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Color Set
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67 625 recensioni dei clienti verificate |
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Not strong enoughIt has been 3 days now since I colored my hair,I followed the instruction but I noticed that my gray hair did not get cover very well. I did not like it.over the counter hair dye works better than this.I am very disappointed. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMaria- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Kein Kundenservice und Farbe viel zu dunkel - enttäuschend!Obwohl ich ein Foto von mir hochgeladen hatte und genaue Angaben gemacht hatte, fiel die Farbe leider enttäuschend aus. Viel zu dunkel und fleckig, obwohl ich der Anleitung minutiös folgte und mir vorab auch noch die Videos dazu angesehen hatte. Was aber das Schlimmste ist: Ich rief am Tag, nachdem ich gefärbt hatte, bei eSalon an, es kam nur ein AB und bis heute erfolgte kein Rückruf. Auch auf meine Mail reagierte niemand. Leider ist der Punkt Kundenzufriedenheit wohl nur leeres Gerede. Ich kann von diesem Angebot nur abraten. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiKerstin F. - Vielen Dank für Ihr Feedback. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da. |
Not pleased !!It did not cover my gray and did nothing for the ends. Was so very disappointed!!! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiTheresa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Too much red and didn't cover grays?Well... too much red and didn't cover grays-- what was the point? 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMarcy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Ash Blonde ended up Strawberry blondeI wanted an ash blonde and it ended up being a strawberry blonde almost red and was very brassy I did have toner on hand as I know blonde colors tend to come out brassy and I do have slightly red undertones in my hair but I was very unhappy with how the color came out overall even after using the toner and getting rid of most of the brassiness I was left with a strawberry blonde/red color. I did attach a picture of the color I am trying to get (an ash blonde) in my color adjustments and hopefully they will be able to correct until then I guess I'm stuck with this red for a few weeks. 😞 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiBrittany - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color is not a matchHello, So the color that was made for me is unfortunately too golden , my roots didn't match my hair color at all... I think if I order it again, we will have to make an adjustment. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiKatherine - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Customer service fantastic. Color not so muchNeither is the website I've tried three different times to cancel and it seems to not have gone through! 💔 The ladies have adjusted my color twice and it still has not covered my gray I have dark brown hair with red /golden natural highlights and I now look like I have a light brown stripe on the top of my head with gray in it. I think I'm just going to order some dark brown from Sally's and I'm sure I can't do worse than this. 😩🙏🏼... I've sent three or four pictures I've spoke with two or three women who were wonderful. And yet the color is still not covered my gray. So right after I got the color this last time I tried to cancel my order so I thought just for giggles I'd take a look and it looks like you planning on sending me another order on the 12th Well please don't I don't want it It's not working. It's very very high-priced 💔💔for something that doesn't work for me at all. There is no satisfaction guaranteed which is a pity. I'm really tired of wearing a hats. Like I told the girls and customer service that were helping me with my color I left it on for. 50 minutes And it still didn't cover. The first time then the 2nd color was changed to a darker brown and 50 minutes again so never mind I do not want it. Too much money for nothing No thank you. I don't want to pay for just nice conversation. Thanks but no thanks. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiRose- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Nice colorColor is nice but it made my alot of my hair fall out after first time using 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiLaura - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
I asked for lighter colorI requested lighter color and you sent the EXACT SAME COLOR YOU PREVIOUSLY SENT!!! That is not customer service. I am done. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiAndrea - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not HappyDid not achieve the desired results. My hair looks almost identical to the way it looked prior to using this product. Not even close to the color I chose. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMiamiMom - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback! |