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Color Set
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67 686 recensioni dei clienti verificate |
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Disappointing on so many levels.Wrong level and shade. Burns my scalp. Doesn't cover my 5% whites. Doesn't wash off as promised. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiNatalya - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Too Dark no nuance and no shine. Please give me my old color.Hated this new color. I want the old one for my next order. I want a demi with a glosser. This was flat and made my hair look horrible 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMichelle - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations, as it was a flat color. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Leider nicht den gewünschten EffektIch habe naturblonde Haare. Beim letzten Friseurtermin wurden meine spitzen heller gemacht und mein Ansatz dunkler. Somit hatte ich 3 verschiedene Haarfarben. Ich habe mir bei esalon neue Farbe bestellt, auch beschrieben das ich die hellen Haare von den Spitzen für den ganzen Kopf möchte (Fotos habe ich mit geschickt). Leider sind die Haare immer noch wie vorher nur ein ticken heller, trotzdem nicht das was ich mir von esalon gewünscht hatte. Schade... 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiEs tut mir sehr leid zu hören, dass Sie mit Ihrem Ergebnis unzufrieden waren . Wir nehmen unsere Zufriedenheitsgarantie sehr ernst. Gern würden wir es wiedergutmachen und unser talentiertes Team von Coloristen stehen gern zur Verfügung zu helfen. Schreiben Sie uns bitte eine kurze E-Mail an [email protected] und wir helfen Ihnen weiter! |
Color fadedHas more of a purple undertone than brown. The color faded quick on the hair line than other hair coloring kits I’ve tried 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiDawn- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Hair dyeDO NOT USE, THIS MADE MY HAIR GREEN!!! I WAS SOOO UPSET!! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMichelle - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Good coverage but colour not at all like expectedThe hair dye covered my grey hairs well and evenly so coverage is good. However, I am very cool toned and ordered ‘Ash’ brown. I was expecting a shade of brown that was ashy (bear in mind my own hair tone has no warmth at all so didn’t warm up the colour in any way). My hair turned out super auburn/orangey which is not at all what I hoped for so overall, I am disappointed 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiEsther M. - Thank you for your feedback! We're so sorry to hear that your hair colour didn't completely meet your expectations. We want to work with you and have your hair looking is very best. We have reached out to you via email to remedy this situation. Please keep an eye on your inbox for more details. |
Keine GrauabdeckungDie Farbe ist schön aber die grauen Haare sind nicht abgedeckt. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMarina - Es tut uns leid zu hören, dass Sie mit der Grauabdeckung Ihrer letzten Farbanwendung enttäuscht waren. Ihre Ergebnisse sind uns wichtig, und wir nehmen unsere Color Happiness Garantie sehr ernst. Bitte achten Sie auf eine E-Mail von unseren Farbspezialisten, damit wir das Problem schnell für Sie lösen können. Wir wissen Ihr Feedback sehr zu schätzen und auch die Möglichkeit, es für Sie in Ordnung zu bringen! |
Not what i wantedCant seem to get the colour im asking for have tried contacting the colourist, cancelling my subscription and placing fresh order but nooe not happening 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiNanette G. - We're so sorry to hear that your hair colour doesn't meet your expectations. Your colourist will work with you to meet your hair colour goals. Please keep your eye out for an email from us shortly for your next steps! We truly appreciate your feedback. |
Tenue moyenneCouleur faite début mai Une perte de teinte au niveau des racines tire sur le marron et non le noir Déçue de la qualité des produits 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiJennifer D. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que vous êtes déçue par les résultats de votre coloration. Votre satisfaction est très importante pour nous. Nous allons revenir vers vous par email afin de remédier à cette situation et vous aider à obtenir la meilleure couleur qui soit. À très vite ! |
Poor grey coverageI am disappointed with this brand. That product did not cover my grey hair and after a week a colour was gone completely. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiI'm so sorry to hear you were unhappy with your grey coverage. We take our satisfaction guarantee very seriously. We'd love to make it right, and our talented team of colorists is here to help. Please send us a quick email to [email protected] and we'll help you out! |