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67 669 recensioni dei clienti verificate |
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Noe sirvió y el 2ndo pedido no llego solo me cobraronNo sirvió para mi cabello 0 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHola, Graciela: Sentimos que el color no haya cumplido tus expectativas. Para poder ayudarte, te hemos enviado un email. |
Soooo disappointedIt’s hard to list everything wrong with it but first off it stinks, the worst smelling hair dye I’ve ever used. It made my hair feel dry, extremely tangled,frizzy and brittle. I followed the instructions exactly, except for I didn’t have enough dye left to do the final rinse with it. That being said I BARELY had enough to cover my hair, my hair is about to the middle of my back. The free bottle is technically a scam because you need both bottles if you’re following the directions so you really don’t get extra. I made sure to saturate my greys but they didn’t get covered, I’ve never had a problem with my old hair dye. And lastly it is way too dark, it was supposed to be medium brown and now that my hair is dry it’s closer to black than brown. I thought that this was supposed to be better than box dye but L’Oréal Féria has never disappointed me like this 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiCassandra - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring! |
Nicht gutDie farbe hat mein haare fast schwarz gemacht obwohl meine haare heller waren und es ein aufheller war! Ich wollte ein schokobraun 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiR.yz - Vielen Dank für Ihre Produktbewertung. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Finalisée de la coloration trop terneBonjour nous avons bien reçu la commande, la couleur a été appliquée hier, je sais pas si c est nous qui avons PS bien fait ou si c est la couleur qui est comme ça,je suis très déçu, je la trouve terne, quand je sors de chez le coiffeur mes cheveux sont brillant, la PS du tout, on dirait que ma couleur a déjà deux semaines, pourtant elle a été faite hier. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiChristel D. - Merci pour vos commentaires. Nous sommes sincèrement désolés que votre coloration n'a pas répondu à vos attentes. En examinant votre profil, nous constatons que vous avez déjà contacté l'un de nos experts coloristes pour remédier à cette situation. Dites-nous si nous pouvons vous aider davantage. |
Color not correctMy root turn a purple color 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiSylvana - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color not what I expected.Please don't send me any more color/cancel my subscriptions. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiCynthia - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Darker than beforeThis batch seems darker than it had been before. In general, I find it takes a lot for the water to run clear when wrenching out the color after the set time during the process. 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiLisa - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Colour faded away quicklyI’ve got permanent colour but it faded away after 3-4 washes, every time I’d wash my hair the water was never clear, I can see so much product going down the drain. The colour is also much darker than I expected. Cancelling subscription after 2 orders😿 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHi Kate! We are so sorry to hear that your color has faded after a few washes. Please check your emails, your colorist has got back to you to help you further. |
Zero ColorI asked for a Cooper color. I was very clear when picking the color I wanted. For some reason, they decided to give almost no cooper at all so it's basically just an ashy blonde which is what I was trying to change AWAY from. Needless to say I'm super mad about this. Going to have to go BACK to the old fashion of buying from Walmart way because at least then the only one I have to blame is myself when it reacts badly with my hair. Save your money it's not worth it. 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiShawna - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
My box was delivered emptyI was looking forward to receiving a new product for my hair.But all I received was a empty box & a note from the post office saying it was damaged.So now what do I do, I have paid for it and I definitely don't want it try again so cancel any future orders 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiLinda - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |