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67 642 recensioni dei clienti verificate |
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No me tapo las canasNo me gusto porque no me tapa las canas 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHola, Rafaela: Gracias por escribirnos. Sentimos que tu color no haya cubierto las canas como esperabas. Estaremos encantados de revisar la fórmula de tu color y realizar los ajuste correspondientes. Te acabamos de enviar otro email. |
disappointedI have colored my hair twice, used product 2 months, followed the directions. The color was not covering and what little did, didn't last long. When I tried to cancel my subscription there is no, apparent way to do this. I feel like I am being held, hostage. Help! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMarti - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Why does eSalon want me to be a redhead when I really, really don't want to be??My primary goal has been to tone down the red tone. I requested ashy. The eSalon color still is way too red. My roots, which are naturally about 70% cool brown and 30% gray, keep coming out a deep bronze. NOT thrilled. The developer shifted down from a 20V to a 15V (thank you). But this time it seemed to smell so strong that my eyes watered the entire time and I could barely see where I was applying the color. Could we try going down to a 10V developer, or something still milder? Thanks for listening. I plan to try one more eSalon order and then, if still too red, I will go back to my salon. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiJennifer - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
not as light as I likeand your sending my order too fast I only died my hair July 3rd why are you sending it to me already I will have to cancel 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiRenee - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Copper ColorColor: instead of ash blond the color outcome was copper/ orange. Coverage: although I had the color applied very carefully by a friend who is a hairdresser, the coverage is sub par. Many grey hairs not covered. Color did not last 4 washes. After 3-4 washes the color was all faded. I’d be happy to add a photo for demonstration before and after 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiCristina - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
BadI asked for a deeper red..nope..nope.. nope 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiJan - Thank you for your feedback. Your comment was received by your colorist! Your comment will be reviewed prior to your order date, and they will adjust your formulation according to your request. If they have any questions, they will reach out to you. We'd like to remind you that you're currently signed up for our Plan with a frequency of 12 weeks). Your next order is set to bill and begin processing on AUG. 26, 2020. Thanks for choosing eSalon! Please let us know if we can assist you further. |
UnhappyHave yet to receive my first order or my resend. I'm very disappointed. As I said per my last email, please cancel my account & refund any money paid to esalon. Thank you CCuellar 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiCecilia - We´re very sorry to hear you have not received your order. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Dye darkened my hair instead of lightening itI ordered medium brown natural golden dye and got dark brown natural golden dye that somehow made my hair darker instead of lighter. Would not recommend and have had better experiences with storebought box dye. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMira Z. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Experiencia. El nuevo color que me enviaron me quedó muy oscuro y de igual manera las canas se notaron muy rápido , no sé qué es lo que está pasando porque yo seguí las instrucciones al pie de la letra 😟 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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DisappointedI was looking into lightening my hair so that I can have a little bit of fun with semi-permanent dyes whilst I’m working from home (I work in a traditional profession so haven’t had a chance to go unconventional for 8 years) I have specified that my main goal was to reach level 7 from level 5, specifically asking for dark ashy blonde. I only really ‘had’ this one chance as I had natural hair colour and did not want to bleach my hair which I why I decided to entrust someone more experienced and knowledgable to provide me with what I needed to achieve my goal. I have included a number of photos of my hair so that the colourist could make an informed decision when mixing my colour. There was a lot of ammonium in my colour, considerably more than any box hair dye I have ever come across (and I have dyed a lot of hair at Uni). The level 15 developer did hardly anything to my hair: my hair was ginger-ish when standing next to a strong artificial white light, whereas my ends appeared darker, if anything, in natural light. I was unhappy with the results which is why I have purchased a level 6 toner which was too light for my supposedly freshly coloured level 7 hair. The only visible result is the dryness of my hair. Definitely disappointed with the outcome and the fact that I now have to wait years for my hair to grow back if I don’t want to use bleach and cannot experiment with different vibrant colours during lock down. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMonika F. - We appreciate your feedback. We are sorry to hear we haven’t met your expectations, and would like the opportunity to set things right. We hope that you’ll take a moment to tell us how we can improve. Don't forget, your Color Happiness means the world to us. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |