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Color Set
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67 625 recensioni dei clienti verificate |
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UnhappyHorrible results! My roots went from med. blonde to orange! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiJulie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Too orangeMy Daughter In Law came up to do the color for me. We followed the instructions to the letter. Haircolor is normally dark ash blonde to light ash brown. No greys yet. Hair color produced is more gold toned than ash toned. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiLynn - We’re truly sorry that our Hair Color did not meet your expectations. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Not the neutral colorI wanted an ash base. My roots are strawberry blonde. This is not at all in the neighborhood of the color I requested. I asked if it would lift prior to applying it and received no answer. I would like to cancel my subscription. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiGratia- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Wrong ColorMy color turned out to be nothing like the color I sent in the pictures. I requested an adjustment for my next order and am hopeful the new color will be right. On the positive side, the directions were easy to follow. I liked that it covered my gray completely. I placed my order on April 6, 2020. Because of the pandemic, I did not receive my order until the end of April. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiDebra- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Not goodWay to dark and color faded after week and gray back on hairline in 2 weeks 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiChristy- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Root coverageSo I followed the directions to a T but my roots look like no color was applied to them. I don’t know it’s it because it wasn’t enough time for the color to deposit because 10 minutes then 5 minutes isn’t really anytime at all. Very unsatisfied but more importantly disappointed. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiAlexandria- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Too brassy/orangeMy hair has always taken twice as long to color than Colorists think or directions tell me. Plus they are always too orange. 1 di 2 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiLisa- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Offre trompeuseJe ne désirais qu’une coloration. Il n’etail noté nulle part que je recevrais une coloration tous les’mois 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiBrigitte - Merci de nous avoir contactés ! Si vous effectuez votre première commande par le biais d’une offre promotionnelle, vous verrez également des informations concernant notre service de livraisons automatiques au moment de la validation de la commande. Mais vous pouvez aussi choisir l’achat unique si vous préférez commander une seule fois. En examinant votre profil, nous constatons que vous nous avez déjà contacté pour résoudre votre problème. Nous sommes à votre écoute si besoin |
Orange is not flatteringThis color was very warm in a very unflattering way. Lots of reddish tones, which I had noted was my biggest concern. I also did the light set, which came out in a very unflattering orange tone. I emailed eSalon but no one has contacted me regarding my ugly hair. Update: I was contacted by my colorist to try and remedy the situation. She is sending free: tint rinse for the brassiness and a new highlight kit. I will try it again! Went from 1 to 3 stars for good customer service. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiKristin - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
NOT the right color AT ALL and I had a HAND FULL of hair FALL OUT!The color smelled great but then when we used it all was good until washout time and I had handfuls of hair falling out and then when I finally got it conditioned (which what they gave me was nowhere NEAR enough for the job it did on my hair). I had to use all kinds of special conditioners to add to what they gave me to cover all the rats and big hunks of hair stuck together in a big not to try and loosen them. I also had to use a leave-in conditioner after I got out of the shower to be able to PICK through my hair cause no way was a brush going through it without ripping even MORE hair out! The color is NOT right it was supposed to be red and it has spots of blonde in it and I am just very disappointed. I thought this would be the BEST in hair color, I guess I was REALLY bad wrong! I hope they help me! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHi Dorretta - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |