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67 669 recensioni dei clienti verificate |
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It didn’t coloured my hair completelyI have had sent my hair picture but I received very dark brown and I am not happy abut 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiZahra - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Mécontente 😡La couleur que vous m’avez préparé est catastrophique j’ai dû aller chez le coiffeur en catastrophe car je me suis retrouvé rousse alors que je suis blonde ! Une mauvaise expérience malheureusement ! Anne-Sophie 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiAnne-Sophie A. - Merci beaucoup pour votre commentaire. Nous sommes sincèrement désolés d'apprendre que vous avez été déçus par les résultats de votre coloration. Notre garantie Coloration Heureuse eSalon est primordiale pour nous. Nous allons vous contacter par email afin de vous aider et vous envoyer les prochaines étapes. Nous restons à votre écoute si besoin ! |
Was not the Right color.Ordered new color Ash Blonde and it turned out redish and brassy. Have always been super pleased so its probably something I messed up 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiNikki - We apologize that you aren’t happy with your latest hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Not satisfiedI haven't used the toner and won't use it since the new color is still not right. I requested a refund for the last shipment and have not heard back from anyone . 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiSherry - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Made scalp itchyI realised after colouring I started getting irritation on my scalp different places. I felt it before didn't think anything of it. Now it was worse. I am trying to cancel my account but can not seem to 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHi Nasareen: We are so sorry to hear that your color has irritated your scalp. Please check your emails, we just got back to you to help you further. |
No changeI can find the colour anywhere and cheaper, there is nothing unique about my hair colour. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMay - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
DisgustadaBuenas tardes sr e salón Estoy un poco molesta con del producto no era lo que esperaba.. Primero no cubre canas Segundo el producto se desperdicio Tercero mucho olor a formol Cuarto el color no fue lo que esperaba. Voy a enviar unas evidencias para que me explique porque el producto se volvió así...quedo atenta a su pronta respuesta. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHola, Claudia: Sentimos no haber cumplido con tus expectativas de color. Por favor, revisa tus emails te acabamos de escribir para seguir ayudandote. |
Doesn't last long enough in my hairI had to get used to going a little darker than my normal dyed blonde, so my roots wouldn't show so much, but unfortunately it wasn't much longer than a box I buy at Walmart. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiJennifer - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Desepcionada por primera veZA la segunda lavada se me puso amarillo el pelo 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHola, Jessika: Sentimos mucho lo ocurrido con tu color. Por favor, revisa tus emails, te acabamos de escribir. |
Color is offColor was not as expected and the chemical smell was so bad it burned my nose. Customer service was nice enough to try to fix the color, but I couldn’t tell a difference. Sorry , going back to Madison Reed. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiAnn - We’re truly sorry that our color did not meet your expectations, and apologize for any discomfort during your application. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |