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Color Set
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67 625 recensioni dei clienti verificate |
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Didnt workFollowed the instructions and had zero change with my hair. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiTeri- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Turned out dark brown with a red tintMy hair turned out the opposite of what I requested. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiErin- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Darken my hair colorMy hair color was lighter and I wanted to get lighter hair and yes I could not go lighter but it got way way darker 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMariana- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I can't even submit the form to claim a return for order not received！I paid 170 dollars for products i never received. I only got samples！This is ridiculous. A total rip off! 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMayrenis - We're so sorry you did not receive your order! Upon reviewing your profile, we see that you have already reached out for assistance. Please let us know if there is anything else we can do to help! |
Confusing order process, unresponsive communication, no answer to questions...I struggled with the ordering process given I wanted to refresh my dark blonde highlights where roots were growing in dark brown. I wasn't sure whether I needed a highlight kit or a roots kit and how to order one versus the other. The ordering process only allowed me to select 2 shades lighter than my natural hair color. I reached out with my questions and received no reply. When I finally took the gamble and placed an order, it appeared as "roots only" color. I sent in my photo and detailed description of my goal, and again asked the question if this was the right solution for my purpose (renewing my light highlights into my dark roots). I have no grey. Again, I received no response. I did eventually receive a generic email from my "personal stylist" but no reply from my response to that either. Eventually my kit came in the mail and I applied it by the instructions... Easy enough to follow the directions, and the quality of the product seems good from a hair health perspective... but it completely did NOT accomplish my stated and restated goal. The color is slightly darker than my natural color at the roots, So I spent a lot of time & effort and some money to accomplish nothing... in fact I took a small step back in darkening the hair I wanted to lighten. At least I did not damage anything! In short, if I was a hair professional I might have ordered better and known what I needed... but isn't this the purpose of the product, to bring hair color to non professionals and guide them to getting what they need? I certainly put in the effort to ask questions to get it right... but I just heard crickets. 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiKay - We truly appreciate your feedback. We're truly sorry that our Hair Color did not provide the results that you expected. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
love the color but.....I love the color and happy with no chemical smell to the product however, I am unhappy that it didn't cover my greys and I had breakage to my hair around my face. 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMarina - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Terrible orange colourThis was not what I was expecting and I even sent a picture. It’s an orange brown instead of being light blonde. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiSally - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color was okI ordered the dark brown copper and I it does not stop bleeding out red pigmentation. I don't know if its the brand or the color, perhaps my hair does not take well to the copper color. I like the quality of the product, hair feels great, nice shine to it, but I hope to try a different color. I suggest give it a try and see how you like it, its worth a try! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiEvelyn - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring! |
Not worth itI really wanted to like this but I was sadly disappointed. Firstly I sent a photo and asked for assistance with the color. Instead they sent me the one I picked which too dark and harsh for my skin tone. It looks terrible. Secondly on the 2nd day after coloring I developed a reaction on my neck and behind my ears. Not esalons fault but I can't risk using the product again. Back to drug store boxes it seems 😞 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiWendy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback! |
Résiliation de cet abonnementC’est bien trop cher J’ai déjà demandé la résiliation 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiFatima - Merci d’avoir partagé votre avis avec nous. Nous comprenons parfaitement que nos prix peuvent paraître élevés; le meilleur moyen d’obtenir le meilleur prix est de souscrire à l’Abonnement Couleur, super flexible, qui vous permet de bénéficier de -20 % sur toutes les commandes. |