|
Color Set
|
67 669 recensioni dei clienti verificate |
|
Ordina per: |
|
Really not happyDosent give enough to cover all head and also have had to udye more then normal as dosent cover full head first thought it was a one of after using second really not.happy 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
|
|
|
La risposta dai nostri espertiHi Victoria! We are sorry to hear that the color hasn't given you full coverage. Please check your emails, we just contacted you to help you further. |
Color doesn’t cover graysThis formula is extremely itchy on me and doesn’t cover grays. 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
|
|
|
La risposta dai nostri espertiMelody - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Better experience the first timeI first tried esalon when covid first started and salons were closed. I really loved the color that was created for me. It covered my grays well. When salons reopened I stopped ordering my color but recently decided to order esalon again as I loved the original color I received. This time since time had passed from my initial esalon order I had to go through the process of answering questions and submitting a picture of my hair again. I had hoped I would be able to get my original color but understood why I had to go through their process again. Unfortunately this time around the color wasn’t what I had hoped and didn’t cover the redness from the color I had from the salon. I provided a rating of 3 as it did cover my grays but I was hoping to achieve my natural hair color which is a medium to dark ash brown. Although my hair is more brown now, there is a lot of red undertone to it. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
|
|
|
La risposta dai nostri espertiSeiko - We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
didn't work wellwas very messy and color came out way too light for roots 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
|
|
|
La risposta dai nostri espertiHilary - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
DisappointedI have really tried to like esalon. I have asked a few times for less red, orange highlights and it has never been quite right. I was told I needed to go darker for less reds etc. I went a shade darker and there's plenty red and orange, as well as it's not even blond anymore. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
|
|
|
La risposta dai nostri espertiMichele - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Too darkThe hair dye is way to dark. My hair color is a firey intense orangey/red copper. This made it way to dark. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
|
|
|
La risposta dai nostri espertiRebecca - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
No cubrió mis canasNo cubrió mis canas en la parte del frente de mi cabeza ni en la parte de arriba 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
|
|
|
La risposta dai nostri espertiHola, Elizabeth: Sentimos que tu color no haya cubierto tus canas. Por favor, revisa tus emails, te acabamos de escribir para poder ayudarte. |
Roots got lighter & ends got jet black.I followed the instructions and the roots got lighter and the ends got jet black. I will have to redo my hair as it looks worse than before unfortunately 2 di 2 persone pensano che questa recensione sia utile. Sei d'accordo? |
|
|
|
La risposta dai nostri espertiBrittany - We are very sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not as I expectedAs a chef / cook, I can follow instructions and measurements pretty well, following the dye instructions was a piece of cake 🎂, and yet, not all my greys were covered especially in areas that were pretty saturated with the dye, I am however willing to give it another try.. hopefully a better outcome. 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
|
|
|
La risposta dai nostri espertiFrances - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Poor coverageUsed this to color my grays. Followed all instructions. Did not cover grays—now I have to re-do or pay to have it done. 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
|
|
|
La risposta dai nostri espertiPamela - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |