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67 649 recensioni dei clienti verificate |
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I asked for a warm brown and sent pictures!I was sent medium brown :(. No red or anything else added. Just medium brown. I’m so disappointed. I sent pictures and my current formula and neither were taken into account. I just wasted my money! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiAimee - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Worst than any off brand dyeShitty stuff burned my mother's scalp and hair kept falling out. My mother panicked this stuff was going to make all of her hair fall out. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiDarlene - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
No va nada con mi colorNo quiero recibir más pedidos. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHola, Mari Carmen: Sentimos no haber acertado con el color. Nos gustaría poder revisar tu caso en detalle para poder ofrecerte una solución. Te hemos enviado un email para poder ayudarte. |
Never received productNever received Product I got product from you one time you have charge me three times you keep telling me you’re sending out other replacements and I don’t get them instead the color that you made for me was entirely too dark and I haven’t received anything else this is crazy 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHeather - Thank you for your feedback. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
NIGHTMARE! (ZERO stars)I had blonde hair. I wanted to lighten my hair a bit, especially my roots, and cover a few grays. I submitted pictures and explanation of my goals. I ordered neutral light blonde color.... which turned my roots bright carrot ORANGE!!! when I called I was told that there was a mistake in the formulation and the colorist had mistakenly added too little toner. I was told that they could fix it however with a follow up color kit. a week later this arrived and I did it... now my hair is much, much WORSE. I ordered light blonde color (1-2 shades lighter than my blonde hair) but now have DARK red roots, DARK grayish brown long hair with BLUE streaks!!!!! I was told that they would send me other products to try to help this disaster which is great, except they keep CHARGING MY CREDIT CARD without my authorization!!!!!!!! and my original order has not been refunded. This is company is wildly incompetent and criminal!! Do NOT give them your credit card. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMegan - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Still GreyIt didn't cover greys. Despite leaving it in for longer and using more product than I normally would, the results were inferior to an off the shelf root touch up product at a fraction of the price. So it's not for me. Thanks 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiAnita O. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the grey coverage. Based on Here at eSalon we are always looking to improve our service and products, and truly value everything our clients say. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us! |
Costom colourGave good coverage and a nice finish but wasn't the colour I requested (chocolate brown with caramel tones) it was more like black/brown 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMacy L. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected, however we are pleased to know that you are satisfied with the grey coverage. Our Customer satisfaction is something we take seriously. We want to work with you to find a resolution and make sure you have a hassle-free service with us. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
I hate red hairYour color does not completely cover the color on my hair and it turns the roots red. Please discontinue my subscription. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiKathryn - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Did not like my color. Waiting to hear back from my colorist :(I'm hoping for a different color and have a better experience. Trying to be patient as I wait to hear back from my colorist on what to do. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiValorie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not happy with the colorColor too dark. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiJjan - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |