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67 686 recensioni dei clienti verificate |
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Pas suffisamment proche de la couleur demandéeLa couleur était plus "rouge" que cuivrée. Mes cheveux étant décolorés sur les longueurs, je me retrouve avec du roux/rose à certains endroits. 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiRomina R. - Merci pour votre commentaire. Nous sommes désolés d'apprendre que votre coloration ne réponde pas à vos attentes. Votre satisfaction est très importante pour nous. Nous allons revenir vers vous par email afin de remédier à cette situation et vous aider à obtenir la meilleure couleur qui soit. Veuillez vérifier vos emails pour plus d'information. |
Last Color MailedI was very surprised to get it because I didn’t remember paying for it. I’m in transition of moving into a new place and starting a new job so if I am listed as a reoccurring payment, could you please put it on pause. Saying that I assumed the color was the color. I thought I had picked, but once I put it on, it was more in the red tones and this type of red tone I’m not fond of. I recently found online a color that’s in the pinkish family because my complexion and my eyes fit the red/pink family, but I’m still in the process of figuring out which one fits me the best that I can make a permanent ongoing color moving forward. Saying that you guys don’t have this color on your site. But your product is amazing and everything that you do for new people that are coloring their hair at home is amazing. I just wish the choices were a lot better and easier to choose. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiAnna - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that you do receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Es gibt bessere Produkte für weniger GeldEs gibt bessere Produkte für weniger Geld, obwohl dieses ja mit Ammoniak ist und bessere Farbabdeckung bieten sollte. Die in der Drogerie erhältlichen Produkte für 1/3 des Preises haben eine wesentlich bessere Grauabdeckung 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiEs tut mir sehr leid zu hören, dass Sie mit Ihrer Farbe unzufrieden waren. Man kann auch zum Farb-Abo anmelden, um 20% bei jeder Bestellung zu sparen. Wir nehmen unsere Zufriedenheitsgarantie sehr ernst. Gern würden wir es wiedergutmachen und unser talentiertes Team von Coloristen stehen gern zur Verfügung zu helfen. Schreiben Sie uns bitte eine kurze E-Mail an [email protected] und wir helfen Ihnen weiter! |
Drying and copperyThis color dried out my hair a ton. For a dark blonde/natural golden it came out very coppery and uneven on my hair. I’ve colored at home before with other brands and have never had such uneven coverage. . 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiNicole - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Beautiful color but roots don’t hold longThe color and shine were out of this world. However my roots started to turn back gray quickly. Willing to try again 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHello Leigh, Thank you for reaching out to us here at eSalon! We are so sorry to hear our color faded too quickly. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Unsatisfactory resultsI spoke to a colorist and sent a photo of my hair and asked for an ash brown color to remove all the red tones from my medium brown/red hair. I used the color AND the tint rinse and my hair is now even more copper red than it was before I dyed it! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiLeah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
The color didn't cover and seems to have a greenish tint in some places.This is the first time I've had a problem with the color, it could be i picked the wrong color. I am not sure what to do about it now but I'm pretty disappointed. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiLacy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
So unbelievably damagingGenuinely devastated. Colour is not what I asked for but the worst part is how damaged my hair is now. I am left with crunchy red straw on my head. Avoid! It’s going to take months to repair and my hair growth progress ruined because I’m going to have to cut the damage 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiLauren H. - Thank you for your feedback. We are so incredibly sorry to hear that your experience was not all it should have been and that your hair is damaged. Our Colour Happiness Guarantee is something we take seriously. We have reached out to you via email to better assist you with this matter. Please keep an eye on your inbox for more details. |
Didn’t workStarted with virgin medium/light brown hair with some greys, and just finished drying my hair after using. My hair is the same colour as I started with, with more gold/copper added. Didn’t darken my hair at all. Really disappointed as I wanted a fun rich fall colour for the season. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Not what I expectedThe instructions were very unclear. they said roots only, however the colour was so different from my natural colour I decided to ignore this and apply to roots first, leaving for half the time and then spreading onto the rest of my hair and leaving for the remainder. glad I did as the colour was much darker than I expected and would have been ridiculous if just used on my roots. I had chosen perminent colour but wanted to still be able to see the variations in my hair (I had a lot of grown out roots but my ends were several colours from highlights) I hoped it would be darker at the roots but would then show varing shades throughout the rest of my hair, instead the result was just all dark and a block colour all over. I wouldn't mind but it was £27 and i would have gotten the same effect from a £8 box dye. my hair has been frizzy since I died it even though it has been 10 months since I last dyed my hair in the salon (bleach free highlights) so my hair was in pretty good condition before. The texture of my curls has also changed and they had dropped out a bit. After about 5-6 washes it is starting to look better than it did. I don't hate it but wouldn't be in a hurry to do it again. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiJoanne S. - Thank you for your feedback! We're so sorry to hear that your hair colour didn't meet your expectations. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to have your hair looking is very best. Please keep your eye out for an email from us shortly. |