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Color Set
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67 658 recensioni dei clienti verificate |
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Problem w whole dealColor seemed different after mixing. After 35 minutes, and went to complete, the bottle was quite hot (that did not happen before). When done, the color did not cover the grey. my roots were showing. That hasn't happened before. Unfortunately not happy w this batch 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMary - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
la couleur n'etait pas bonne pour mes cheveux j'i du la faire par par un salon dle fait que eSalon garde notre cart de crédit et le débiter quand il le veut c'est pas correct. Il faut d'abord demander confirmation de la client. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertifrida S. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que votre couleur n'a pas répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Aussi, nous allons vous renseigner concernant l'Abonnement Couleur auquel vous avez souscrit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation. |
Mala calidadEste producto hizo que a mu cabello saliera mucha grasa, no fue bueno para mi cabello y mis canas nunca las pintaba completamente, para mi en lo particular su producto no funciona. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiNemesys - Lamentamos mucho que nuestro color no cumpliera con sus expectativas. Tomamos en serio los comentarios de nuestros clientes y continuamos mejorando nuestros productos todos los días. ¡Esperamos seguir ayudándote a encontrar la perfección del cabello! |
Wrong colourI ordered a copy colour for my hair and it's gone darkish red. I would like myoney back or a free colour as this was not the colour I asked for 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiLizzie A. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
El frasco era imposible de abrirNo pude abrir el frasco de ninguna manera, incluso mi esposo no lo pudo abrir, revisamos varias técnicas para abrir el frasco y fue imposible, finalmente debimos romper el frasco y se perdió la mitad del producto, una tristeza 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMeliza - Realmente nos disculpamos de antemano por su experiencia reciente. Nos comunicamos con usted por correo electrónico para ver qué podemos hacer para remediar esta situación. Valoramos a cada cliente y esperamos poder ofrecerle un producto que se adapte mejor a sus necesidades. Esté atento a su correo electrónico para obtener más detalles. |
Terrible grey coverageI wanted to love this but I do not. Terrible grey coverage and now I need to recolor. So extremely unhappy with this. 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiChristine - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
viel zu dunkeldie Haarfarbe ist viel zu dunkel geworden. Gefällt mir nicht. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMoni S.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da. |
No fue el colorLa verdad es que no me gusto para nada el tono que tomo mi cabello, ahora es más claro y cómo rojizo y eso no me gusta no se si sea necesario pedir un tono negro 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiElizabeth - Lamentamos que no esté satisfecho con los resultados de su pedido reciente. Vemos que su colorista revisó sus comentarios y ajustó la fórmula para su próximo pedido de color para ofrecer resultados que se adapten mejor a sus necesidades. Esperamos escuchar pronto sus comentarios sobre esta nueva formulación. |
Not happyMy hair feels damaged after the first time. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiAlvarez - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not as dark as I hoped.The color was not as dark as I hoped. It was not even close to the picture that I sent. Also, it faded very quickly. I’m going to put the same color back on it one more time to see if it grows on me. 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiTonya - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |