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Color Set
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67 642 recensioni dei clienti verificate |
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Still not red enoughI was born a strawberry blonde...but as I get older I get blonder. I am 62 with very little gray but I am turning very blonde. I just used my shipment from you and I am just a lite tinge of red.so this still is not red enough for me..still too blonde. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiKathy- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
All wrongWhat was supposed to be dark blonde ash turned out super redish/brassy and dark brown. I am very unhappy with the results. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMary- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
UnhappyNot the color I am going for still not helping me get the red tone out. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiAnita- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Farbeton falschBestellt war der Farbton mittelblond (gold). Schon beim Anmixen war der Ton zu dunkel. Mittelblond wäre schön gewesen, jetzt sind die Haare rötlich. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiBirgit S. - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Wrong colorI was trying to lighten my hair and this just darkened it. I am trying to go blonde. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiChristina- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Hair colorNot enough red 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiNancy- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Gray coverageDid not color as well as entire head 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiRosa- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
I wanted medium brown for my rootsSo could you please send me medium Brown for my roots 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiElodia- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Nice color, but less that two weeks and the grey is back, not just regrowth.Nice color, I would adjust it for a bit lighter strawberry blonde for me, it is a bit too dark, completely understandable, as this was our first color. My biggest issue is that the grey did not stay covered, two weeks and grey showing through, not just regrowth either. Maybe it is because I swim? Like I said pretty blonde color. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiDana- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Followed directions to a t. Came out awful.First off, I have experience previously in hair color. I used to color my hair frequently with professional and box dye. I’m good at it and despite it being about three years since my last application of color, you don’t forget those skills. My color was supposed to be a pearl ash blonde. It came out bright orange and gave me hot roots despite barely being 1 level higher for lift. I was anxious about using just a 20 vol to lift anything but I followed everything exactly. I have emailed them and am hoping they can provide some sort of fix for this. It’s currently strawberry blonde which does not suit my skin tone at ALL and makes me look super red and yuck. I will update my review if they can somehow fix this mess. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiSara - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |