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Color Set
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67 649 recensioni dei clienti verificate |
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GreysI don’t think the dye works good 3 days after I dye my hair my white hair show again 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiJoayn - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Super couleurSuper couleur toutefois pas assez de coloration pour couvrir les racines. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiSandra L. - Merci pour votre commentaire ! Nous sommes ravis que votre coloration vous plaise tant. Aussi, concernant la quantité de produit, nous vous confirmons que votre coloriste vous a contacté par email afin de vous renseigner pour votre prochaine commande. Vous trouverez toutes les informations nécessaires dans l'email envoyé. Encore merci ! |
color changehad color lightned a bit but seems not to be holding color now as well even have area on bottom with no color followed new instructions 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiShirley - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
0 starsMy hair is now darker than before while attempting to go brown to blonde. Should have know by brown on my face extremely disappointed 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiCheryl - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not the color I expectedI was looking for more of a violet/plum and was messaged that I was getting just that. I could not see any other color in my hair, just a dark brown. Oh well. I tried. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiKaren - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Wasn't the color I expected.Made my hair black not purple that I wanted. Sent me another one but it still wasn't what I wanted. I'm ordering another tho. Back to my original color. I'll Let you know what happens. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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AccountPlease cancel 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiDawn T. - Vielen Dank für Ihr Feedback. Wir bei eSalon sind stets bemüht, die bestmöglichen Produkte für unsere Kunden zu entwickeln. Wir freuen uns über Ihr Feedback und sind dankbar über jede Rückmeldung. Wir haben Ihnen bereits eine E-Mail zukommen lassen, um diese Angelegenheit weiter zu besprechen und herauszufinden, wie wir die Situation klären können. Bitte behalten Sie Ihren Posteingang im Auge. |
RootsWas really careful putting it on but root's are coming through after 2weeks 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiCarole H.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Minimum grey coverage. And patchyMinimum grey coverage. Patchy. I asked for a colour every 4 weeks. First order I paid £9 for, I received a roots and a length bottles so 2 bottles of colour formula. Having asked for it every 4 weeks I expected the same. Second order was £25.99 I received 1 bottle of length refresher. So what about my grey roots this month I’m suppose to just leave them?? Truely not worth it for a bottle with your name on the front 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiDaniela T. - Thank you for reaching out! We’re so sorry to hear that you were not satisfied with the grey coverage of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! Also, I would like to inform you that there are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Color did not stay in hairThe color for my second fill did not even stay in my hair. After one wash my roots are almost basically bare and the rest is spotting. Not very happy. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiTrisha - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |