Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Desiree R.
La risposta dai nostri esperti
Andrea - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBBLICATO DA:
Marianne B.
21 giugno 2018
Coverage
PUBBLICATO DA:
Marianne B.
21 giugno 2018
The color formulated is good but I have stubborn grays and it doesn't cover well or last for me.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Desiree R.
La risposta dai nostri esperti
Marianne - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBBLICATO DA:
Jean E.
21 giugno 2018
Last application came out way too dark
PUBBLICATO DA:
Jean E.
21 giugno 2018
This is really hard for one person to manage. While I like the color and cost, I will go back to salon just for ease of applucation
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Desiree R.
La risposta dai nostri esperti
Jean - Thank you for your feedback. We're always looking to improve our service and products, and truly value everything our clients say. Keep an eye on your inbox for more details.
PUBBLICATO DA:
Victoria W.
21 giugno 2018
Faded almost immediately
PUBBLICATO DA:
Victoria W.
21 giugno 2018
Sadly this color needed to be applied twice and still did not stay for longer than 3 weeks. My hair is now back to the color it was before I colored my hair, all of the red is gone.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Desiree R.
La risposta dai nostri esperti
Victoria - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBBLICATO DA:
Brenda L.
21 giugno 2018
Brassy
PUBBLICATO DA:
Brenda L.
21 giugno 2018
I will say that this formulation covered the grey however it was so brassy the color wasnt great. I am cancelling future orders. Thanks for trying
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Desiree R.
La risposta dai nostri esperti
Brenda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBBLICATO DA:
Dawn W.
21 giugno 2018
Fake red
PUBBLICATO DA:
Dawn W.
21 giugno 2018
Color was way off this time. Instead of a strawberry blonde it turned out a bright fake red.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Desiree R.
La risposta dai nostri esperti
Dawn - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback, and look forward to helping you reach your desired color!
PUBBLICATO DA:
Christin M.
21 giugno 2018
Wrong Colour
PUBBLICATO DA:
Christin M.
21 giugno 2018
After reading so many positives reviews I couldn't help but give eSalon a try. But as the saying goes - if it sounds too good to be true it probably is. The packaging was gorgeous, the product came nearly a week early, the instructions seemed a little off to me .. my hair was black, colour stripped and redyed so rather red in colour. I needed to neutralize the red and get back to my natural ash dark blonde. Instructed to leave dye on my roots alone for upwards of 30 minutes despite already being the colour I was attempting to get to and a whopping 3 minutes on the rest of my hair and not as straight due but as diluted and washed in as if it were a shampoo didn't seem like long enough to both neutralize the red tones and correct the colour. Let alone do so evenly. Despite my uncertainty I did just that and sure enough I now have a caramel light brown head that is horribly inconsistent rather than a nice dark ash blonde throughout. Very disappointed and do not recommend.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Desiree R.
La risposta dai nostri esperti
Christin - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBBLICATO DA:
Crystal J.
20 giugno 2018
Color doesn't last
PUBBLICATO DA:
Crystal J.
20 giugno 2018
I like that u receive everyrhing in the packe5, but color doesn't last more than a week. .
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Sarah S.
La risposta dai nostri esperti
Crystal - We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
PUBBLICATO DA:
Laurin R.
20 giugno 2018
Confused to receive the incorrect color again
PUBBLICATO DA:
Laurin R.
20 giugno 2018
I was really disappointed with my most recent color set. I have ordered three different times so far: the first time, the color was not exactly what I was looking for (but the directions were easy to follow, the product was of good quality, and I was happy with the results for the most part), so I left notes for the next shipment; the second color set I received was perfect! I could tell that the colorists read and considered my notes, and sent me exactly what I was looking for - I was stoked! For some reason, this third set I received was a similar color to the first again...and the directions advised me to color ONLY my roots, then pull color through the rest of my hair at the very end. I was glad that I decided to pull color through a bit sooner than that, because when I was finished washing and drying my hair, my roots were definitely a different color than the rest of my hair (and not even the color I was hoping for). :(
I was really thrilled with my results from the second order I placed, and want to continue with that exact formula every time. If we could ensure that, I would be a happy and return customer! Thank you for your help with this!!
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Sarah S.
La risposta dai nostri esperti
Laura - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBBLICATO DA:
Laura M.
19 giugno 2018
Not sure what happened
PUBBLICATO DA:
Laura M.
19 giugno 2018
After my recent color with the new packaging the texture of my hair was not right. Usually my thick hair becomes silky and this time it was like I could not get the product out of my hair. It took several washes to get it to the after color texture I am accustomed to.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Sarah S.
La risposta dai nostri esperti
Laura - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling gummy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
PUBBLICATO DA:
Maria A.
19 giugno 2018
It was
PUBBLICATO DA:
Maria A.
19 giugno 2018
way to dark .. I have been coloring my hair for the last 30 years so I kinda know the process by now. The product was good and had ease of application however, the color itself was way to dark. It does not have any high or low lights on it, it is just uniform monotone color.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Desiree R.
La risposta dai nostri esperti
Maria - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
PUBBLICATO DA:
Jennifer A.
18 giugno 2018
Absolutely hate the color
PUBBLICATO DA:
Jennifer A.
18 giugno 2018
I totally hate the new color and will not be ordering again.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Desiree R.
La risposta dai nostri esperti
Jennifer - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBBLICATO DA:
Ariel I.
18 giugno 2018
Too dark
PUBBLICATO DA:
Ariel I.
18 giugno 2018
I asked for an adjustment to make it lighter w more red or violet but it was just dark brown
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Sarah S.
La risposta dai nostri esperti
Ariel - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBBLICATO DA:
Kerry D.
18 giugno 2018
No, just no
PUBBLICATO DA:
Kerry D.
18 giugno 2018
The color did not turn out as expected. The end result looks brassy. I hate it.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Sarah S.
La risposta dai nostri esperti
Kerry - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBBLICATO DA:
Zoe N.
17 giugno 2018
I hated it
PUBBLICATO DA:
Zoe N.
17 giugno 2018
It was a lot lighter, I hated it and no longer want to use this service, but funny enough I am having a hard time finding a place to cancel.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Desiree R.
La risposta dai nostri esperti
Zoe - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBBLICATO DA:
Lisa H.
17 giugno 2018
Too dark
PUBBLICATO DA:
Lisa H.
17 giugno 2018
I asked for the color to be lighter this time still way to dark. If I can’t get the color I really want I won’t order again.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Desiree R.
La risposta dai nostri esperti
Lisa - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
PUBBLICATO DA:
Tonya L.
17 giugno 2018
It's ok for the price
PUBBLICATO DA:
Tonya L.
17 giugno 2018
In the beginning I really liked this company, but for some reason, the last 3 times, it takes me over 30 minutes in the shower to wash it out of my hair (and I usually still can't get it all out until round #2). It makes my hair feel all clumped together for the rest of the day.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Desiree R.
La risposta dai nostri esperti
Tonya - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBBLICATO DA:
Randi B.
17 giugno 2018
Did not cover greys
PUBBLICATO DA:
Randi B.
17 giugno 2018
Super disappointed in new color didn’t cover greys. Super disappointed
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Desiree R.
La risposta dai nostri esperti
Randi - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBBLICATO DA:
Valerie L.
16 giugno 2018
It's a nice color.
PUBBLICATO DA:
Valerie L.
16 giugno 2018
Its a nice color..but it's not red enough! I want it to be a more red ..red ..as red as I can get it without bleaching it! It's more of a copper red right now. Needs to be a deeper brighter red if possible.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Desiree R.
La risposta dai nostri esperti
Valerie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBBLICATO DA:
Joy L.
16 giugno 2018
I'm bored with brown
PUBBLICATO DA:
Joy L.
16 giugno 2018
The color was fine. I'm just bored.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Desiree R.
La risposta dai nostri esperti
Joy - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBBLICATO DA:
Marieke F.
15 giugno 2018
worst colour product I have ever used
PUBBLICATO DA:
Marieke F.
15 giugno 2018
if it would be possible to give minus stars or at least no stars i would. i am very unhappy. my hair was light blonde with hints of yellow and my own colour, reddish, copperish blonde. i ordered a root kit to make my hair a cool blonde, grey, silverish white blonde. i spent all this money and effort to end up exactly my own haircolour, copper blonde, warm, bronish/red. everything i don´t like!! not at all what i ordered, am sad and dissappoint i messed up my hair. very unhappy. wonder if i have ben sent the wrong colour.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Desiree R.
La risposta dai nostri esperti
Marieke - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBBLICATO DA:
Bobbi T.
15 giugno 2018
It was ok
PUBBLICATO DA:
Bobbi T.
15 giugno 2018
It was ok. Covered my roots well and the color was right. Very dull though. Gonna try one more time.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Desiree R.
La risposta dai nostri esperti
Bobbi - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBBLICATO DA:
Nora P.
15 giugno 2018
Goop
PUBBLICATO DA:
Nora P.
15 giugno 2018
Tried hair color several times. It became like paste trying to wash out!
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Desiree R.
La risposta dai nostri esperti
Nora - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBBLICATO DA:
Michele D.
15 giugno 2018
Please cancel my order
PUBBLICATO DA:
Michele D.
15 giugno 2018
I have cancelled this before and I keep getting this product. Stop sending this please
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Desiree R.
La risposta dai nostri esperti
Michele - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBBLICATO DA:
Michele M.
15 giugno 2018
I did not like this product.
PUBBLICATO DA:
Michele M.
15 giugno 2018
I had my cousin who's a stylist apply the color and followed all guidelines as suggested...cool water to wash my hair, special color safe shampoos, ECT..but despite that the color began to fade after 2 weeks or so. In addition to that it was supposed to be a violet shade and it wasn't even close to that. Also, my hair is now brittle even though we followed the directions exactly as they were written. I don't often dye my hair and have never had this problem in the past. My hair was healthy, thick and shiny. Now it's rough and frizzy. I would like a refund.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Desiree R.
La risposta dai nostri esperti
Michele - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBBLICATO DA:
Patricia P.
15 giugno 2018
Didn't cover my grays
PUBBLICATO DA:
Patricia P.
15 giugno 2018
Not what expect it and not cover my grays
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Desiree R.
La risposta dai nostri esperti
Patricia - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBBLICATO DA:
Rosa F.
15 giugno 2018
Not good
PUBBLICATO DA:
Rosa F.
15 giugno 2018
I am happy I was refunded due to not being happy with my results. What I’m not too pleased with is the fact that this company promises.... I mean PROMISES to find a custom color that works for you, but if you ask for help too much they cancel your account and say “sorry can’t help you” and your left with brittle hair that looked better before you ever used esalon.
I recently tried they’re light set, I followed all the instructions to the T, and surprise... it didn’t work. I emailed them and just simply said hey Your super expensive light set didn’t do anything.... at all, and within minutes they sent me a refund , full price, along with an email saying “ we can’t do your color, sorry” so on that note, esalon 1 does not take criticism, I’m telling you your kit doesn’t work and your dismissing me and 2 is not custom , they’re colors are codes and if they don’t find a code that works , they send you on your way, it’s false advertising. So thanks esalon, at least you refunded me. But false advertisement isn’t how you KEEP customers
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Brandi S.
13 giugno 2018
First try
PUBBLICATO DA:
Brandi S.
13 giugno 2018
I love the ease of picking a color and having it shipped to me whenever I'm ready. My color didn't turn out the way I was hoping, I picked too dark of a base color. I don't know why but it seemed like it took forever to get the color out of my hair. I had to rinse and wash my hair 5 times in one night because it just wasn't coming out.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Sarah S.
La risposta dai nostri esperti
Brandi - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBBLICATO DA:
Sam K.
13 giugno 2018
Green was not the shade I wanted!
PUBBLICATO DA:
Sam K.
13 giugno 2018
Was a lot darker than expected and was incredibly difficult to remove. It also left my hair with a definite green tinge. Whether the green beats the orange tones that are usually left is debatable. I had to go to the supermarket to get another colour to cover this. My worst colour ever and after 3 attempts, this is my last.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Desiree R.
La risposta dai nostri esperti
Sam - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBBLICATO DA:
Sabrina T.
13 giugno 2018
Not right color
PUBBLICATO DA:
Sabrina T.
13 giugno 2018
It was not the color i was looking for..... want it redder but there's still too much brown in it.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Sarah S.
La risposta dai nostri esperti
Sabrina - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBBLICATO DA:
Emily B.
12 giugno 2018
Wrong color
PUBBLICATO DA:
Emily B.
12 giugno 2018
I asked for a cooler blonde. I also had said that I pull red really bad. But now I have a red blonde and am definitely not happy with the color.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Desiree R.
La risposta dai nostri esperti
Emily - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBBLICATO DA:
Marie P.
12 giugno 2018
Doesn’t cover gray
PUBBLICATO DA:
Marie P.
12 giugno 2018
I put in my profile that I had hard to cover gray and that my hair was very long. My grays were not covered and I did not even come close to having enough shampoo or conditioner to wash dye out. I will never use again.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Desiree R.
La risposta dai nostri esperti
Marie - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBBLICATO DA:
diane C.
12 giugno 2018
demi is not temporary color do not be fooled as I was
PUBBLICATO DA:
diane C.
12 giugno 2018
after nearly a year with salon,the color became increasingly redder!!Several attempts to correct were made to no avail..finally it was STRONGLY SUGGESTED I seek professional assistance.Long story short,$160 later most,not all the color is removed,the rest will have to regrow,something I was trying to avoid,with semi permanent.
My hair is nowhere near what it should be and so buyer PLEASE BEWARE...the color charts online cannot adequately portray what you will end up with.A very expensive and frustrating experience not to mention the damage to my hair!!!!
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Desiree R.
La risposta dai nostri esperti
Diane - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBBLICATO DA:
Kellie L.
12 giugno 2018
Just Ok!
PUBBLICATO DA:
Kellie L.
12 giugno 2018
Nothing wrong with the color, but lacks shine and can’t see the Golden tones in the color.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Desiree R.
La risposta dai nostri esperti
Kellie - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBBLICATO DA:
JoLean F.
12 giugno 2018
Didn’t work
PUBBLICATO DA:
JoLean F.
12 giugno 2018
I ordered soft black (blue) was not blue at all, washed out really fast.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Sarah S.
La risposta dai nostri esperti
JoLean - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
PUBBLICATO DA:
Amber L.
11 giugno 2018
Color Mix up
PUBBLICATO DA:
Amber L.
11 giugno 2018
In the past, my purchases have been just fine. However my most recent shipment of color was not. The #2 bottle was not the color I wanted. My hair ended up bright red orange, and not the red brown that i have been getting. It was very disappointing.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Desiree R.
La risposta dai nostri esperti
Amber - We value your feedback, and truly appreciate you reaching out. We apologize for the disappointing experience you had with our hair color. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBBLICATO DA:
Chelsea O.
11 giugno 2018
Too dark
PUBBLICATO DA:
Chelsea O.
11 giugno 2018
The overall color was much darker than the last color mix I received. I went from a very nice copper to an Auburn with almost zero red or copper to the tone. Definitely not happy with this coloring experience compared to previous ones.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Desiree R.
La risposta dai nostri esperti
Chelsea - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
PUBBLICATO DA:
Candi B.
11 giugno 2018
Too much red
PUBBLICATO DA:
Candi B.
11 giugno 2018
I asked to go back to my previous color, which was little less brown & little more red. This color was waaaaay too much red!!
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Desiree R.
La risposta dai nostri esperti
Candi - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBBLICATO DA:
Rebecca R.
11 giugno 2018
Not crazy about the new packaging
PUBBLICATO DA:
Rebecca R.
11 giugno 2018
The new packaging sucks! The color leaked. The toner bottle I couldn't get tight enough I guess and it was coming up out of the neck. It's a big bummer. The shampoo and conditioner packets are way harder to open especially with wet hands. The color still looks great, but I am very disappointed with the new look and packaging.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Desiree R.
La risposta dai nostri esperti
Rebecca - Thank you for your feedback. We apologize for the disappointing experience you had with our new packaging. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBBLICATO DA:
Linnea H.
11 giugno 2018
Dark/gray coverage
PUBBLICATO DA:
Linnea H.
11 giugno 2018
Too dark, want gray coverage but would like some subtle texture in colors.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Desiree R.
La risposta dai nostri esperti
Linnea - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBBLICATO DA:
Pam M.
11 giugno 2018
Didn't cover gray
PUBBLICATO DA:
Pam M.
11 giugno 2018
I was not impressed with the coverage. It did not cover my gray. I need to color again after a few days. The packaging is nice and easy to follow but it didn't work well for me.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Desiree R.
La risposta dai nostri esperti
Pam - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBBLICATO DA:
Robyn H.
11 giugno 2018
I'm crying
PUBBLICATO DA:
Robyn H.
11 giugno 2018
My white hair has changed to muddy brown.
The team either doesn't look at my photo or just thinks I should have muddy brown hair.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Desiree R.
La risposta dai nostri esperti
Robyn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBBLICATO DA:
Katharine H.
10 giugno 2018
Not Copper Enough and won't wash out.
PUBBLICATO DA:
Katharine H.
10 giugno 2018
I ordered this hair color previously and it was a decently bright copper red. This time I feel slightly like a brunette with some red highlights. I knew it might be slightly darker the way I dyed it but it is waaaay darker and barely even red. It was quite disappointing since last time it went mostly well.
However both times it was nearly impossible to wash out of my hair. I used all of the shampoo given and then had to use my own to just get the stuff out of my hair. Then I woke up this morning with parts of my hair still feeling weird and had to wash my hair again. I have no idea how that will affect my hair in the future.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Desiree R.
La risposta dai nostri esperti
Katharine - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBBLICATO DA:
Kathryn B.
10 giugno 2018
Really loved the presentation but didn't do much for my hair.
PUBBLICATO DA:
Kathryn B.
10 giugno 2018
When my package arrived I was so estatic to unbox it. I have to give it to esalon for making hair color so fun and personal, I loved the whole concept and they really make sure your coloring experience is seamless. I just didn't love the color. It's not at all what I imagined. Maybe my hair needed more time to process, etc. but this shade of blonde only slightly diminished some brassy tones. Wish it would have done more.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Desiree R.
La risposta dai nostri esperti
Kathryn - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBBLICATO DA:
Lisa C.
10 giugno 2018
Used to love it, now...
PUBBLICATO DA:
Lisa C.
10 giugno 2018
I have been a faithful eSalon customer for years, but I’m considering moving on. This product redesign is to blame. I hate when companies can’t leave a good thing alone.
1. Too much unnecessary plastic is making the environmentalist in me twitch.
2. Redesign colors and fonts are bland and I can’t quickly tell products apart like I used too.
3. New developer bottle pinhole is too, too small. I have to adjust it myself with scissors which sometimes results in too much product being dispensed.
4. New color bottle has a wide mouth that you are trying to pour into a smaller developer bottle, making that precarious.
I just don’t understand why they took something so wonderful and made it worse.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Desiree R.
La risposta dai nostri esperti
Lisa - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. It’s quite a big change, and like all changes, it may take some getting used to. We hope that with time, you’ll love it as much as we do! Our main goal with all of this is to better represent the client experience. We hope to continue helping you find hair perfection!
PUBBLICATO DA:
Susan P.
10 giugno 2018
Waste of money
PUBBLICATO DA:
Susan P.
10 giugno 2018
I had such high hopes. I always explain to the colourists my greys are difficult to cover. I’ve had many trips back and forth to the salon when the colour didn’t ‘take’. Unfortunately eSalon colour was one of those colours that didn’t do the job.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Desiree R.
La risposta dai nostri esperti
Susan - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBBLICATO DA:
Suky C.
10 giugno 2018
Somewhat disappointed
PUBBLICATO DA:
Suky C.
10 giugno 2018
I have been using this product for almost 8 months to a year. sadly, this does not cover my grays like it claims. I have emailed regarding "adjusting" the color for coverage. However, nothing has changed. I have tried their root cover up and that was a bigger disappointment. It made my hair look dirty, didn't cover and if i ran my fingers thru my hair the dye got all over my hands!!!! Eventually i would have dark spots all over my face, i was horrified being in public and eventually noticing the spray had flaked all over my face. i will give this product a little more time but I'm thinking if you have stubborn hair this may not be for you. I follow the instructions, and even leave it a little longer and as soon as i get out of the shower i can still see some grey!!! I am supper frustrated.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Desiree R.
La risposta dai nostri esperti
Suky - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBBLICATO DA:
Katharine F.
10 giugno 2018
Colour was disappointing and faded very quickly
PUBBLICATO DA:
Katharine F.
10 giugno 2018
My first colour was much darker than I had expected. I was not offered a refund or free second colour, despite their guarantee of this. The colour then faded within a week anyway and has left my hair a dull brown. I had more compliments on my hair colour after using a shop bought box dye and will be going back to that in future.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Desiree R.
La risposta dai nostri esperti
Katharine - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
PUBBLICATO DA:
Tammy B.
9 giugno 2018
Dark
PUBBLICATO DA:
Tammy B.
9 giugno 2018
Came out darker than rest of my hair. Left a heavy residue on hair after many washes.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Desiree R.
La risposta dai nostri esperti
Tammy - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBBLICATO DA:
Anna J.
9 giugno 2018
Worst hair dye ever
PUBBLICATO DA:
Anna J.
9 giugno 2018
When I selected my hair color shade I chose a shade of orange-red. I just dyed my hair and it is splotchy, waxy and ashy brown. This was the worst hair dye I have ever used. I can’t believe just how terrible my hair looks and feels. I will have to have it fixed professionally.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Desiree R.
La risposta dai nostri esperti
Anna - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBBLICATO DA:
Laura W.
8 giugno 2018
Great color, but limited staying power
PUBBLICATO DA:
Laura W.
8 giugno 2018
I just started with eSalon. I love the hair color. The instructions are great, and hints on the web site are very helpful. The only issue... this color is very diminished after a few hair washes. It is great the first day, but fades rapidly. I wash my hair about twice a week, not daily, so the fading is unexpected. If this could be improved, I would happily raise my rating.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Desiree R.
La risposta dai nostri esperti
Laura - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBBLICATO DA:
Linda R.
8 giugno 2018
Hair color
PUBBLICATO DA:
Linda R.
8 giugno 2018
I like the violet tint but it was to much for me, I’m thinking I just like the deeper red color
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Sarah S.
La risposta dai nostri esperti
Linda - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBBLICATO DA:
wanda H.
8 giugno 2018
Did not last
PUBBLICATO DA:
wanda H.
8 giugno 2018
After about 6 weeks color lightened quite significantly. Hair is dark brown, now a week out til next shipment hair is more reds and blondes. And all grey very noticeable. Will try again with changes to see if better.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Desiree R.
La risposta dai nostri esperti
Wanda - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBBLICATO DA:
Kathy D
8 giugno 2018
Light ash brown or dark ash brown or darker blonde.
PUBBLICATO DA:
Kathy D
8 giugno 2018
Not good coloring...didn't cover all my grey hair wasn't satisfied the first time.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Desiree R.
La risposta dai nostri esperti
Kathy - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBBLICATO DA:
Patricia G.
8 giugno 2018
Not the colour I wanted
PUBBLICATO DA:
Patricia G.
8 giugno 2018
I wanted a brighter colour - more orangey, like in my profile picture. I got a very dark orange.
Also, my hair got too dry.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Desiree R.
La risposta dai nostri esperti
Patricia - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out darker than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback, and look forward to helping you reach your desired color!
PUBBLICATO DA:
May C.
7 giugno 2018
Made my hair stiff like a broom brush
PUBBLICATO DA:
May C.
7 giugno 2018
Used it and it didn't do what it was supposed to. Plus it made my hair really stiff and sticky. Feels like I put a whole tube of gel/bottle of hair spray on my hair. I will just stick to the German product I use (at least I know it does the job).
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Desiree R.
La risposta dai nostri esperti
May - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBBLICATO DA:
Lourdes L.
7 giugno 2018
Grays
PUBBLICATO DA:
Lourdes L.
7 giugno 2018
It was a nice color, but it didn't cover a lot of my grays.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Desiree R.
La risposta dai nostri esperti
Lourdes - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBBLICATO DA:
Kathy A.
7 giugno 2018
Gray
PUBBLICATO DA:
Kathy A.
7 giugno 2018
Didn't cover good enough,goldish still blending thru
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Desiree R.
La risposta dai nostri esperti
Kathy - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBBLICATO DA:
Melinda B.
7 giugno 2018
Loved the color
PUBBLICATO DA:
Melinda B.
7 giugno 2018
Loved the color. However, it only lasted about a week. Color washed out almost immediately. Within three weeks there was no trace of the color left. Cancelled my future orders.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Desiree R.
La risposta dai nostri esperti
Melinda - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBBLICATO DA:
Tia A.
7 giugno 2018
Frizzy dry.
PUBBLICATO DA:
Tia A.
7 giugno 2018
Scalp tingled, eyes watered during application. Color ended up a red orange especially in the sun. Hair is dry and frizzy. Disappointed.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Desiree R.
La risposta dai nostri esperti
Tia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBBLICATO DA:
Ashley G.
7 giugno 2018
Sticky and greasy
PUBBLICATO DA:
Ashley G.
7 giugno 2018
Last time I chose a different color and I didn't have any problems! I wanted a dark brown this time which the color turned out beautiful, but my hair feels like there is a thick film on it and it looks greasy like I haven't showered in days. It leaves sticky and oily residue on my hands and people kept asking me tonight at work if my hair was wet and it was really embarrassing. What can I do to fix this??
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Sarah S.
La risposta dai nostri esperti
Ashley - We’re sorry that you were unsatisfied with your recent custom color and that it left your hair feeling gummy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
PUBBLICATO DA:
Elizabeth M.
6 giugno 2018
Gray coverage is medium
PUBBLICATO DA:
Elizabeth M.
6 giugno 2018
I have grays around the hairline on my forehead and I have reviewed videos on website to ensure I’m coloring the right way and I have fallowed instructions and still can see grays same day I color my hair
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Desiree R.
La risposta dai nostri esperti
Elizabeth - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBBLICATO DA:
Crystal B.
6 giugno 2018
May 2018
PUBBLICATO DA:
Crystal B.
6 giugno 2018
I'm not as happy with the product as I was when the package included two coloring steps. I'm new to this though, I first colored my hair at age 50 with your product so I really have nothing to compare it to. I also think that having 2 conditioning packets as an option in the kit may be a good idea. Thank you.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Desiree R.
La risposta dai nostri esperti
Crystal - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBBLICATO DA:
Chandnee N.
6 giugno 2018
the colour lasted 1 wash i would like to stop but not able to no direction
PUBBLICATO DA:
Chandnee N.
6 giugno 2018
colour not suitable for me, please stop all future order
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Desiree R.
La risposta dai nostri esperti
Chandnee - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
PUBBLICATO DA:
Holly M.
6 giugno 2018
Nice color
PUBBLICATO DA:
Holly M.
6 giugno 2018
It's a nice color, but not as intense as I thought it would be. There isn't much of a difference and nobody seems to notice.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Desiree R.
La risposta dai nostri esperti
Holly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBBLICATO DA:
charlotte E.
5 giugno 2018
Hair color
PUBBLICATO DA:
charlotte E.
5 giugno 2018
I liked the color, did not cover the gray well, and I carefully followed the directions.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Desiree R.
La risposta dai nostri esperti
Charlotte - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBBLICATO DA:
WENDY D.
5 giugno 2018
Not good
PUBBLICATO DA:
WENDY D.
5 giugno 2018
My roots are much much lighter than the rest of my hair which looks like the color it was before. Not happy at all!
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Desiree R.
La risposta dai nostri esperti
Wendy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBBLICATO DA:
Lisa Y.
5 giugno 2018
Color came out OK. The highlight kit was really a waste of time
PUBBLICATO DA:
Lisa Y.
5 giugno 2018
The color came out OK. It seems to fade rather quickly. The highlighter kit was a waste of time as the highlights barely changed the color of my hair. I can't really even tell much of a difference. Too much money for the kit.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Desiree R.
La risposta dai nostri esperti
Lisa - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBBLICATO DA:
Amy N.
4 giugno 2018
Orange
PUBBLICATO DA:
Amy N.
4 giugno 2018
This color still has too much red or brassy tones. My hair turns out more reddish than I like.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Desiree R.
La risposta dai nostri esperti
Amy - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback, and look forward to helping you reach your desired color!
PUBBLICATO DA:
Karolina S.
3 giugno 2018
My colour seems to disappear within first week
PUBBLICATO DA:
Karolina S.
3 giugno 2018
At first I loved my new colour and the application was really quick and easy,my roots and rest of hair blended lovely but after second wash in week and half the colour is almost gone. I was expecting much longer lasting reasult for permanent colour hair dye.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Desiree R.
La risposta dai nostri esperti
Karolina - We apologize that you were disappointed by the coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBBLICATO DA:
Deborah G.
3 giugno 2018
Not happy with the color.
PUBBLICATO DA:
Deborah G.
3 giugno 2018
The color was much too dark gray and did not color evenly. Further the color is very flat with no shine
whatsoever. I am very unhappy with the look. Truly this is the ugliest color result I have ever had and now can't wait for it to wash out.
This will be my last order.
Deborah Gard
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Desiree R.
La risposta dai nostri esperti
Deborah - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBBLICATO DA:
Tammie P.
3 giugno 2018
Not the color I expected
PUBBLICATO DA:
Tammie P.
3 giugno 2018
I specifically asked for a new formula in the shade of WHITE ASH BLONDE. I received a shade close to the color of a pecan shell with an auburn tint.
My hair was somewhat gray and medium blonde. Now, it’s just awful. I’ve used this product before with ok results. But this time, it’s seriously disappointing. And NOT worth what I paid.
Please refund my money. I’m finished with your company. Too many chances and never good results.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Desiree R.
La risposta dai nostri esperti
Tammie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBBLICATO DA:
Rhea K.
2 giugno 2018
Quality control issue
PUBBLICATO DA:
Rhea K.
2 giugno 2018
I have been a customer for several years. My April order was a disappointment. The redesign has shampoo and conditioner in identical packages which makes it hard for those who shower without glasses. In this order I got two conditioners and no shampoo. Likely because packaging is the same and the packer did not notice. The opening on the developer bottle was so small I had to stop and get a pin to enlarge it.
It was my intention to send these concerns via a contact us link but could not find one or any way to email customer service on the site. Thus, all can now see these issues.
Hopefully this was a one time issue.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Desiree R.
La risposta dai nostri esperti
Rhea - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBBLICATO DA:
Diana D.
2 giugno 2018
Good but doesn't last as long as a salon
PUBBLICATO DA:
Diana D.
2 giugno 2018
The color was good, a true 4, but the color doesn't last as long as when I get my hair colored at the salon.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Desiree R.
La risposta dai nostri esperti
Diana - We apologize that you were disappointed by the coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBBLICATO DA:
Kathleen C.
1 giugno 2018
Not enough
PUBBLICATO DA:
Kathleen C.
1 giugno 2018
With long thick hair it is not enough product.
Lorell gives you more conditioner to last a few washes for less money and more dye.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Desiree R.
La risposta dai nostri esperti
Kathleen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBBLICATO DA:
Kimberlee T.
1 giugno 2018
Total red stain not the color I chose
PUBBLICATO DA:
Kimberlee T.
1 giugno 2018
I have red stain throughout my hair I asked for copper this is not copper I like natural looking hair colour and this is far from it not happy at all
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Desiree R.
La risposta dai nostri esperti
Kimberlee - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBBLICATO DA:
Amada V.
31 maggio 2018
STICKY DIRTY FEELING
PUBBLICATO DA:
Amada V.
31 maggio 2018
THE COLOR IS PERFECT BUT I HAVE WASHED AND RINSED OUT MY HAIR SEVERAL TIMES AFTER COLORING AND IT FEELS GREASY AND STICK. ARE THERE ANY SOLUTIONS TO GETTING RID OF THIS???
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Desiree R.
La risposta dai nostri esperti
Amanda - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBBLICATO DA:
Carol C.
31 maggio 2018
Didn’t work for me
PUBBLICATO DA:
Carol C.
31 maggio 2018
After reviewing my color choice with a consultant, we decided on dark blonde. It turned out light blond with an orangey cast. Now, just a few weeks later, it is significantly lighter. Looks terrible!
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Desiree R.
La risposta dai nostri esperti
Carol - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBBLICATO DA:
Jill R.
31 maggio 2018
something different
PUBBLICATO DA:
Jill R.
31 maggio 2018
I have been a happy customer for several years, but this color seemed different. First, I had asked for a little lighter, and it doesn't seem to be lighter at all (not a deal breaker) but the product seemed different. It was drippier than usual, but then when it was time to wash it out, it took forever! It just wouldn't wash out! I used the whole tube of shampoo supplied (usually just use half) and then I had to use my own shampoo and rewash again. I still feel a little sticky in one spot on my head. If it's going to be like this next time, I don't want to continue my membership.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Desiree R.
La risposta dai nostri esperti
Jill - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBBLICATO DA:
Cindy B.
31 maggio 2018
Underwhelmed 1st experience
PUBBLICATO DA:
Cindy B.
31 maggio 2018
From the shipping notice that took at least seven days to actually be able to track it, to the fact that the color I received is absolutely nothing like what I expected, to the average quality of the results, I'm underwhelmed - especially for the price. I won't be returning and sadly wouldn't recommend this based on my experience.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Desiree R.
La risposta dai nostri esperti
Cindy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBBLICATO DA:
Nancy H.
31 maggio 2018
Disappointed
PUBBLICATO DA:
Nancy H.
31 maggio 2018
First order was great, I was not happy with my last order, colored on 5/10 it is only 5/31 and greys are visible
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Desiree R.
La risposta dai nostri esperti
Nancy - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from us to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBBLICATO DA:
Linda M.
30 maggio 2018
Hair colour
PUBBLICATO DA:
Linda M.
30 maggio 2018
Not so impressed this use. Didn’t cover roots and didn’t last very long
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Desiree R.
La risposta dai nostri esperti
Linda - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBBLICATO DA:
Joyce H.
30 maggio 2018
Highlights
PUBBLICATO DA:
Joyce H.
30 maggio 2018
I wanted a lighter base shade and they only sent enough for the roots. Now I have a lighter stripe at my root line. I did the highlights today. Barley noticible
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Desiree R.
La risposta dai nostri esperti
Joyce - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBBLICATO DA:
Jacqui B.
30 maggio 2018
Slimy
PUBBLICATO DA:
Jacqui B.
30 maggio 2018
Slimy on my hair. Didn't cover gray still
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Desiree R.
La risposta dai nostri esperti
Jacqui - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBBLICATO DA:
Jennifer K.
30 maggio 2018
Still too Dark
PUBBLICATO DA:
Jennifer K.
30 maggio 2018
I Like the Product but the Color still isn't Right
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Desiree R.
La risposta dai nostri esperti
Jennifer - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBBLICATO DA:
tonya P.
30 maggio 2018
Good just darker than the last time
PUBBLICATO DA:
tonya P.
30 maggio 2018
The color came out much darker this time. Not sure why.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Desiree R.
La risposta dai nostri esperti
Tonya - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBBLICATO DA:
Meaghan R.
29 maggio 2018
Not overly impressive
PUBBLICATO DA:
Meaghan R.
29 maggio 2018
I have waited over 2 years to dye my hair after over processing my hair..... I waited til all the old dyed hair grew out and cut it all off..... now with hair that hasn't been processed in years I thought I would give this a try and I wish I didnt. I have started getting greys hence why i decided to dye my hair again and the dye barely colored it... i have dark brown hair and dyed it "medium brown" it made all my greys a dirty blonde color so they are just as noticeable as before.... now I'm wishing I would of went with an Auburn since the brown is very flat..... I'd say save your money and go to sallys
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Desiree R.
La risposta dai nostri esperti
Meaghan - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBBLICATO DA:
Marcella H.
29 maggio 2018
Wrong color
PUBBLICATO DA:
Marcella H.
29 maggio 2018
The color was not the same as last time. I wasn't happy with it.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Desiree R.
La risposta dai nostri esperti
Marcella - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBBLICATO DA:
Sherri B.
28 maggio 2018
A small hiccup - no conditioner!
PUBBLICATO DA:
Sherri B.
28 maggio 2018
My most recent shipment contained two shampoos and no conditioner......not a great mistake when coloring your hair. The color is beautiful, but I’m not convinced it’s healthier than semi permanent color. The smell of ammonia is strong and I can only imagine the effect on my hair. I always see a healing sore at the top hair line where my gray is most prominent and this is the third time ive colored with the product....not a slam on the product, just my experience.
1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Desiree R.
La risposta dai nostri esperti
Sherri - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBBLICATO DA:
Helene K.
28 maggio 2018
Custom Colour
PUBBLICATO DA:
Helene K.
28 maggio 2018
Loved the colour, it was perfect for about two weeks. Then it started to fade and now after four weeks I’ve had to use another product (box) to redo the job. Disappointed considering the cost.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Desiree R.
La risposta dai nostri esperti
Helene - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBBLICATO DA:
Janice S.
28 maggio 2018
Wrong color
PUBBLICATO DA:
Janice S.
28 maggio 2018
The color was supposed to be changed to be more of a red color. Once I used the new custom color, it turned out to be black
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Desiree R.
La risposta dai nostri esperti
Janice - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
PUBBLICATO DA:
Sue M.
28 maggio 2018
Cancel account
PUBBLICATO DA:
Sue M.
28 maggio 2018
Nothing to say when order colour that they are then sent - threw the last one away so wasted money. There is no contact nos to cancel account i do not want anymore so do not deduct my accout.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Desiree R.
La risposta dai nostri esperti
Sue - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBBLICATO DA:
Mary R.
28 maggio 2018
Nice even color
PUBBLICATO DA:
Mary R.
28 maggio 2018
Just a lot redder than anticipated...
Please not so much red next time!
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Desiree R.
La risposta dai nostri esperti
Mary - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. We have reached out to you via email to set up your next steps. We appreciate your feedback, and look forward to helping you reach your desired color!
PUBBLICATO DA:
Vicki V.
28 maggio 2018
Not impressed
PUBBLICATO DA:
Vicki V.
28 maggio 2018
Color faded completely out within 2 week's. Now my hair is extra dry and splitting at the ends.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Desiree R.
La risposta dai nostri esperti
Vicki - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBBLICATO DA:
Delka A.
27 maggio 2018
Not impressed
PUBBLICATO DA:
Delka A.
27 maggio 2018
Color is okay
Leaves an annoying greasy residue that takes a few washes to completely go away.
More importantly... the color fades in the gray spots pretty quickly TWO WEEKS LATER!!
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Desiree R.
La risposta dai nostri esperti
Delka - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBBLICATO DA:
Debra H.
27 maggio 2018
Unhappy
PUBBLICATO DA:
Debra H.
27 maggio 2018
I wanted a light golden blonde. Instead it's a dark redish blonde. Very unhappy. I will stick with my regular hair dye.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Desiree R.
La risposta dai nostri esperti
Debra - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBBLICATO DA:
Elizabeth M.
27 maggio 2018
Not the colour I ordered
PUBBLICATO DA:
Elizabeth M.
27 maggio 2018
I ordered a copper tone, but my hair turned out dark dark brown. It’s not shinny and it doesn’t feel good. Likely going to have to pay the go to a real salon and get it stripped out and fixed.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Desiree R.
La risposta dai nostri esperti
Elizabeth - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBBLICATO DA:
Carmen A.
26 maggio 2018
DIDNT LIKE PRODUCT
PUBBLICATO DA:
Carmen A.
26 maggio 2018
HAIR CAME OUT TO TO DARK
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Desiree R.
La risposta dai nostri esperti
Carmen - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBBLICATO DA:
Virginia R.
25 maggio 2018
Terrible
PUBBLICATO DA:
Virginia R.
25 maggio 2018
Sucks too dark
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Sarah S.
La risposta dai nostri esperti
Virginia - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
PUBBLICATO DA:
Katherine A.
25 maggio 2018
I hate it
PUBBLICATO DA:
Katherine A.
25 maggio 2018
I’ve used the product 2 times. It leaves a heavy residue on my hair that takes 2 days to shampoo off. There is nothing extra great about the color either.
0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo?
Grazie, questa recensione è stata segnalata. Annulla
PUBBLICATO DA:
Desiree R.
La risposta dai nostri esperti
Katherine - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
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