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67 658 recensioni dei clienti verificate |
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Can never reach anyone to talk cause there's no phone number@Funny thing is I canceled everything about 2 months ago!! I was actually able to talk to a person wanting to know why I canceled!!! But I couldn't reach anyone when I had questions....And I just got charged 46.00 for the very same products that I canceled!!! And once again I can't reach anyone to get my money back... and that's my Christmas money you took from my kids!!! The thing is I really loved the products, but you constantly raised the prices, and sent me products that I didn't order, but I was charged for them!! This company is the most frustrating company that I have ever dealt with!! I can't even call you to get this issue resolved. 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiDonyella - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our representatives to resolve your concern. Please let us know if there is anything else we can do to help! |
Asked to be golden red...not dark dark brownDid my colors get switched? Dear god. I followed directions...nothing prepared me to be a completely different color. I look like I'm trying to evade the authorities. E-Salon fail. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiTayloe - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Color not lastingI have been a customer since 2018, my color always lasted better than what the salon used, but now after 3 weeks the grays are showing, it always lasted at least six weeks, what’s up? 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHi Teresa, we are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly value your feedback and we look forward to crafting the perfect customized formulation for you! |
Wrong colorYou sent the wrong product. I had changed my order to a light brown. I got medium brown 20V. Assumed it was right and used it. Oh well.... 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHey Lourie, we appreciate you taking the time out of your day to review your hair color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Entsprach nicht meinen ErwartungenDie Farbe passte überhaupt nicht zu dem was ich wollte. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMaike H. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Too darkAlmost black and the chemicals made my hair fall out. Will not use again. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiCynthia - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Poor color matchRoot application was lighter than current color. Orange looking and unattractive. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiEllen - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
Très mécontenteLe set coloration était défectueux Le flacon applicateur : le Cauchon applicateur était cassé ou manquant. Résultat quand j’ai mélangé la couleur en agitant le flacon , de grosse projections de produit colorant ont atterri partout dans ma salle de bain : plan vasque, murs …. Les taches ne partent pas toutes…. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMathilde K. - Merci d'avoir partagée votre expérience avec nous. Nous sommes sincèrement désolés d'apprendre que le flacon de développer était endommagé et a causé des dégâts. Nous allons vous contacter par email afin de trouver des solutions et vous aider au mieux. Veuillez vérifier vos emails pour plus d'information. |
Red undertonesAwful! It's orange... and didn't cover grays at all. 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Love the color but terrible grey coverI love the color and the product it just does not at all cover all my greys 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiAshley - We're sorry to hear that you were disappointed by the gray coverage of your recent color application! Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |