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67 669 recensioni dei clienti verificate |
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Didn't colorI used this and it didn't color my hair except the ends. Now I'm left with black looking ends and auburn in the rest of my hair. Will never try this again. I'll stick with professional salons. 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiAmber - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
Too darkThe first order left my hair sort of reddish after a couple of weeks. This time, left it really dark. 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiDebbi - Thank you for reaching out! We are sorry to hear that your latest color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Not perfectI tried several different formulas to try and match my natural color but it was never quite right. The product is easy and convenient though. 2 di 2 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiDanielle - We're truly sorry that our color did not provide the results that you expected and appreciate you sharing your feedback. We are always looking for ways to enhance our color and products. |
Doesn’t cover GrayI’ve tried it 3 times now and it does not cover my grays. It is a lovely color, however a little darker maybe a medium ash blonde and adding Olaplex would be great!! 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiDaisy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
A MESSDoes not work for me. It stained my pillow cases for weeks. And even after cancelling after first order I’ve been charged twice since. No where is the a number to call. Unfortunately a really bad experience. 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiNatalie - We’re truly sorry that our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Livraison commandeLes livraisons de commande sont de piètre qualité. Par exemple, je n ai toujours pas reçu ma commande 6433382 du 7 juin.. et je ne peux pas la suivre 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiSimon N. - Merci pour votre commentaire. Nous apprécions votre patience concernant nos délais de livraison. Nous serions heureux de vous aider et allons revenir vers vous par email afin de vous tenir informer de l'avancée de votre commande. À très vite ! |
DéçueTrop de blond foncé pas assez de roux ou cuivré. C'est de plus en plus fréquent. J'étais très contente maintenant c'est le contraire. C'est pourquoi j'arrête mon abonnement. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Leider nicht so wie erwartetGenerell sehr schönes Konzept, schnelle Beratung und Versand, sowie sehr einfache Handhabung: top! Leider sind meine Haare ziemlich dunkel geworden mit dem Produkt, ganz besonders in den Längen, obwohl ich die Anweisungen sehr genau befolgt habe. Zudem fand ich den Geruch sehr penetrant und aggressiv - weiß aber nicht, ob da sehr viel zu machen ist. Schade, da ich die Idee hier hinter sehr interessant und spannend fand! 0 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiLaura P.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Castaño claro 6El color me engaño ,me compré castaño claro y me cambio el color k yo tenia me lo puso bien oscuro y no es igual el de la foto estoy desencantada.. 0 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMariusky - ¡Gracias por contactarte! Lamentamos saber que su fórmula de color salió más oscura de lo que esperaba. ¡Color Felicidad Garantizada al rescate! Un experto en color se comunicará contigo por correo electrónico en breve para trabajar contigo para encontrar una solución y acercarte un paso más a alcanzar el cabello perfecto de tus sueños. |
Grey's did not takeAfter only two weeks, my greys turned red rather than staying brown. I have lots of grey at my part and I used the special pre-color spray for the grey hair. At first, I loved the color, but it didn't last at all. I am extremely red at my part. I have only used the product once and loved the texture of my hair, but the color needs to last longer. I will try it one more time to see if it will last longer next time. 2 di 2 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiAngela - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |