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Color Set
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67 669 recensioni dei clienti verificate |
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Extremely Not Satisfied!Used the product and it DID NOT TAKE! I still have my grays and it actually seems like front of my crown turned slightly pink along the base of my hairline...extremely cheap product so I guess my bad - got what I paid for. Packaging of everything was set up nicely but obviously that is not what we pay for. The advertising of this product is hyped up. WONT BUY AGAIN and I hope they are true to their advertising of 100% money back guarantee if your not satisfied with the product. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHello Dorothy - We are sorry to hear that you were disappointed by the gray coverage and overall results of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not working anymoreI've been using E Salon for years now, I really loved touching up my roots at home with it. I loved that E Salon does not damage your hair, and you can customize your own color. My problem is that the last few times, it did NOT cover all my grays, or color came out after few washes. This most recent time was bad. Halfway into the process, the dye turned warm and fizzy. It did NOT cover all my grays and I am disappointed. Discontinued my subscription and feel not only like I wasted my money, but also my hair because now I have to re dye it. Hope this issue gets fixed. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiNana - We are sorry to hear that you were disappointed by the gray coverage of your recent color applications. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not the best!Coverage on the majority of my hair is good but I can still see the grey showing through straight after colouring! The grey coverage was the reason I purchased but I'm not impressed with the results. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHi Caroline! We are sorry to hear that your grey coverage wasn't as expected. Please check your emails, we have contacted you to help you further. |
Pretty badOverall I found the color a bit hard to apply evenly, but that may have been my eye sight. It came out okay initially, but is fading really quickly. Then tonight, 3 weeks after coloring, there are streaks of hair color all over my pillow. Wtf? I do not use hair product or heat style, just shampoo and condition with the same stuff I've used for months so I can't explain why the color is bleeding everywhere now. Overall, I don't think I'd recommend this product and won't be reordering it. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiAshley - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Never received my orderNever received my order 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHello Kortnee - We’re truly sorry that your order hasn't arrived. We're happy to send out another Color Kit. We've sent you an email so please be sure to respond back to us so we can get your order out ASAP! Thanks for choosing eSalon. |
Didn't dye my hair at allI was so super excited to receive and use this Color Set and I have to say I am sorely disappointed. I have been almost fully gray since I was 17 (currently 36) and I've been dying my roots for 20 years. I followed these instructions step-by-step and after an hour of application and setting my timers, etc. I rinsed my hair out and it didn't color a single hair on my entire head. My roots are STILL completely gray, it's as if I didn't even apply any color at all. I actually want a refund. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHello Brittani - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
My hair didn't like it!I used the product exactly as instructed and my hair didn't take the color it turned almost a pink instead of the burgundy I was expecting and started falling out in clumps immediately. To be fair I never use any products in my hair so I didn't really know what to expect. I have friends who have used this company and love it so it might just be my hair in particular. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHello Hope - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Holpriger StartMein Start war nicht so, wie ich es mir gedacht habe. Die Farbe war viel zu dunkel und der Ansatz nach eine Woche sehr grau. Die zweite Farbe war noch einen Ton dunkler. Danach war ich so enttäuscht, dass ich keinen weiteren Versuch starten wollte. Daraufhin habe ich eine kostenlose Farbe bekommen, die am Ansatz so hell ist, wie meine Farbe, die ich von Garnier von dm hatte. Es ist ziemlich enttäuschend gelaufen, obwohl ich ein Foto zum Start eingereicht hatte. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiElke S.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
FrustratingIt didn’t even change the color of my hair. I was sooooo disappointed 😢 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHi Lisa - We are so sorry to hear that your color didn't turn out as expected. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Too darkWell everything would've been ok, however I was trying to get a blonde color quite a bit lighter than what I ended up with. I believe it turned out even darker than my natural hair color or roots, which is what I did not want.... 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHello Stephanie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |