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67 658 recensioni dei clienti verificate |
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What happened?! See new After photos attached 8-25-2021I had written detailed notes about Color Goals (Medium Blonde (Cool Beige)), my skin tone, hair texture and tendency to come up red and included multiple photos. I was expecting a mix that was predominantly ash with far less gold. The resulting color on the 5-6 inches of virgin hair from the crown down came up very red and the overall color clearly appears distinctly Auburn. It completely clashes with my fair neutral/slightly cool skin tone so I'm very disappointed. I even tried the purple Tint Rinse to help counteract the red but it did little. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiKristi - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I hated this color.I hated this color. It did not apply even to my hair. My hair was soaked with hair dye. There was not a strand untouched. The color is nothing like what I requested. I hate my hair now :( I was really looking forward to this color :( 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiCory - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Last Color Order Not Up To ParI received my latest order on August 13, 2021 and colored the next day. It was the first order, as a long time customer, that I received and have been very unhappy with. I didn't request a change in my color, but when I completed the coloring process, my hair was drab and just plain blah. There were no color dimensions in my hair (highlights and lowlights) as there usually are. I am very disappointed. I don't know if I want to proceed with my automatic color orders. I will rethink if I want to continue or cancel my order before my next shipment date. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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sur mes cheveux cela fait orangesur mes cheveux cela fait orange 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiCatherine L. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que votre coloration ne réponde pas à vos attentes. Notre garantie eSalon Coloration heureuse est primordiale pour nous. Nous travaillerons avec vous pour réaliser vos objectifs couleur. Nos experts coloristes vous ont contacté par e-mail et se feront un plaisir de vous aider. |
Disappointed!!!!!Didn't cover gray's and lost lots of hair after use. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiVerda - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Aucune différence...Toute contente j'ouvre mon colis, déjà bon de la coloration a couler dans la boîte... Je me lance, suit toute les consignes... Ça pique beaucoup... Au rinçage je perds une poignée de cheveux... Bon...ok.... Et résultats... Bha pas de différence si ce n'est un léger reflex roux au soleil et encore... Déçu... 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiGabriella K. - Merci pour votre commentaire. Nous sommes sincèrement désolés d'apprendre que votre expérience n'a pas été satisfaisante. Notre garantie Coloration heureuse eSalon est primordiale pour nous. Nous allons vous contacter par email afin de remédier à cette situation. Veuillez vérifier vos emails pour plus d'information. |
Color comes off on every washColor comes off on every wash 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiJane - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
ColorNo cubrió las canas y el color no fue de mi agrado. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiLeticia - ¡Gracias por comunicarse con nosotros aquí en eSalon! Lamentamos mucho saber que nuestro color no cumplió con sus expectativas. Nuestra Garantía de Felicidad del Color es algo que nos tomamos muy en serio. Queremos trabajar contigo para encontrar una solución y que tu cabello luzca lo mejor posible. Por favor, manténgase atento a un correo electrónico nuestro en breve. ¡Nos comunicaremos contigo para solucionar este problema! |
A Bit DisappointedMy hair was colored to exact specifications given by eSalon, but the gray was not covered completely and just days after the treatment, silvery threads emerged. These were mostly at my temple and front hairline; the other roots took the coverage well. The overall color was also too dark. It has lightened up a bit, but it still does not have the subtle gradiations I was hoping for. My hair feels good, though, and I love the shampoo/conditioner accompanying the purchase. Unsure what to do now. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiJane Marie - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Did not cover graysDoes not work for my hair aka stubborn grays. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMila - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |