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Color Set
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67 649 recensioni dei clienti verificate |
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Need better gray coverageThe hair color I got matched my hair perfectly, but only days after putting color on my roots first my grays are already showing 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiKristin - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Hair dried out, like straw and dullTo Whom It May Concern: I don't know if there was a change to the formula this time, but my hair is so dry it feels like straw. I left the color on for 30 minutes as usual. If you could please give me some guidance as to how I can remedy this. I am an otherwise very happy eSalon customer and want to stay with this service. If you could send me some advice as to what to do with this very dry and now dull hair I'd be grateful. My scalp is also a little 'burny' i.e., it tingles and feels a bit hot. FYI, shortly after I started using the product it began frothing and foaming out of the applicator bottle. I should have photographed it but thought it was just that I'd shaken too vigorously. I use a dish and applicator brush so squeeze the dye into the dish as I need it--not all at once, but in increments. Thank you, Yvette 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiYvette - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
ServicioPorque 3 estrellas? Porque yo no pedí que enviaran el producto cada cierto tiempo, era la primera vez que iba a probarlo y van dos veces que envían el producto y han retirado dinero de mi cuenta. Les envié dos emails y no contestan, llamé y sale la grabadora...por esa razón es mi calificación. Su servicio es decepcionante y espero que no vuelvan a enviar nada más y mucho menos retiren dinero de mi cuenta. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMaritza - ¡Gracias por comunicarte! Hay muchas opciones para ti con eSalon. Si decide realizar un pedido a través de una oferta promocional de eSalon, también verá información sobre nuestro servicio recurrente durante el proceso de pago. También puede elegir opciones de envío único si lo desea. La ventaja de nuestro plan de color de cabello es que recibe un 20% de descuento en cada pedido. Nos hemos puesto en contacto con usted por correo electrónico para analizar más a fondo este asunto y ver qué podemos hacer para solucionar esta situación. Esté atento a su bandeja de entrada para obtener más detalles. |
Pas aiméLa couleur était trop foncé 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiNaima B. - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation ! |
DisappointedNice try but I’m just not getting the rich red I want. Your mix is more brown with reddish tones. Plus, the mix smelled too strongly of ammonia and left my hair a little dry. The shampoo and conditioner were nice but skimpy. I have lush, tight curls and super absorbent hair. So, so long. I appreciated the effort. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiNaima - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
UnsatisfiedGray coverage did not last longer than drugstore brands. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMary - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Colour too dark.This colour is way to dark and just looks brown. Covers grey though. I just put on today and very disappointed. Is too dark for my skin tone and no copper/red colour shows. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiGiselle M. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Volkommen enttäuscht 🥺Ich habe eine wunderschöne Farbe ausgesucht aber meine Haare sind beim Ansatz braun und die Länge einfach rot-rot geworden... weit weg von der schönen Farbe, die ich mir gewünscht habe. Ich hätte mehr erwartet. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiEvelin W. - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Color not thereI still am not getting the color I want . The color is still too light .. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiJoan - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not the right colorThe color looks nothing like my previous hair color or like the color on the website. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiJessica - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |