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67 686 recensioni dei clienti verificate |
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Orange roots!!! No grey coverage!!!I am a Néw customer and I was not happy. My first box and coloring turned my roots ORANGE AND IT DID NOT COVER MY GREYS. I WOULD LIKE A full REFUND. YOU SAY YOU HAVE A 100% guarantee or you give back our money. I would like a full refund. And now I have to worry about your second shipment you sent to me. I called and told you I did not want it shipped out and billed but it was already done. My order was shipped and my debit card was billed I would like a credit for the first order as per your guarantee refund and I am now waiting on my second order in the mail so I can refuse it and return it to you. I would like both amounts credited back to my debit card for the first order and I’ll be sending back the second order as soon as it arrives. But I need that money back in my account asap so I can afford to get my hair color back to normal as it is still orange and my greys were not covered. Please contact me with your resolution and when will both of my credits be applied? Thx 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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OrangeI've tried 3 different times and explained to colorist. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiRhonda - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
No where near intense copperAfter having my colour adjusted as the first one just wasn’t bright enough, I mixed up the first bottle and felt little concerned that it was rather red than the previous bottle that looked orange, I popped it on anyway then waited, mixed the bottle prepared for my ends which was very orange and more like the original set I received. Followed all of the instructions and rinsed it all off and I’m gutted because my ginger hair that I just wanted brightened a little is now a darker auburn red colour, nowhere near the intense copper pictured, I feel like the ratio of colour didn’t reflect the actual bottle with how red it’s turned out. Gutted because I had high hopes for the new colour! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHi Emma! We are sorry to hear your color hasn't met your expectations. Please check your emails, we got back to you to help you further. |
Did not cover the gray/white.This color did match my previous hair color without any gray/white. However it did a poor job of covering the much-lighter parts of my hair. I had to go purchase an over-the-counter Loreal product to cover it. I'm giving eSalon another chance in the hopes that their formulas for covering gray/white hair have improved. 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiDonna- We’re sorry to hear that your hair color is not covering grays as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Won't cover graysI uploaded my most recent picture 1 day after applying the color, and as you can see the color did not covor the grays that I am concerned about. 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHello Madeli, We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! (: |
Pas satisfaiteBonjour, j ai fait ma coloration qui n est pas du tt une réussite ! Beaucoup trop clair! Donc affreux à mes racines! Je vous ai envoyé le résultat sans avoir jamais eu de retour!? 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMarie-Christine - Merci pour votre partage. Nous sommes vraiment désolés d’apprendre que vous ne soyez pas satisfaite de notre coloration, et nous serons ravis de la modifier. En examinant votre profil, nous constatons que nous avons répondu à votre email. N'hésitez pas à revenir vers nous si besoin ! |
Your product doesnt work at all.I think it is better to have a dollar tree color hair because the color that you sent me doesnt cover my grays at all , and it only lasted one week . Please dont send me anything else. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiCarmen - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
It was okCovered white hairs but made my hair very brassy 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHello Janet, We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. (: |
No me llegó el pedidoNunca me llegó el pedido 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiXiomara - ¡Realmente apreciamos sus comentarios! Al revisar su perfil, vemos que ya trabajó con uno de nuestros expertos en color para resolver su inquietud. ¡Háganos saber si hay algo más que podamos hacer para ayudar! |
MinderwertigKeine ordentliche Kontaktmöglichkeit Minderwertige Ware. Die Rote Farbe war rosa. Waren Lieferung trotz Storno 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiLuise S. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da. |