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Color Set
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67 686 recensioni dei clienti verificate |
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Too darkI had selected a very light blonde due to that being the color I last used. The colorist I worked with said that it was too blonde and would t work with my medium blonde hair. I took her suggestion and she lightened the color she chose for me. However, after doing the color in my hair, it made it darker than I had it, which I didn’t want and feel it looks mousy. I would have preferred to stick with the light blonde I had originally selected myself. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiChelsea - We’re sorry to hear that the color wasn’t what you expected. We value our customers’ feedback and use it to continually refine and improve our products. We hope to assist you in the future achieving hair perfection. |
Love my colorI just wanna let the stylus know that I love the color a little darker than what I had. I absolutely love it so I wanna thank her and the websites not letting me put five stars. It only let me do one star thank you very much Leslie Walser. P.S. The color did cover the gray. I only saw one gray hair that didn’t get covered. I will be purchasing more color and I want that very same color and I hope I can stay with the same stylist. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiLeslie, Thank you so much for your feedback! We’re thrilled to hear that you loved your color. We can confirm that your future orders will continue with the same formula as your last one, unless you request an adjustment. We look forward to continuing to provide your dream color! |
Colour to darkI found communication in the ordering process, very difficult because the email thread went too long and the emails got mixed up. The colour ended up being too dark and dull. Very disappointed with Luke’s response. Standard response claim the customer 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Too darkI wish I could figure out the original combo I had for my winter color. It was a little less golden undertones, and more of a mahogany-plum color, a little more in the mahogany. This last color almost looked black. Way too dark 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiKwajalyn, Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Grey coverWhilst I asked for a slightly darker shade this time because the original color didn't cover the gray at the roots it was very dark and didn't cover the grey around the hairline or at the temples. 😔 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiTeresa - We are sorry to hear that you were disappointed by the grey coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists. We truly appreciate your feedback and the opportunity for us to make it right! |
Color setDeine Zufriedenheit steht bei uns an erster Stelle. Du bist nicht überzeugt? Es geht auf uns. Diese Aussage stimmt nicht. Wollte die dritte bestellte Packung zurückgeben, weil ich bemerkt hatte, dass meine Haare von dieser Colouration kaput gehen. Nun soll den Rückversand einer ungeöffneten Packung bezahlen. Der Versand nach England kostet fasst soviel wie das Produkt. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHallo, es tut mir sehr leid zu hören, dass Sie mit Ihrer Farbe unzufrieden waren. Sorry für die Verwirrung. Wir nehmen unsere Zufriedenheitsgarantie sehr ernst. Gern würden wir es wiedergutmachen. Ich wende mich persönlich an Sie. Checken Sie bitte Ihre E-Mails. |
Terrible experienceI waited three weeks for my package, only to get the same result as with a random supermarket cheep dye. One of the bottles leaked inside the parcel. The color turned out much warmer than I described. My hair isn’t glossy after the procedure; it looks lifeless and faded, and it didn’t even cover my grey hair. I ended up with a light fox red instead of the requested neutral dark blonde. I don’t recommend it. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Je n'aime pas.Bonjour, Je voulais une coloration plus foncée qui couvre mes cheveux blancs. Mais c'est toujours un blond cuivré et cela ne couvre pas bien du tout mes cheveux blancs aux racines. Je suis déçu. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiJulie L. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que votre coloration n'a pas répondu à vos attentes. Nous allons revenir vers vous par email afin de remédier à cette situation et vous aider à obtenir la meilleure couleur qui soit. Veuillez vérifier vos emails pour plus d'information. |
Same issue with every dyeI decided to try this custom color thing as standard dyes don't let one adjust undertones.. I wanted by dye to be as ashy as humanly possible and alas, it was not. It faded within 2 washes and had warm undertones that I specifically asked to avoid 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHello Kerry, We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring! |
The products are great.Unfortunately the root colour wasn't right and so although it blends it is different to the rest of my hair. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMiss W. - Thank you for your feedback! We are so sorry to hear that your root colour looks different. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |