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67 669 recensioni dei clienti verificate |
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Color IssueMy color has taken a much longer time to arrive after ordering and this round did not cover my roots at all. The consistency was much more foamy (which it has never done) and began making sizzle sounds as well. I’ve never been unhappy with an order but this time I am very disappointed. I cannot find anywhere on the site where I can email/contact support. The one place I found would not load a location to message. I plan to try and call support during the week. I’d like a replacement order to try and cover the roots that have grown out significantly due to such a long time for delivery (which has never been such a long wait in the past). I’ve never had a bad experience in the past so I am hoping this can be resolved well. Thank you so much for your help. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiTanya - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color and experience! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Farbe zu hellDie Farbe ist leider heller als mein natürlicher Ansatz, so dass dieser leider aufgehellt wurde. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMadleen R.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Pas la couleur demandeC’est dommage parce que j’ai pas du tout la couleur demandé, j’ai demandé un éclaircissement parce que j’avais fait une couleur cet été et ça va pas du tout été le cas mais cheveux sont foncé je pense qu’ils n’ont même pas pris en compte mon changement de couleur avec photo que j’ai envoyé entre deux dommage et je ne pense pas recommandé du coup. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiLeila - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation. |
ColorI love the color but after about 2 weeks the color starts to fade and my grays are becoming noticeable again. Is this a permanent color or does it wash out quickly? 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiRegina - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
ColorI expressed that I use 2 colors 5 and 6 mixed, I received just a 5, to dark, now I have to go have highlights put in to correct this. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiDinna - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
HorribleFirst one i had come in, exploded and had very high temperature. I got a second one sent in as a refund, but the second one that came in and did the same, neither had worked and did any color darkening on my hair. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiAutumn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Colour match to dark, ordered copper hair came out blackHair came up much, too dark, ordered copper. My hair came out black. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHi Jacqueline! We are sorry to hear that the color was too dark. Please check your emails, your colorist has got back to you to help you further. |
ColorColor coverage isn’t great 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiGeorgia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Pedido no llegaHice un pedido con fecha de entrega de acuerdo a su información para el día 12/2 pero aún no lo he recibido. Al ingresar a la página para rastrearlo me dicen que ya fue entregado pero no lo he recibido. Agradezco me puedan ayudar o si hay algún lugar en el que lo pueda recoger. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHola, Francy! Sentimos que tu pedido no haya llegado todavía. Revisaremos lo ocurrido, y te enviaremos un email con todo tipo de detalles. |
I was not ready to get another orderI did not like the color and the 2nd order was placed without consulting. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMabeth - We're truly sorry that our color did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |