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Color Set
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67 649 recensioni dei clienti verificate |
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Falsche FarbeDas Startpaket war super schöne Farbe aber die Folgefarbe ist viel, viel zu braun und dunkel! Überhaupt nicht das was ich wollte!!🤨😒 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiNingel K. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. |
Not happy with this productI stated my grey hairs were my biggest issues but my gray was coming out after a few days of applying the product 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiAngela - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
color faded fastI liked the results initially, but then a few days later noticed one spot looked a bit lighter. Less than a week later, I noticed some of the color had already washed away - and I could see grey streaks coming through! I followed instructions to the T. I also use products intended for color-treated hair and am very careful about not shampooing too often. Very disappointing. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiEun - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
GraysI finally used the color and loved it but it really didn’t color the grays around my face and a little bit on top of my head. I’m pretty sure I did it properly… is there another reason for this. I want to order again but … I’m not sure 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiAmelia - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
What the??Put in survey that I wanted same as current color, and sent a pic. My nice reddish hair is now black. Not sure how that happens. I hate it. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiAngie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not the color in mindI did all the quizzes. Uploaded pics and all the color was actually orange not blonde.n which made it all offset. My order was supposed be canceled Yet again I have received another plan shipment and charged. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiSarah - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly regarding your color and your Color Plan. We will be reaching out to you to make this right! |
Canceled orderI canceled my order and I am still getting charged 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiLarissa - We truly appreciate your review! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not happyColor didn't turn out I followed instructions step by step and it only colored my roots now I look terrible n my hair is messed up 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMichelle - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
Not sure they understand the greying customerNot as happy with my last 2 colours so not sure if I will use again. Maybe I was too ambiguous with my request, I explained I wanted to move towards my natural greying colour but the end result was more like my hair colour when I was 20. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiSuzanne L. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right. |
CancelI would luke to cancel my order and my enrollment. Please cancel my name 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiJanice - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |