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Color Set
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67 625 recensioni dei clienti verificate |
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Still no productI understand that you are very busy. But this was ordered around April 23 there are lots of very busy companies yours is the only one that has taken so long for a product. When I go to track it I’m given no information at all. Very disappointed with your quality of service and delivery...I tried to send this message privately but the provided contact information wouldn’t allow me to submit. Adding further to my frustration and dissatisfaction 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiCyndy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Arrived damaged & unusable - no response to email request for replacementpackage arrived damaged on Sunday. Product had leaked. damaged order link on website not working. Sent email Monday; still no response. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiAlison - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
The color was good but I’m afraid to do the highlightsI would like to have a back up box of color just in case I screw up the highlights 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiKelly - We have reached out to you via email to see what we can do about heping you with this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with the products that will suit your needs. Keep an eye on your inbox for more details. |
No coverageMade my hair brittle sorry. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiLakeisha - We’re very sorry to hear that you were so disappointed with your Custom Color -- and we appreciate your candor. Our company is continuously looking for better ways to improve our service based on what clients, like you, tell us. Our main goal is to provide the best client experience, so please let us know if you have any additional thoughts or feedback. We do take it all to heart. |
Was not as light as I thought it would beI do love your product but I don't know this time around it did not come out I need a bright red and if that's not what I ordered the first time that it was my fault but I really would like a bright red 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMichelle - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help |
Leider starker RotstichDie Farbe geht bei mir ins rot-braune, obwohl ich explizit einen Rotstich vermeiden wollte. Jetzt warte ich seit Wochen auf eine Rückmeldung hierzu. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiViktoria H. - Vielen Dank für Ihr Feedback. Wir freuen uns, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da. |
Pedido retrasadoMi pedido no ha llegado esperando desde el 4 de mayo 😔 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiLesly - Realmente apreciamos sus comentarios. Al revisar su perfil, vemos que ya ha trabajado con uno de nuestros expertos en color para resolver su inquietud. ¡Háganos saber si hay algo más que podamos hacer para ayudar! |
MitigéBeau coffret, mais problème de couleur, entre le produit racine et le produit longueur 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiLinda - Nous vous remercions d'avoir pris le temps de partager votre retour. En examinant votre profil, nous constatons que votre vous nous avez déjà contactés pour vous assister davantage. Nous restons à votre disposition pour tout renseignement ! |
Did not cover graysI am very unhappy. The color did not cover the grays at my roots. And the color is not at all what I hoped for/ thought I had requested. I asked for something a little more red/golden. It is very brown. No one contacted me to discuss my color, as I was expecting based on what you claim you do. Not money well spent. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiLauren - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Erzwungene AboIch habe diese Coloration einmalig bestellt. Ergebnis : massiver Haarausfall, 0 % Grauabdeckung. Nun ein Abo zugestellt, welches nie von mir bestellt oder eingerichtet wurde. Auf Anfragen/Hinweise hierzu wird nicht geantwortet. Kein Rücksendeettiket dabei. Aber Rechnung! Für ein nicht bestelltes Produkt. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiNicole P. - Vielen Dank für Ihr Feedback. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da. |