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67 658 recensioni dei clienti verificate |
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Horrible !J’avais tellement d’espoir et maintenant j’ai surtout du regret :( 1- je suis habitué à colorer mes cheveux, j’utilise des colorations pro (Schwarzkopf) et des colorations achetées au supermarché, et jamais je n’ai eu une coloration qui sentait comme celle-ci. L’odeur est insoutenable, mes yeux n’ont pas arrêté des perdre des « larmes » j’arrivais à peine à respirer ! 2- la couleur n’est pas du tout la couleur présentée quand j’ai passé commande ! J’ai demandé du châtain moyen irisé, et maintenant mes cheveux sont noirs, ternes et complètement cassés ! Même les couleurs acheté au supermarché correspond plus au photos que la vôtre !!! Très déçu 😔 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiCamila G. - Merci pour votre commentaire. Nous sommes sincèrement désolés d'apprendre que notre couleur n'a pas répondu à vos attentes et de la gêne occasionnée lors de l'application. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez le meilleur résultat qui soit. Veuillez vérifier vos e-mails, nous vous avons contactés pour remédier à la situation. |
Colorist did not read my noteI had a couple of orders and LOVED my color. I did not order for a while and when I ordered again I thought I said all the same things but the color was very fake looking red. A red that is very unnatural. For my next ordered I looked up my previous color and put that in the note and I received the same FAKE UGLY RED! I really liked the original color so I’m willing to try one more time.. but it’s impossible to even contact anyone so im not going to hold my breath. Too bad. I really wanted to like this company! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMary - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Not for hard to cover grey hairNot for me 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiElizabeth - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Did not cover my all graysIt was easy to apply. After the application my hair was smooth and shiny. I really like the color it was a perfect match however all of the grays weren’t covered. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiZeliha - We’re sorry that you were unhappy with the gray coverage of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Color not rightThe eSalon products are easy to use and feel great. The problem was with the color that resulted. It was too dark and not bright enough 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiClaire - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Didn't LastIt's been a couple weeks since I colored my hair and it looked wonderful for the first week, then the color started coming out even with a shampoo and conditioner for color treated hair. My old bleach job and grays are now totally visible. The gloves were also way too small for my hands and I had to purchase others. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiLindsey - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Too darkThe product seems to be decent quality, however, the color is WAY off— far darker than my original color, which I wanted to lighten. I have requested cancellation of my membership. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiKara - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
not as expectedthe colour was more a red mohogany not a colour i was expecting 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri esperticarol M.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
It was fairIt really didn't last any longer than the original order. I even got the shampoo and conditioner for color treated hair. I only was washing it twice a week. So I don't know if my hair is just growing faster or my gray hair is just absolutely stubborn. For all over coverage is great and fantastic color. I have purchased from esalon a long time now. No complaints there. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiTeresa - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Roots only ? Needed highlight coverage. Not happy with this.I needed full head coverage ! Not just roots. Wanted highlights, mine have faded away. Do not send me anything else, ever !!!!!!! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiItzy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |