|
Color Set
|
67 686 recensioni dei clienti verificate |
|
Ordina per: |
|
Not what I was expectingPackaging is beautiful, not happy with the colour at all not what I asked for still have the red/copper tones now more than before. 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
|
|
|
La risposta dai nostri espertiShake U.- We're so sorry to hear that your color wasn't what you were hoping for. We want you to love your results, and we're here to help make things right. One of our team members will be reaching out by email shortly with the next steps. Thank you for sharing your experience with us—we truly appreciate your feedback. |
Barely changed colour of my hairI have tried these products twice now and apparently the 2nd time they changed the colour of the formula to be lighter (as requested by me) but again, it’s barely changed the colour of my hair. I wanted to go light brown and it’s nowhere near. Disappointed with these products ! 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
|
|
|
La risposta dai nostri espertiCharlotte B.-Thank you very much for your feedback!! We're so sorry to hear that you were disappointed with your color results, especially after trying it a second time. We’d love the opportunity to help make this right and work with you toward the shade you were looking for. Please keep an eye out for an email from one of our team members with the next steps. |
Produit de qualité, mais couleur trop neutreLa quantité est correcte, le temps indiqué a été respecté mais la couleur choisie était légèrement trop "neutre" 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
|
|
|
La risposta dai nostri espertiKarine R.-Merci pour votre retour! Nous sommes vraiment désolés d’apprendre que votre couleur était légèrement trop neutre. Votre satisfaction est notre priorité, et nous accordons une grande importance à notre Garantie Couleur. Gardez un œil sur votre boîte mail, un membre de notre équipe va vous contacter afin de trouver la meilleure solution pour vous. |
Not sure what happenedbut I did not get the color I asked for... 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
|
|
|
La risposta dai nostri espertiLisa - We’re so sorry to hear that you were disappointed by the results of your last color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
First round: Didn't Cover the GraysUnfortunately, the hair color was only vibrant for a few days. The grays came back very quickly, and it was a little brassy on my brown hair with red undertones. I did go in and revise my order for the next month and provide feedback, so I'm really hopeful that my second order will deliver more of what I need and want for my hair. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
|
|
|
La risposta dai nostri espertiSarah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern via email. Please let us know if there is anything else we can do to help! |
Doesn’t cover grey at allI’ve used the color twice, the first time was ok, but didn’t fully cover the grey. The second order for root touch up made ZERO difference and didn’t work at all even leaving it on for 40 min. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
|
|
|
La risposta dai nostri espertiSandra - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Colour is nice doesn’t cover greyPoor coverage. Less than 1 week and my grey is visible. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
|
|
|
La risposta dai nostri espertiSuzanne V. - Thank you for your feedback! We're so sorry to hear that your hair colour didn't completely cover the greys. We want to work with you and have your hair looking is very best. We have reached out to you via email to remedy this situation. Please keep an eye on your inbox for more details. |
Farbe rötlichLeider ist die Farbe kaum deckend und sehr rötlich (obwohl ich Asch bestelle). Die vorherige Farbe war extrem dunkel, obwohl es eigentlich die gleiche Mischung ist. Aktuell bin ich sehr unzufrieden und habe das Abo beendet. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
|
|
|
La risposta dai nostri espertiEs tut uns sehr leid, dass Sie mit dem Ergebnis Ihrer Farbbehandlung unzufrieden waren. Unsere eSalon-Zufriedenheitsgarantie ist uns ein wichtiges Anliegen, und wir unterstützen Sie gerne dabei, Ihre Farbwünsche zu erfüllen. Unsere Farbexperten haben Sie bereits per E-Mail kontaktiert und helfen Ihnen gerne weiter. |
Not the color I expectedMy hair was BRIGHT RED with this set. I had to purchase clarifier and green shampoo, it was embarrassing red. I then had to buy an ash light brown over it to calm down brassiness and red color. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
|
|
|
La risposta dai nostri espertiCindy- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
CouleurLa couleur est très jolie, mais ça n'a pas couvert mes cheveux blancs 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
|
|
|
La risposta dai nostri espertiLaurie C. -Nous vous remercions pour votre retour et sommes sincèrement navrés d'apprendre que vous n'êtes pas satisfaite de la couverture de vos cheveux gris après votre récente coloration. Votre satisfaction est notre priorité, et nous accordons une grande importance à notre Garantie Couleur. Nous vous invitons à consulter vos e-mails : l'un de nos conseillers vous contactera prochainement afin de trouver une solution dans les meilleurs délais. |