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67 642 recensioni dei clienti verificate |
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HaircolorDecided to quit coloring. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiAngela- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
too messynot for me 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMarika- We’re truly sorry that the application process was too messy for you. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Grays and conditionI did not get good grey coverage, even when we reformulated to a darker color! Also the process made my hair very dry! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiGail- We are sorry to hear that you were disappointed by the gray coverage and texture of your recent color application. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Brow vs RedYa'll don't read well. I told you I did not want mahogany so what did you send mahogany. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiO. Ann F- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Farbe hält nicht so lange wie gewöhnliche FarbeIch hätte mehr erwartet. Direkt abbestellt, für das Ergebnis ist es mir zu teuer. Ich kaufe lieber wieder “normale” Farbe. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiAnja B. - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
It wasn't what I was hoping forIt was ok just still a little to dark. I was hoping for something more along the lines of a rose gold color. My hair lightens naturally in the the summer that is why I wanted a lighter color mix. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiChristine- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Cambio el colorEl color se aclaró mucho con la primera lavada es como si el tinte no se quedara en el cabello. Esto no me ha pasado con mis productos anteriores. Además el cabello se me ve reseco desde que uso este producto 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiAlexandra- Lamentamos saber que el color de su cabello se desvaneció más rápido de lo que esperaba. Todos los pedidos de eSalon están respaldados por nuestra Garantía de Felicidad de Color, y nos encantaría seguir trabajando con usted para obtener los resultados deseados. Mantenga los ojos bien abiertos para recibir un correo electrónico de eSalon con sus próximos pasos. Valoramos sus comentarios, y realmente apreciamos esta oportunidad de obtener su color justo. |
TinteMis canas siguieron ai seles quito el color muy pronto 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiCelia- Lamentamos que su color de cabello no cubra los grises como se esperaba. Su pedido está totalmente respaldado por nuestra Garantía de Felicidad de Color, y nuestros coloristas están trabajando para ajustar su fórmula mientras hablamos. ¡Su fórmula actualizada y nuevas instrucciones se enviarán con su próximo pedido! ¡Háganos saber si hay algo más que podamos hacer para ayudar! |
VllirDidnt like color at all. It was not what the hype it was given. Don't want to keep trying color change. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiJudith- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
DullI just colored my hair and I could cry. Its terrible. I requested dark coppery blond. I wound up with a med-light ash brown. I see no copper and just a little gold. More green than gold though. My hair looks dull and dry. I followed all the directions. I've even added leave in conditioner to try to get some shine. It's seriously awful. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiDevon- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |