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67 686 recensioni dei clienti verificate |
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TerribleQuedé decepcionada por qué tenía muy buenas expectativas de el color personalizado, mi pensamiento era obtener un violeta intenso, morado obscuro y lo que obtuve fue un castaño con tonalidad naranja, nada cerca a lo que pedí, ahora solo quiero saber si necesito hacer algo para no recibir de nuevo ningún color, solo deseo desuscribirme paranl tener que recibir el próximo pedido programado, gracias! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHola, Patzy: Sentimos que el color no haya sido de tu agrado. Por favor, revisa tus emails, te acabamos de escribir. |
Did not like the colorIt did not cover all of the gray and was dull. Also was not auburn enough. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiDonna - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Love the colorIt didn’t cover my gray hair in front even though I put more color on and left on longer 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHello Lisa, We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Grey still therePackaging was really nice but when I used my colour was not satisfied 😕 did not cover my greys left it longer still the same was very disappointing 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHi Saila! We are sorry to hear your greys weren't fully covered. Please check your emails, we just got back to you to help you further. |
Not Enough dyeMy hair is thick and half way down my back so one bottle of color wasn't enough to cover all the red so now there are blotches of red in with the brown. Not happy. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiDanielle - We're truly sorry that our color did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to remedying this for you. Keep an eye on your inbox for more details. |
Great product- too dark for meThe product is easy to use and covered most of my grays. This color was too dark for me, more solid black than dark brown. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHello Lory, Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. (: |
Extreme disappointmentThe application of the hair color was very easy. However, it caused extreme itching and dryness to the scalp. Hair is now falling out. Not only do I not want to reorder but am requesting a full refund. 0 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHello Tracy, We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Not the colour expectedColour wasn't as expected at all. Not copper like the picture shown 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHi Amanda! We are so sorry to hear your color didn't meet your expectations. Please check your emails, we just got back to you to help you further. |
No me gustóNo cubrió mis canas BN tbm quiero decir k tengo mucho pelo quiero para pintar todo el pelo 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiFlor - ¡Realmente apreciamos sus comentarios! Al revisar su perfil, vemos que ya trabajó con uno de nuestros expertos en color para resolver su inquietud por correo electrónico. ¡Háganos saber si hay algo más que podamos hacer para ayudar! |
DéçuLe violet est inexistant Les cheveux ont foncé mais aucune nuances violette 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiEdwina A. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que votre coloration n'a pas répondu à vos attentes. Nos Experts Coloristes vont revenir vers vous par email afin de vous aider et remédier à cette situation. Veuillez vérifier vos emails pour les prochaines étapes. |