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Color Set
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67 686 recensioni dei clienti verificate |
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Did not cover the graysI put the color into my hair following the same directions as before and the last application (done the same way) over half the grays were not covered. At the price for this color I’m not sure if I want to move forward. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHello Florence, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! (: |
poor gray coveragepoor gray coverage. I left it for 50 min (longer than usual) but still there were many grays not covered:-( 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHello Laura, We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not what supposed to beThis had a reddish tint to it. The solution was so dark. It was almost black, and it did not lighten my hair at all actually a deep brown bread. I’m going to have to do something else with it right now 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHello Lisa, Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
el resultado no fue el esperadoel color estuvo lejos de lo esperado. y la cobertura de canas no es 100% 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMartha - Lamentamos saber que se sintió decepcionado por la cobertura de canas de su reciente aplicación de color. Sus resultados son importantes para nosotros y nos tomamos en serio nuestra Garantía de felicidad del color. Esté atento a un correo electrónico de nuestros especialistas en color para resolver este problema de inmediato. ¡Realmente apreciamos sus comentarios y la oportunidad que tenemos de hacerlo bien! |
So unhappyI set my account up and advised my natural hair colour. I wanted a bright,copper colour for my hair and I now have dark, dark browny red hair!!! It’s my daughter’s communion in 2 days and I can’t change it!!! Utterly devastated. I hate the color!! It’s nothing like I wanted. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHi Michelle! We are sorry to hear your color is darker than expected. Please check your emails, we got back to you to help you further. |
I have been trying to cancel this membership…Please stop sending me color sets! 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiKate - We’re so sorry to hear that you are having issues with cancelling. Please keep your eye out for an email from us for your next steps! |
nicht die richtige FarbeSehr geehrte Damen und Herren, ich melde mich hiermit bei esalon ab. Ich möchte k e i n e Farbe mehr von Ihnen erhalten. Das ist mir alles zu viel. Die erste und letzte bestellte Farbe hat überhaupt nichts ausgelöst. Damit war ich nicht zufrieden. Und ich möchte meine Haare auch nicht andauernd färben. Leider muss ich die eventuell vorgesehene Farbe zurückgehen lassen. Seien Sie mir bitte darum nicht böse. ich bin 87 Jahre alt und kann meine Haare nicht dauernd selbst färben. Bei der ersten Bestellung wollte ich nur den "Rotton" aus meinen Haaren waschen, das hat aber nicht geklappt. Mit freundlichen Grüßen Evi Fassbender 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiEvi F. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Colour not like the first, disappointed with resultsThe first order gave me the intense copper I had requested but this order has left my hair looking flat and dull blonde. Not happy at all with the results. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHi Summer! We are sorry to hear your color hasn't met your expectations. Please check your emails, we got back to you to help you further. |
The color didn’t came out.Disappointed with the result cause I have not got the result as I expected it just can be seen slightly but not the colour I expected or the result. The packaging and preparation was good. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHi Jahan! We are sorry to hear your color hasn't met your expectations. Please check your emails, we got back to you to help you further. |
Puedo cambiar de otro colorPuedo cambiar a otro color. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHola, Suheil ¡Claro que sí! Revisa tus emails, te acabamos de escribir. |