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67 649 recensioni dei clienti verificate |
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To dark and flatI was given a color called soft black. I did not like it. Its flat and faded. It was neither cool nor warm. I did not like how the stylist spoke to me while I was trying to explain what I wanted. She was short with me and couldn't see past a straight black color instead a a deep rich dark chocolate. Normal It wouldn't be a big deal but without a haircut, color is all I got. I would like to look at swatches before I try again. Also I was in the hospital sick.. that is why I did not share my concerns earlier! I will try one more time and this time pick from what I can see . not just from some young lady being short with me. She didn't even ask if I was going for warm or cool?! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiJamie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Too redRequested no red tint and wanted cooler tones. Very reddish though. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMelanie S. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
horrible colorIt turned my hair greenish brown. One of my worst coloring experiences ever. I tried contacting the colorist but never received a response. I tried to adjust the color online and was unable to do so. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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not happyThe past two times I have NOT gotten the results I want as I did with the first two times. The root color is BLOND more than auburn. Then the ends refresher is a huge contrast and is not blending all over. In other words the results look artificial. PLEASE LESS BLOND ! following was original request" am wanting a tad closer to auburn as that is my natural color. I do not want as dark of auburn but I do not want so much blond either." 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiLeanne - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
I hated it, it ruined my existing color.First of all it wasn't enough to even cover half of my hair and secondly i asked to get the red out of my hair (I EVEN SENT PICTURES) or tone down the red brassines and NOW IT LOOKS MORED RED. So if I sent pictures they should have a better idea of what they are doing.I wanted to tone down the brassines in my balaged hair. its not even close to dark blonde my hair is basically a mousy brown. I was so mad!. Not worth the money I paid. 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiRenee- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
CANCELi CANCELLED THIS MONTHS AGO STOP SENDING ME PRODUCT 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiAnne- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn’t cover graysKind of upset this didn’t work as described. The color had no red in it like I wanted and it didn’t penetrate all the grays I have. The smell was very strong and to be honest I feel like I get much better coverage from box color at the store. At least those covered the greys. I put in a request for a different color and just reviewed it. I asked for a lot of red and the new color won’t be what I want. I feel like I wasted my money. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiTiffany- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist thoroughly reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Didn’t go wellI loved my first color. I wanted just a tiny bit less copper, maybe I asked for the wrong thing, but this color was way too dark and dried my hair out. The first time I colored my hair it made my hair softer, its a great product I just didn’t like this round. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Stubborn graysThe hair color does not covers grays that well. The grays were a much lighter shade than the rest of my hair and it faded in about 1-2 weeks. However my hair feels soft after coloring it so I don’t think it’s ruining my hair like drug store hair color 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiAnjana- We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
ColorNo cubren las canas como me gustaría 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiAngela- Lamentamos saber que el color de su cabello no cubre las canas como se esperaba. Su pedido está totalmente respaldado por nuestra Garantía de felicidad del color, y nuestros coloristas están trabajando en ajustar su fórmula mientras hablamos. ¡Su fórmula actualizada y nuevas instrucciones se enviarán con su próximo pedido! Háganos saber si hay algo más que podamos hacer para ayudarle. |