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67 649 recensioni dei clienti verificate |
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It didn’t work...I did everything the instruction said, but after everything was done, my grey roots were still grey! Don’t know what happened, it didn’t work this time. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiLing - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
No cubre las canas y no es el color que pedíAdemás de no cubrir las canas el color es un marrón cobre, rojizo todo lo que no quería que fuera 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHola, Laura: Sentimos que el color no haya cubierto tus canas y haya resultado diferente a lo que esperabas. Estamos felices de poder ayudarte, por favor revisa tus emails. Te acabamos de escribir. |
So red!The color I received was so red it was brick red. I have dark brown and went with my original color. I was asked if I like red hue in which I do where it’s slight. Adding the developer and watching it turn red freaked me out but I thought well this is a different company. So I went ahead and tried it out and my goodness my hair turned super red. I hate leaving bad reviews but this was just way out there in color that I was not expecting. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMiyako - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Muy oscuro el tonoPor que el valor del producto es el doble con relación al primero 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiGloria- Nos entristece saber que tu color no cumplió con tus expectativas. Nuestra garantía de satisfacción con tu color es algo que tomamos seriamente. Te enviaremos un correo electrónico para ayudarte con esta situación. No te preocupes, haremos lo posible porque estés contenta. |
Not the colour i wanted and bad customer supportI wanted to turn my highlighted hair back to my natural dark blonde and as such selected dark blonde from the hair colour palette. The colourist called me and suggested that she added some copper and gold to the colour to make me a strawberry blonde, I told her in no way did I want to be that colour as I have natural red hints in my hair and didn't want to bring them out. So she agreed and suggested to just add some gold to not make the colour too ashy. The colour looks terrible, i'm now a copper/blonde and just happy that it's lockdown and don't have to see anyone. I would not suggest using esalon over a highstreet purchased colour or even better go to a hairdresser. What has made it even worse is that i tried to complain through the online chat which directed me to send and email, and i did this 9 days ago and no one has got back to me. There is no contact information on the site and it feels like they just don't care once they have your money and sent your colour out. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiKay B.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. However, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Colour communicationI wanted highlights and received a root colour , in explanation I was told that they thought I wanted to get rid of my highlights . My hair now is darker than before . I am disappointed . 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMoira C. - We appreciate your feedback here at eSalon! We really apologize for the confusion with our color application. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
DisappointedThis was the first time I adjusted my color and went from medium brown to "light brown". Although I am happy with the color, it didn't seem to cover my grey hair even though I left it on the same amount of time. I will have to now order my next color sooner as to try to get more coverage. Any suggestions? 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiLisa - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Not as good as expected...The service to get my colour organised and sent out to me was fantastic and all done much faster than I expected. However, one of my concerns was stubborn greys that weren't being covered by the supermarket brands. The colour match was great, but sadly, despite following the application instructions, most of my stubborn greys still remain. It is also a very messy and fiddly experience (that I may have gotten better with practice over time) - having applied home hair colours for years, I struggled to apply it in the way suggested, and the final colour rinse step absolutely covered my bathroom in the colour (I am still finding it to clear up today). Overall, not a bad product at all, but for the price vs the result, I shall stick to the supermarket brands. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiGemma R. - Thank you for your feedback! We’re so sorry to hear that you were not satisfied with the grey coverage of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Blasse Farbe , stinkt unerträglich beim mischenLeider ist die Farbe nicht zu meiner Zufriedenheit ausgefallen, sie ist eher ein Kupferstich, Eigentlich wollte ich einen Roten Ton Ich habe mir die Haare ganz genau nach derAnweisung von einer Friseurin machen lassen damit nichts falsch gemacht wird , leider hat der Ansatz nicht so gezogen und ist deshalb auch noch blasser als der Rest der Haare, leider, schade! Mich haut dieser Farbton nicht vom Hocker, habe mir etwas besseres vorgestellt und werde demzufolge lieber wieder meine Alten Haarfarben benutzen, War leider eine große Enttäuschung, da mir die Farbe auch nicht so gut steht aber vielleicht liegt das auch im Auge 👁 des Betrachters 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiTatjana H.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
I no longer want to be part of eSalon. It is too expensive for me.Please cancel any further orders, I will not accept them. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiJoseph - We’re truly sorry that our color did not meet your expectations for the cost. We take our clients' feedback to heart and continue to improve our products each and every day. Keep an eye on your inbox for more details. |