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67 686 recensioni dei clienti verificate |
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Not at all the colour i asked forLuckily i did a strand test before applying this colour all over! I mixed up the contents as directed and it looked very red...not at all like the colour i asked for. So decided to do a strand test....well im glad i did. My hair strand went BRIGHT RED!! If i had applied this all over and ended up with bright red hair i would have been fuming! Still not happy that i have paid for a hair dye that I can not now use 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHi Carly! We are sorry to hear your color hasn't met your expectations. Please check your emails, we got back to you to help you further. |
No cubrio mis canasAplique el tinte conforme las instrucciones y no cubrio mis canas. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHola, Flor: sentimos que el tinte no haya cubierto tus canas. Por favor, revisa tus emails, te acabamos de escribir para poder ayudarte. |
UNSEALEDI was so excited to get my Esalon Hair color. Well this is not what expected. Hair color was spilled all over! Total huge mess. I want a refund. Very unsatisfied. 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiCynthia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color shadeI received my order and was really excited about it. After applying it and follow each direction I’m not quite happy with the outcome. The color isn’t what I was expected. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiKathrin - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Versuch gescheitertLeider ist die Farbe nicht geworden, wie gewünscht. Der Grauansatz ist nicht abgedeckt, hat einen Grünstich und in den Längen ist von dunkelbraun/mahagoni ebenfalls nichts zu sehen. Positiv zu bewerten ist das Zubehör und die Anleitung. Tut mir leid, aber ich werde nicht wieder bestellen! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiStephanie B. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
No agarra el colorNo tiñe el cabello y mucho menos las canas 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMayra - Lamentamos saber que se sintió decepcionado por la cobertura de canas de su reciente aplicación de color. Sus resultados son importantes para nosotros y nos tomamos en serio nuestra Garantía de felicidad del color. Esté atento a un correo electrónico de nuestros especialistas en color para resolver este problema de inmediato. ¡Realmente apreciamos sus comentarios y la oportunidad que tenemos de hacerlo bien! |
Wrong redI wanted to like this but no. First, the color was too runny after mixing. It was dripping down my neck. Second, I told the colorist to stay away from the bluish dark red. Unfortunately, that’s what I got. It’s way too dark and no bright red like I asked for. Third, the entire step where you have to mix the remainder of color with water and dump on your head then massage in…that was an entire waste of time and ended up being one big mess. Sorry salon, this is not for me. I’m going back to Madison Reed. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMichelle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Nothing like the pic I sent and did not cover grayThe color I get from my salon is a bright, vibrant, red/orange. The color I was sent looks like my salon color after 5 weeks in between visits. It's a dull brown copper. It also didn't cover the grey, even though I left it on for 30 minutes. Now I need to go to the beauty supply and try to find another color to fix this and brighten it up. Do NOT recommend for red heads. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiKatie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help |
La couleurla couleur rien a voir a ce que j'ai demandé couleur trop foncé ça tire sur le roux qui ne me va pas déçu et en colère 😡 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiDominguez B. - Merci pour votre commentaire. Nous sommes sincèrement désolés que votre coloration soit plus foncée que prévu. Nos Experts Coloristes vous ont contacté par email afin de vous aider et remédier à cette situation. Veuillez vérifier vos emails pour plus d'information de notre part et si vous avez des questions, n'hésitez pas. |
It was nice butI was kinda disappointed with the outcome. It’s not the color I had in mind - dark brown and i wanted the lighter one. I was really excited with your products though. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiRonelia - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |