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Color Set
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67 642 recensioni dei clienti verificate |
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Too darkI asked for the formulation to have more red undertones and now my hair looks brown/black with light brown undertones. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHerrera - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
coloration des racines légèrement trop foncéesje désire un ton plus clair. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiChantal R. - Merci d'avoir partagé votre expérience. Notre garantie Coloration heureuse eSalon est primordiale pour nous. Nous travaillerons avec vous pour atteindre vos objectifs couleur. Veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes. |
ColorMy hair hair color turns my hair brown after a few days, which my color should be black with blue tint. I really like their shampoo and conditioner tho. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiLinda - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Get Demi-permanent so you can adjustMy original color is medium to light auburn. Did the whole set up, even sent pictures in natural light to show. When my color came I was so excited and it came in light-brown/red. Thank god I got a Demi-permanent color so it’ll wash out because it is soooo dark. The darkest auburn ever! Very disappointed. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiAmber - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Too lightToo light. Still have the one coloring kit. Two were sent. Just too light. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiRachael - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
CancelarQuiero cancelar.mi pedido el tinte me da alergia y me doy caspa 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMaribel- Lamentamos mucho saber que experimentó una reacción alérgica que podría haber sido causada por nuestro color de cabello. En casos raros, uno puede desarrollar sensibilidad al color del cabello con el tiempo. Nos hemos comunicado con usted por correo electrónico para brindarle más detalles sobre los próximos pasos y cómo podemos ayudarlo a resolverlo. En el futuro, recomendamos realizar una prueba de alergia cutánea 48 horas antes de cada aplicación de color. Las instrucciones para la prueba de alergia cutánea se incluyen en nuestra guía de uso y seguridad del producto con cada pedido de color de cabello. En nombre de la familia eSalon, le deseamos una rápida recuperación. |
Did not change my hair color at allI requested a custom color that would lighten my hair and the formula I got did not change my color at all. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiBrooke - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not at all what was requested and sentI recently went to a salon and paid $200 +to remove black from my hair. Wanting to even out the color and after all the questions light brown is what was sent. Well I am pretty much back to black, came out extremely dark. So disappointed 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiJennifer - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not ImpressedThe color was much lighter than portrayed on the site. Also, I followed the instructions exactly, and have a lot of experience with coloring my own hair, and even still, my grey did not cover. I even left it on a bit longer for good measure. Now I have to buy the drug store stuff to touch up my touch up. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiElizabeth - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
It faded at the root part after 2 washesThis is the second time I’m having the same issue. I loved the first one, but the last 2 times it faded so fast... 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiJona- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |