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Color Set
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67 649 recensioni dei clienti verificate |
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Washes outI’ve noticed every time I wash my hair the color washes out. Nor permanent 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiDebbie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
No sirveEl producto no funciona. Me lo aplique según las indicaciones y para nada me quedo el cabello del color se supone quedaría además de que no cubrió mis canas 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMaria - ¡Gracias por comunicarse con nosotros aquí en eSalon! Lamentamos mucho saber que nuestro color no cumplió con sus expectativas. Nuestra Garantía de Felicidad del Color es algo que nos tomamos muy en serio. Queremos trabajar contigo para encontrar una solución y que tu cabello luzca lo mejor posible. Por favor, manténgase atento a un correo electrónico nuestro en breve. ¡Nos comunicaremos contigo para solucionar este problema! |
It was not the color that I requestedThe instruction was not for the people who do not know how to color their hair. The color was not the one that I expected. The top of my hair was like carrot and the rest of my hair did not get any color during the time that was in instruction. It was %100 Guarantee but I do not know how because even more color can not be a good way for me because I do not like the color that made for me. It was something else, not my request. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiSara - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Quedo muy oscuroLo había pedido un tono más claro que le primero, y me han quedado las raíces mucho más oscuras (castaño oscuro) tal y como es mi pelo, solo me ha cubierto las canas. No sé si es posible pedir un reembolso y darme de baja, no sé ahora cómo aclararme las raíces sin estropearme el pelo. Un saludo Patricia 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHola, Patricia: Gracias por escribirnos. Sentimos que el color haya resultado más oscuro de lo que esperabas. Nos encantará poder revisar tu fórmula para darte una solución. Revisa tus emails, te acabamos de escribir. |
Hair falling out!!The very first time I used this I had 2 chunks of my hair to fall out. I don't know what happened but I don't think I will be using it anymore. That scared me enough. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiReba - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Utter disappointmentI filled out the colour questionnaire and sent in my photo - selecting a medium blonde colour for my medium/light brown./auburn hair. I was so excited, I have been wanting to update my colour for a while now and go lighter for summer. I ordered with a special offer of 2 packs of colour for 10 euros and thought I was #WINNING. However, you can imagine my disappointment that the product took almost 2 weeks to arrive, then when I used the first bottle, making sure I followed all the instructions, washed it out and dryed my hair, there was ZERO change. I tried the second bottle, again following all instructions only to come with the same result, No change in my hair colour. I still have medium/light brown./auburn hair. I remember reading while I was doing the questionnaire and sending in my photo that if the colourist thought there would be an issue with the chosen shade, they would get in touch, nobody did so I was expecting to get my lovely medium blonde hair. What a shame, I really wanted to like this product and even signed up for the colour plan. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiAnnabelle M. Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. However, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
No canas y se cae el colorNo me gusta nada, en dos lavados y se ha caído mucho el color. Las canas han salido en una semana. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHola, Carmen: Sentimos que la cobertura de canas no haya sido como esperabas. Esto tiene fácil solución. Uno de nuestros coloristas revisará tu fórmula y te enviaremos un email con todo tipo de detalles. Por favor revisa tu bandeja de correos. |
Left hair feeling softSent me 2 packages for my long hair which was great but took my sister 2 hours too apply so I recommend dying sections at a time because it's only supposed to stay on the hair for like 15-30 minutes!! Oops 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiEmily - We’re truly sorry that the application process did not go as expected. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Too badIs like a black color...no mahogany 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiSaidah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
No pinta mis canasNo pinta mis canas 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiSandra - Nos entristece saber que tu color no cumplió con tus expectativas. Nuestra garantía de satisfacción con tu color es algo que tomamos seriamente. Te enviaremos un correo electrónico para ayudarte con esta situación. No te preocupes, haremos lo posible porque estés contenta. |