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Color Set
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67 642 recensioni dei clienti verificate |
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Custom color setOder too strong. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiAna- Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
It didn’t cover up my gray hairIt made my hair on top orange instead of dark brown 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMaria- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
To darkI wanted a more red in my colour,although the product is fine. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiAnn I. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
NooooooooooDidn’t work at all. Just dyed my roots. Chemical smell made my eyes water. Waste of money. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiSkyler- Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Great color, poor grey coverageI loved the color and thought it was spot on. Unfortunately, even though I left it on for a while, it really missed a ton of grays. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiSarah- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Darker than what I wantedMy hair is a medium brown and the color wasn’t covering my grey so the color specialist reformulated my color and now my hair or dark brown. It covered my grey but now my hair is darker then I wanted. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiDaniela- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
petit soucis de livraisonColis bien recu mais une fois ouvert j'ai vu que le flacon de developer etait eventré ,comme s'il avait eu un grand coup de cutter bon il reste assez de produit je pense pour pouvoir l'utiliser . CV'est la seule fois que j'ai un soucis depusi que je commande sinon c'est toujours nickel 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiAudrey Laure - Merci d’avoir pris le temps de partager votre expérience. Nous sommes désolés pour tout inconvénient que cette situation a occasionné. Veuillez vérifier vos emails, nous vous contacterons pour remédier à la situation. |
Did not lastI was excited to do my hair at home and avoid the time at the salon. The color looked good, I was happy with the color choice. Unfortunately after the very first wash, the color came out only to reveal the gray. It was more like a temporary color treatment. Very disappointed...therefore this product is not for me. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiPatricia- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
No me gustoSe me hizo muy limitado el producto no alcanzó para la cantidad de cabello que tengo 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHola, Susana: Gracias por escribirnos. Sentimos que el producto no te haya llegado para teñir todo el cabello. Revisaremos lo ocurrido y te escribiremos un email con la solución. Por favor, revisa tu correo. |
Doesn’t workI didn’t get the result after following every single detail provided on the instruction. As i was trying to cancel, it offered to send a new formula to get the result. However, Sabrina asked to wait until I pay for next order and use the shapoo to fade the color. What is the point? 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiKristin- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |