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Color Set
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67 649 recensioni dei clienti verificate |
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Not worth the moneyAbsolutely gutted with this. I picked a medium ash brown colour to match my natural roots and get rid of the natural copper then runs through the ends of my hair, but all this dye did was make my roots turn more copper. I followed the instructions word for word yet I’m left feeling robbed of £20 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiBeth R. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
HolaHola me pinte mi pelo y tengo canas kise cubrirmelas y nomas seme pusieron cafe nose si tengo q pedir un color más oscuro pero no kiero mi pelo muy oscuro q puedo aser .? 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiAzucena- Lamentamos saber que se sintió decepcionado por la cobertura de canas de su reciente aplicación de color. Sus resultados son importantes para nosotros y nos tomamos en serio nuestra Garantía de felicidad del color. Esté atento a un correo electrónico de nuestros especialistas en color para resolver este problema de inmediato. Realmente apreciamos sus comentarios y la oportunidad de que lo hagamos bien. |
Hot rootsI followed the instructions of roots plus emulsion and I got roots 2 shades lighter than my hair 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiJessica- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
TerribleMy hair turned bright red instead of dark blonde. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiTerri - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
The color set is fineIt's not the color that I'm unhappy with, it's the carrier, USPS, you use for shipping. It has been taking almost 3 weeks from the time it is shipped to get to me. I realize that they have been overwhelmed with deliveries but other carriers are much more efficient. I'm suggesting you change carriers. UPS would probably be better, or Fedex. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiNew Maa - We’re truly sorry that our shipping method did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
colorRecientemente envié un mensaje y me dispuse a cancelar debido a que mi color recibido estaba muy oscuro me ofrecieron un pedido gratis con un color más claro pero he recibido un color más claro solamente para las raíces, no entiendo 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiVirginia- Gracias por sus comentarios sobre su color. ¡Aquí en eSalon, siempre nos esforzamos por mejorar y asegurarnos de que todos y cada uno de los clientes estén 100% satisfechos con su color! Lamentamos mucho saber que no hemos acertado con su color. Nuestros expertos en color le ha enviado un correo electrónico para resolverlo. ¡Agradecemos que se haya comunicado! |
TOO DARK!As i have said in many reviews- so annoyed 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiElizabeth - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Changed Color - didn't explain the colorThe customer service was terrible as she tried to say since I asked for the color change, basically be happy with what they picked out. HOW ABOUT 'NO'! Then the way she spoke to me.....oh HELL NO!!!!! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiDanelle- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. Upon reviewing your profile, we see that you have already worked with one of our Color Experts. Please let us know if there is anything else we can do to help! |
Great customer service but not happy with productI follow all of the directions perfectly and I still do not have full grey coverage. Then after 2 weeks my hair looks brassy and orangish. I have the tint rinse shampoo and use color safe shampoo and conditioner. I may cancel and try another service 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiJessica- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
No lift whatsoeverI actually changed the color so that it would be lighter, however there was no lift and within 2 weeks the color washed out out of the grey, and the full 2” grey roots came back. I don’t have a lot of grey, but certain spots have a few strands that you can see when parted a certain way etc..this was my last attempt here. While I do love the shine and the detailed packaging, hair color—must in fact— color. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiAnn- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |