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Color Set
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67 686 recensioni dei clienti verificate |
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Trop foncéJe me suis aperçue que la couleur est trop foncée par rapport à ma couleur naturelle et on m'a fait plusieurs fois la remarque . 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiAnne Marie G. - Merci pour votre commentaire. Nous sommes sincèrement désolés que votre coloration soit plus foncée que prévu. Nous espérons pouvoir vous aider à obtenir la meilleure couleur qui soit. Veuillez vérifier vos emails pour plus d'information de notre part et si vous avez des questions, n'hésitez pas. |
Bad resultI am not happy with the results! Gray hair is still showing 0 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiDanieh - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Farbe zu dunkelViel zu dunkel. Fast schwarz. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiCatia F. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
FailDid not cover my gray hair 0 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiKelly - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Damaged both times.923770 order was.damaged.just like the first. Have pics 601.395.5005 1 di 2 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiChristy - We're truly sorry that your order arrived damaged. We have reached out to you via email to see what we can do about remedying this situation, so please keep an eye on your inbox for more details. |
Tolle Farbe, aber zu wenig/teuer!Super Farbe, nur leider viel zu wenig und bei der benötigten Menge viel zu teuer für meinen Geschmack! Leider kann ich die Farbe auf Grund der wenigen Menge nicht 100%ig beurteilen, da es nicht für alle Haare gereicht hat. Haare sind bis über die Schultern. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiEva H.- Vielen Dank für Ihre Kontaktaufnahme! Wir verstehen vollkommen, dass unsere Preise etwas hoch erscheinen können. Das liegt daran, dass deine Bestellung so viel beinhaltet: Farben in Salonqualität, ein persönlicher Colorist, der Ihnen berät, Ihre individuell abgefüllte Flasche sowie das gesamte Zubehör für deine Farbanwendung. Am besten sparen Sie Geld, indem Sie sich für unser Farb-Abo anmelden. So erhalten Sie 20 % Rabatt bei jeder Bestellung. |
Color made roots slightly orangeThe color made my roots slightly orange looks awful 2 di 3 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiRonnie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color is fine, but my skin reactedFor some reason, I have itchiness on my skin - hairline. 0 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiStella - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Poor coverageCouldn't tell I even colored my hair. Very disappointed. 0 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiLisa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
No dio el color de antesMe opaco el color rojo qué me dio el anterior qué si me quedo perfecto este me oscureció el color totalmente y mis raíces naturales negras no me hagarron color del todo. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiTatiana - ¡Gracias por comunicarte! Lamentamos saber que su formulación de color resultó más oscura de lo que esperaba. ¡Garantía de Felicidad del Color al rescate! Un experto en color se comunicará con usted por correo electrónico en breve para trabajar con usted para encontrar una solución y acercarlo un paso más a alcanzar el cabello perfecto de sus sueños. |