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Color Set
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67 686 recensioni dei clienti verificate |
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finalement trop clairaprès le trop foncé de la précédente commande, celle ci s'avère trop claire (cf photos) et les cheveux blancs sont de nouveau visibles seulement une semaine après la pose! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiAnne J. - Merci pour votre commentaire. Nous sommes vraiment désolés que vous soyez déçue par les résultats de votre coloration. Votre satisfaction est très importante pour nous. Nous allons revenir vers vous par email afin de remédier à cette situation et vous aider à obtenir la meilleure couleur qui soit. À très vite ! |
Hair colorOnly my 3rd time coloring my hair, but I felt as though I should’ve kept it in longer then 30 minutes. There was still a lot of gray hair that I felt as though it didn’t even touch, although it was on my entire head. The hair in front is my problem area. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHello Caty, Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
HaarfarbeMeine bestellte Haarfarbe war nicht ganz so wie beschrieben,das Dunkelbraun hatte einen leichten Rotlicht. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiEs tut mir sehr leid zu hören, dass Sie mit Ihrer Farbe unzufrieden waren. Wir nehmen unsere Zufriedenheitsgarantie sehr ernst. Gern würden wir es wiedergutmachen und unser talentiertes Team von Coloristen stehen gern zur Verfügung zu helfen. Schreiben Sie uns bitte eine kurze E-Mail an [email protected] und wir helfen Ihnen weiter! |
AlptraumDas Schlimmste für mich sind rötliche Haare. Daher habe ich explizit auf meine von Natur aus rotblonden Haare hingewiesen, und ganz klar geäußert, KEINEN ROTSTICH haben zu wollen, Bekommen habe ich orangerote Haare. Leuchtend. Kümmert nicht wirklich jemand. Es wurde versprochen, neue Farbe zu schicken, kam bis heute - drei Wochen später- nicht an. Ich habe nachgefragt und werde ignoriert. Wer seinen Haar-Alptraum erleben will, kann gerne bestellen. Wünsche ich meinem ärgsten Feind nicht. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiSilvia - Vielen Dank für Ihr Feedback zu Ihrer Haarfarbe. Bei eSalon arbeiten wir kontinuierlich daran, uns zu verbessern und sicherzustellen, dass jede Kundin und jeder Kunde mit seiner individuellen Haarfarbe rundum zufrieden ist. Es tut uns sehr leid zu hören, dass Ihr Farbergebnis nicht ganz Ihren Erwartungen entspricht. Selbstverständlich sind Sie durch unsere Color Happiness Garantie abgesichert. Eine unserer Farbexpertinnen hat Ihnen bereits eine E-Mail gesendet, um gemeinsam mit Ihnen eine passende Lösung zu finden. Vielen Dank, dass Sie sich die Zeit genommen haben, uns zu kontaktieren. |
The color faded after a couple weeksI loved the color initially. It was even looking and the perfect copper color. but after two weeks it’s brown again and my grow out still didn’t hold the dye so it’s also visible like it was prior. It just looks like it completely washed out and is back to the way it looked before I dyed it. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiKaitlyn- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Please stop auto shipNot for me. Please stop my auto ship. Thanks 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiLeah - We apologize that your hair color wasn’t what you expected. Upon reviewing your account, we see that you have already worked with a customer service agent to resolve this matter. Please let us know if there is anything else we can do to help! |
developer leaked all overOne of the hair color kits of 2 sent to me had leaked all over inside the package and I didn't notice it until I went to use it and therefore could not color my greys and when I tried to contact the company to get a replacement asap I was unable to contact anyone on chat or email. Very dissatisfied. I waited 20 mins on hold for chat and noone addressed me at all! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiColleen- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
spillthe color leaked all over the box when i opened it was a complete mess hopefully turns out after using it 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiKaren - We're truly sorry that your order was damaged in transit. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with the appropriate solution. Keep an eye on your inbox for more details. |
Ruined my hairAfter the first kit I ordered didn't cover my greys (less than 20% of my hair so not a lot of grey to cover) they sent me another kit with a different formula for the roots and the lengths. However as there were different amounts of developer, the sun has lightened the top of my hair differently to the lengths and I now have a visible tide mark around the top of my head. It is too soon to dye my hair all over again so I'm using temporary gloss to try and blend it and then will likely have to go to a salon. I contacted the support team for advice on how to fix it and they didn't even respond. I have cancelled and would advise others to proceed with caution. I will say though I loved the colour both times I've used it although it didn't cover my fine greys at my temples either time. 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiI'm so sorry to hear you weren't happy with your color and grey coverage. We take our satisfaction guarantee very seriously. We'd love to make things right, and our talented team of colorists are ready to help. Please send us a quick email to [email protected] and we'll be happy to help you! |
Farbe deckt nichtIch bin nicht zufrieden.Die Farbe deckt meinen grauen Haare nicht ab 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiEs tut mir sehr leid zu hören, dass Sie mit Ihrer Grauabdeckung unzufrieden waren. Wir nehmen unsere Zufriedenheitsgarantie sehr ernst. Gern würden wir es wiedergutmachen und unser talentiertes Team von Coloristen stehen gern zur Verfügung zu helfen. Schreiben Sie uns bitte eine kurze E-Mail an [email protected] und wir helfen Ihnen weiter! |