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Color Set
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67 658 recensioni dei clienti verificate |
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El color de peloNo me cubrió mis canas . Que debo aser para cubrir en su totalidad. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiSonia - Lamentamos saber que se sintió decepcionado por la cobertura de canas de su reciente aplicación de color. Sus resultados son importantes para nosotros y nos tomamos muy en serio nuestra Garantía de felicidad del color. Esté atento a un correo electrónico de nuestros especialistas en color para resolver este problema de inmediato. ¡Realmente apreciamos sus comentarios y la oportunidad de que lo hagamos bien! |
Couleur rougeJolie couleur plutôt facile à appliquer Le coffret et les explications sont claires et agréables Toutefois la coloration rouge ne tient pas du tout sur mes cheveux et est complètement partie au bout d’à peine deux semaines…. C’est dommage … 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiEmeline C. - Nous sommes vraiment désolés d'apprendre que vous avez été déçue par la tenue de votre coloration. Notre garantie Coloration heureuse eSalon est primordiale pour nous. Nous travaillerons avec vous pour atteindre vos objectifs couleur. Veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes. Merci encore pour votre commentaire ! |
Beware !!!My hair was falling out in chunks after using this product, I’m afraid to wash my hair because it’s falling off 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMarelia - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
ProblemI used the kit Saturday, October 8th. On Thursday, October 14th I had to go to the salon and have her re-color my hair because it took 2 days and my gray were already showing again as you can see by my photos. So dissapointed! Looked everywhere to try and find a way to email and ask for a refund. The fine print says you can, but doesn't explain how or what to do. 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiSharon - We’re truly sorry that our color did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Attention au temps de pose.La couleur a bien recouvert les cheveux blanc grâce au pinceau qui est intéressant à utiliser. En revanche elle est trop foncée, j'aurais aimé un reflet rouge plus prononcé. Attention au temps de pose car j'ai perdu beaucoup de cheveux au moment du rinçage! Et j'ai dû les nourrir à l'huile d'argan après pendant plusieurs jours, tellement ils étaient paille ! Je mets 3 étoiles. Le kit est complet et très bien formulé. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiLor5 - Merci pour votre commentaire. Nous sommes désolés d'apprendre que votre couleur n'a pas totalement répondue à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à cette situation. |
The color didn't meet my expectationsI found the color light brown too golden or honey color. The coverage of grey hair was poor. The packaging was wonderful. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiIndre K. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
too dark. have requested 7nn more than oncerepeat the above 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiKathleen - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
unhappy with this recent hair color order I receivedI was suprised that this time my color came out nearer to brown than my customary light blondish red ( strawberry blond) that I am used to. I am wondering what changed???? 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiRenea - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
The blue black isn't even blackI requested blue black as my color choice. The last couple of orders I received resulted in dark brown hair at the darkest. And that was not as a result of the color washing out. It was dark brown from Day 1 of dying. It is not black. I sent a request today to change it to THE DARKEST blue black they make. At this point, I feel I could get truer color from a box dye. Hopefully the color will be corrected or this will be my last purchase. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiRebecca - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
too darkThis recent order is too dark and patchy. I preferred my first order from Dec 2020, that colour was more appropriate and the coverage was much better. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiJulie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |