA:
Caitlyn S.
31 maggio 2019
Great color, didn't last long.
PUBBLICATO DA:
Caitlyn S.
31 maggio 2019
I loved the color I got with this order. The only problem I noticed was that the color was just about faded out completely after 1 week. Is there a reason behind this? If it keeps fading that fast then I dont think I will get this anymore.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Desiree R.
La risposta dai nostri esperti
Caitlyn - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
PUBBLICATO DA:
Trisha W.
31 maggio 2019
Not enough product and faded in 3 washes
PUBBLICATO DA:
Trisha W.
31 maggio 2019
I am disappointed in this product, I have long and thick hair and the amount provided was not nearly enough to disperse through out my hair. I also noticed that it faded from my hair in 3 washes with my grey hair showing within one week of the application. I am upset to find that I am being charged and sent more product I am not happy with after speaking with one of your customer service reps 4 weeks ago.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Desiree R.
La risposta dai nostri esperti
Trisha - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBBLICATO DA:
Natasha W.
31 maggio 2019
After 3 tries they still didn't get the color right.
PUBBLICATO DA:
Natasha W.
31 maggio 2019
Not only was the color not quite right, the product left a residue on my hair that felt waxy and it stained my scalp. they told me to try rinsing with baking soda, which I did, although that helped somewhat I still wasn't pleased with the feel and I really don't need another step while coloring my hair.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Desiree R.
La risposta dai nostri esperti
Natasha - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBBLICATO DA:
Tori E.
31 maggio 2019
Didn’t turn out as expected.
PUBBLICATO DA:
Tori E.
31 maggio 2019
Color was much darker than expected. Strand test was ideal. But my hair was balayage and my hair is just a darker form of it now instead of one solid color. The color was darker than the photo I chose for the color I wanted. It had more red than anything.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Karen W.
La risposta dai nostri esperti
Tori- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBBLICATO DA:
Deborah H.
30 maggio 2019
you need to blend ash tones
PUBBLICATO DA:
Deborah H.
30 maggio 2019
I hated box colour as I could never get an ash tone, they would always have red in it!!! thought I'd try this company, still red tones. I asked for dark ash blonde, not good, so they added a lot of neutraliser but it isn't an ash tone at all. I have called several times and was informed that they do not have any blue based colours, why say that you do? I have used these people since September 2018 and I'm still really unhappy. the only good thing is that it really does cover greys. I think I'll learn to to mix well myself, be a lot cheaper!!! I received an Email presumably because I haven’t left a favourable review. My point is this, people do want ash toned hair colour now. All of your promotional pictures, including blonde, have red in them. I know that is all you have to offer but it’s not good enough to say your a salon with colourists when you do not offer a complete range of colour and tones! The formula is horrendous to get out and to make matters worse, I have tried calling you 8 times in two hours and I go straight through to voicemail. I then email, again, no response! This is appalling business practice and have no option but to cancel my account.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Cindy H.
30 maggio 2019
Too much red
PUBBLICATO DA:
Cindy H.
30 maggio 2019
Adjusting my color with my hair specialist. My question also is why do you only give one application of conditioner. For 20.00 you should at least get enough conditioner for several weeks.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Desiree R.
La risposta dai nostri esperti
Cindy - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. With every color kit you will receive a new conditioner packet, along with the other supplies needed for one color application. We appreciate your feedback and look forward to helping you reach your desired color!
PUBBLICATO DA:
Lorraine K.
30 maggio 2019
Highlights Problem
PUBBLICATO DA:
Lorraine K.
30 maggio 2019
The highlights were too dry and crumbled while rolling off my hair. Very disappointing. Had to throw it away.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Desiree R.
La risposta dai nostri esperti
Lorraine - We're truly sorry that our Light Set did not provide the consistency you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBBLICATO DA:
Dora C.
30 maggio 2019
Not worth the money
PUBBLICATO DA:
Dora C.
30 maggio 2019
My grays are orange, no better than what I buy at the store.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Desiree R.
La risposta dai nostri esperti
Dora - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBBLICATO DA:
Linda B.
29 maggio 2019
So sick!
PUBBLICATO DA:
Linda B.
29 maggio 2019
I never got to use the first to see if I liked it and you were taking money $25 out of my account for the next order which I didn’t even want! This is all about the money!
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Karen W.
La risposta dai nostri esperti
Linda- Thank you for reaching out! It appears you signed up for our recurring service when placing your first order. A courtesy reminder email was sent 5 days before your 2nd order processed. We will be reaching out shortly to further discuss your account and any questions or concerns you may have.
PUBBLICATO DA:
Kate S.
29 maggio 2019
Too dark
PUBBLICATO DA:
Kate S.
29 maggio 2019
I did have long bright copper red hair...I wanted to keep this color but instead, I now have long ashy brown hair with a hint of red :(
I did do the strand test 24 hours before and it didn’t look too bad - however, the whole head application looks awful and is too dark for my complexion :(
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Karen W.
La risposta dai nostri esperti
Kate- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBBLICATO DA:
Rose M.
29 maggio 2019
Color same
PUBBLICATO DA:
Rose M.
29 maggio 2019
On first application, noted roots nice blonde ,rest of hair appears same color as previous
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Johnny V.
La risposta dai nostri esperti
Rose - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. We truly appreciate your feedback.
PUBBLICATO DA:
Maria Celeste V.
29 maggio 2019
A robbery!!
PUBBLICATO DA:
Maria Celeste V.
29 maggio 2019
I Didn't order anything and didn't allowed the payments from PayPal!!!
I've try once and get a seriously allergy problem. How could I order two more times?
I want my money back!!!!
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Johnny V.
La risposta dai nostri esperti
Maria - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBBLICATO DA:
Patricia N.
29 maggio 2019
Wrong shade
PUBBLICATO DA:
Patricia N.
29 maggio 2019
I am not happy with my new hair color. It was supposed to make my hair lighter
and it made it darker. Now I can’t do anything for at least 6 weeks.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Johnny V.
La risposta dai nostri esperti
Patricia - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBBLICATO DA:
Nancy B.
29 maggio 2019
Put me on auto ship without my permission
PUBBLICATO DA:
Nancy B.
29 maggio 2019
Extremely disappointed I was placed on auto ship without agreeing to anything that I know of. All of a sudden I noticed my account was charged and shipment was already shipped. Will be calling customer service tomorrow to have my credit card info removed, tried to do that online and wasn't able to. Not a great way to get a new customer, so wrong!
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Johnny V.
La risposta dai nostri esperti
Nancy - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBBLICATO DA:
Daniela D.
28 maggio 2019
Love color but....
PUBBLICATO DA:
Daniela D.
28 maggio 2019
I loved my color but I don’t like the strong amonia smell and I’ve had for 2 days problems with my eyes.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Karen W.
La risposta dai nostri esperti
Daniela- Thank you for your feedback! We apologize for any discomfort experienced after using our product. We will be reaching out shortly to help resolve this for you.
PUBBLICATO DA:
Marcia G.
28 maggio 2019
Custom Color
PUBBLICATO DA:
Marcia G.
28 maggio 2019
My custom color was terrible. It came out reddish colored when my hair is dark brown. I asked for no red hues at all! I won't be reordering...
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Karen W.
La risposta dai nostri esperti
Marcia- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBBLICATO DA:
Lorie B.
28 maggio 2019
Not What I Expected
PUBBLICATO DA:
Lorie B.
28 maggio 2019
As I emailed my concern with no response, anyway the amonia smell was overtaking and had to rinse after like 20 seconds. My hair color has faded and the grey is showing on hairline. I thought it would last longer than 3 1/2 weeks. I will try it one more time in July but for the cost and length of color besides the dryness it has created might not be the best.
Thank you
Lorie
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Karen W.
La risposta dai nostri esperti
Lorie- Thank you for reaching out to us here at eSalon! We are so sorry to know our color did not meet your expectations, and we are sorry to hear that you did not receive our reply to your email! Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBBLICATO DA:
Arlene F.
28 maggio 2019
The first order was great!
PUBBLICATO DA:
Arlene F.
28 maggio 2019
The second order washed out after the first shampoo. My hair took on a red cast. The third order, the color was too dark. I don't understand why the product isn't more consistent, and stable. The idea sounded great, but please don't send any more.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Karen W.
La risposta dai nostri esperti
Arlene- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with our team to resolve your concerns per our Happiness Guarantee. Please let us know if there is anything else we can do to help!
PUBBLICATO DA:
Mary G.
28 maggio 2019
Stop shipping hair color
PUBBLICATO DA:
Mary G.
28 maggio 2019
Color is wrong, please stop charging my credit card
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Desiree R.
La risposta dai nostri esperti
Mary - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBBLICATO DA:
Laura P.
28 maggio 2019
No me cubre las mechas
PUBBLICATO DA:
Laura P.
28 maggio 2019
No me gusto porque no cubrio totalmente las canas ni las mechas
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Johnny V.
La risposta dai nostri esperti
Laura - Realmente apreciamos sus comentarios. Al revisar su perfil, vemos que ya ha trabajado con uno de nuestros expertos en color para resolver su color. ¡Por favor, háganos saber si hay algo más que podamos hacer para ayudar!
PUBBLICATO DA:
Deborah M.
27 maggio 2019
Need more gold.
PUBBLICATO DA:
Deborah M.
27 maggio 2019
I love your product. I’m trying to fine tune the color
I used it this morning an it’s just too brown for me...it looks great
BUT next time I’d like equal parts of copper and gold....and less dark blonde
Thanks!!
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Karen W.
La risposta dai nostri esperti
Debbie- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. One of our color experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBBLICATO DA:
Kerry T.
27 maggio 2019
Far too dark
PUBBLICATO DA:
Kerry T.
27 maggio 2019
The colour saya light brown pearl mahogany. It is more of a dark plum colour. The colour i was aiming for was light brown with a rose gold colour. Its dark brown with a plum colour. Not what i expected hoping it will fade or gotta try and figure out how to lighten it. Went from mid/dark blonde to dark plum. Pretty enough but not what i wanted
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Karen W.
La risposta dai nostri esperti
Kerry- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBBLICATO DA:
Christina N.
27 maggio 2019
Horrible
PUBBLICATO DA:
Christina N.
27 maggio 2019
Absolutely worst color I’ve ever used. I will never order again!!!
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Karen W.
La risposta dai nostri esperti
Christina- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBBLICATO DA:
Georgina C.
27 maggio 2019
No me gusto
PUBBLICATO DA:
Georgina C.
27 maggio 2019
Creí q se vería almenos un poquito el azulado pero no me quedo un simple negro no estoy satisfecha
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Johnny V.
La risposta dai nostri esperti
Georgina - Lamentamos saber que te decepcionaron los resultados de tu aplicación de color. Nuestra Garantía de Felicidad de Color de eSalon es algo que siempre respaldamos, y trabajaremos con usted para alcanzar sus objetivos de color de cabello. ¡Por favor, no pierda de vista nuestro correo electrónico para sus próximos pasos! Realmente apreciamos sus comentarios.
PUBBLICATO DA:
Sarah W.
26 maggio 2019
Pink roots
PUBBLICATO DA:
Sarah W.
26 maggio 2019
Not at all happy, I did state I had grey roots and my hair was mostly grey this colour has made my roots a pink colour
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Karen W.
La risposta dai nostri esperti
Sarah- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBBLICATO DA:
Mary G.
26 maggio 2019
Turn off orders
PUBBLICATO DA:
Mary G.
26 maggio 2019
Please do not send any more hair color thank you
My credit card was charged on May 22, 2019
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Karen W.
La risposta dai nostri esperti
Vikki- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBBLICATO DA:
Sharon R.
25 maggio 2019
Nope!!!
PUBBLICATO DA:
Sharon R.
25 maggio 2019
Not the desired color AT ALL
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Karen W.
La risposta dai nostri esperti
Sharon- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBBLICATO DA:
Jolie B.
25 maggio 2019
Not worth it
PUBBLICATO DA:
Jolie B.
25 maggio 2019
Really wanted to like this but it doesn’t seem to be much different than what you buy at the store and now that they changed the free shipping offer from $30 to $40, it’s all just not worth it for me.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Karen W.
La risposta dai nostri esperti
Jolie- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBBLICATO DA:
Emily D.
25 maggio 2019
Completely wrong
PUBBLICATO DA:
Emily D.
25 maggio 2019
I originally asked for a bright copper colour, I have recieved my kit and dyed my hair and it is absolutely nowhere near the colour I asked. If anything it’s duller than what my hair was originally. Will be cancelling my subscription.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Karen W.
La risposta dai nostri esperti
Emily- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBBLICATO DA:
Rebekah J.
25 maggio 2019
Ok.
PUBBLICATO DA:
Rebekah J.
25 maggio 2019
I did everything step by step. Exactly. But I just don’t like how this color turned out. I hope maybe I can work something else out. But color went on well my roots just didn’t do good .
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Karen W.
La risposta dai nostri esperti
Rebekah- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBBLICATO DA:
Rosanne B.
25 maggio 2019
To dark
PUBBLICATO DA:
Rosanne B.
25 maggio 2019
I used the medium brown and it came out way to dark
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Karen W.
La risposta dai nostri esperti
Rosanne- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBBLICATO DA:
Cynthia M.
25 maggio 2019
Too brown
PUBBLICATO DA:
Cynthia M.
25 maggio 2019
Need a cool copper red
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Karen W.
La risposta dai nostri esperti
Cynthia- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBBLICATO DA:
Linda S.
24 maggio 2019
5.24.19
PUBBLICATO DA:
Linda S.
24 maggio 2019
i am not interested in getting anymore products - i do not like it and do not like website - no where to cancel getting any more info
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Desiree R.
La risposta dai nostri esperti
Linda - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBBLICATO DA:
Christie E.
24 maggio 2019
Wouldn't recommend
PUBBLICATO DA:
Christie E.
24 maggio 2019
It's such a strong smell you can't stand it!! And it didn't cover my gray but only for my first wash.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Desiree R.
La risposta dai nostri esperti
Christie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBBLICATO DA:
Lezli S.
24 maggio 2019
Not lasting like I’d hoped.
PUBBLICATO DA:
Lezli S.
24 maggio 2019
It’s not lasting to cover my grays at all.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Karen W.
La risposta dai nostri esperti
Lezli- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
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