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Color Set
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67 625 recensioni dei clienti verificate |
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Très déçuJe suis vraiment déçu du produit j’ai eu les racines rousses et le reste des longueurs châtain vraiment un gros problème. Pourtant j’ai l’habitude de me faire mes teintures d’autant plus que mon crâne est très irrité. J’ai du aller m’acheter une teinture en grande surface pour rattraper les dégâts . Je préfère arrêter l’abonnement. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMarie Line - Nous sommes sincèrement désolés que vous ne soyez pas satisfaite de votre coloration et que vous avez eu le cuir chevelu très irrité. Nous vous avons envoyé un email avec toute information sur votre compte et, aussi, la liste des ingrédients, au cas où vous souhaiteriez la consulter. |
MireyaNo me gusto el color favor de cancelar cualquier orden futura gracias 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMireya - Muchas gracias por tus comentarios. Después de revisar tu perfil, nos hemos dado cuenta que ya has hablado con uno de nuestros coloristas para resolver tu problema. Si necesitas ayuda adicional, comunícate con nosotros. |
Did not cover enough gray.Did not cover enough gray. I would like to go just a little warmer brown. Love the gold. It could have been my fault maybe I didn’t use enough product. Maybe I didn’t leave it on long enough. I also did it on clean hair but I would like my gray covered better. I am hoping just a little more brown tint will cover the gray better. Looking forward to trying a second time. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMargaret - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
My hair color is not rightHi, I colored my hair yesterday and followed the instructions precisely. My hair did not become light blond, it now has a red tint to it. I am unhappy with my color. i am naturally dark blond, no red, I wanted light blond. It feels like it's darker than before the coloring. Please advise. Nina 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiNina - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Gray showinsAfter 3 weeks of coloring my grays are showing. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiEdna - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
RootsI am happy with the color however I feel like the roots turn a very light brown much faster then other hair colors that I have used in the past ?? 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMarlene - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Démangeaisons terriblesJoli packaging. La couleur ça va. L'application normale.. mais depuis (4 jours) le cuir chevelu me gratte énormément. Ce n'est pas la première fois que je me teins les cheveux mais apparemment mes précédentes colorations étaient plus naturelles. Si vous aviez un remède efficace contre les démangeaisons du cuir chevelu.... 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiDelphine - Nous sommes désolés d’apprendre que vous avez ressenti de l’inconfort après l’utilisation de nos produits. La coloration peut causer parfois des irritations des cuirs chevelus sensibles. Nous vous enverrons un email avec la liste des ingrédients, et quelques informations en plus sur nos colorations. |
Change hair colorI was happy with my hair color but would prefer it to be darker like a deep purple if possible 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiSherrie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
non livréje n'ai jamais reçu ma commande 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiRosa - Nous sommes désolés d'apprendre que votre commande ne soit pas arrivée. Nous vous avons envoyé un email pour vous assister davantage. |
Grey CoverageThe color turn out good, but the grey coverage started to fade in just a few days, while using the shampoo I ordered from you. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiSharon - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |