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Color Set
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67 649 recensioni dei clienti verificate |
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Good color but damagingThis has been damaging my hair worse than bleach did. The color is at least almost spot on to what I want. The fact that I have to continue using moisturizing stuff after I was it out really hurts. I need to cancel this. I’m over it. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiNichole - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We hope to continue helping you find hair perfection! |
I am very upsetIt was suposed to be red and it turned my hair brown! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri esperti[email protected] - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
DéçueJe me retrouve avec des cheveux complètement oranges je suis très déçue par rapport aux autres commandes, de plus ça n’a pas bien couvert les cheveux blancs je désire résilier l’abonnement 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiélisabeth R. - Nous sommes vraiment désolés que le résultat de votre coloration vous a déçu. Notre garantie Coloration heureuse eSalon est primordiale pour nous ! Nous allons vous contacter afin de remédier à cette situation. Veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes. Merci encore pour votre commentaire. |
Me quedo totalmente negro ayuda!Estoy muy insatisfecha con el color que me enviaron me quedo completamente negro y no cubrió mis canas de verdad creí que su producto funcionaría 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiRuth - ¡Gracias por comunicarte! Lamentamos saber que su fórmula de color salió más oscura de lo que esperaba. ¡Garantía de felicidad de color al rescate! Un experto en color se comunicará por correo electrónico en breve para trabajar con usted para encontrar una solución y acercarlo un paso más a alcanzar sus sueños de cabello perfecto. |
Very strong smellThe smell makes may head ache. It's different from the Madison Reed, where the smell is not so overwhelming. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiLiz - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Completely wrong colourI wanted an orangey-copper colour, and it came out cherry red/mahogany. It's a completely different colour and shade than what I wanted. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiCatherine L. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Good in a pinch, not for regular useI could not make it to the salon because of my busy schedule, so I used this like I did during quarantine. It's good in a bind for a quick fix but not for all the time use if you have stubborn grey. It takes so long (I have a lot of hair) and honestly the grey coverage is not great. My grey is very stubborn around my face and it was barely covered. Only lasted probably one or two washes. I'm glad this is available in a pinch, but my hair needs the salon. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiAnne Marie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
I did not achieve the colour I had hoped for,Sorry again I did not achieve the colour I had hoped for, still very flat tone, I even purchased Purple rinse, and STILL not even the slightest hint of purple was noticed, hair feels lovely, But think the colour I want can only be achieved in a salon .... 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiWendy C. - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can help you with! |
Website ordering and updating my piYour website is so antiquated. Pop ups are horrific. PLEASE create an APP that works better than the website without pop ups and interference with The Chat bubble in my face. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiKat - We’re truly sorry that you had some difficulty with our site. We take our clients' feedback to heart and continue to improve our site and products each and every day. We hope to continue helping you find hair perfection! |
Not happyStill doesn't cover gray, Not happy with product. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiAnnie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |