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Color Set
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67 642 recensioni dei clienti verificate |
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color setCouleur trop foncé à mon goût 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiCaroline S. - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation. |
Too darkThe color is very dark still. I can’t see any highlights at all. The next order must be lighter. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiFrank - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
No 2nd pair of glovesIn my last order there was only one set of gloves. How in the world would you think one pair of gloves is sufficient? After they are covered in dye then I have to carefully try and remove them so I can put on the same dye covered pair for the shower. Now they are covered in dye and my shower curtain and everything I touch getting into the shower is also covered in dye. For the price, why cheap out on the second pair of gloves?? 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiChrisanne - We’re truly sorry that our color kit did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Love colorI did love the color but within two days my roots were completely cleared of any color at all at least a good half an inch 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiChariss - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring! |
Change colorIt’s a little to brown would like a little mor copper 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiColleen - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
UndecidedI like the color... but it leaves my hair very dry & damaged looking! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiKristy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color ratingColor doesn't stay in. Washed out as if I never had it done. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiKelli - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
CouleurJe ne veux plus recevoir vos couleurs 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiElisabeth D. - Merci pour votre commentaire. En examinant votre profil eSalon, nous constatons que vous avez déjà contacté nos équipes. Dites-nous si nous pouvons faire autre chose pour vous. |
Color is not what I ordered.Very DISAPPOINTED in how my hair turned out, NOTHING like the ordered color at all, my hair is now twice as dark as it was before. As a first time customer I trusted your company even posting my before and after pictures which I can tell that your stylist didn’t understand my hair at all and now I’m stuck with this very dark color which is very very Disappointing! I will not be a future customer. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiTracy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
DisappointedI really wanted to love your product, but my first order made my hair to dark and brassy instead of getting the brown ash tones so I adjusted my color, going with the colorists recommendation and now my hair is even darker and such strong reds and brassiness that I just want to cry! It's going to take a whole lot of fixing to try and tone this huge mistake down! Again, I wish I could have loved your product and become a regular customer! Sadly, I don't recommend brown shades and maybe it's just me, but I'm completely disappointed!! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiSandra - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |