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67 625 recensioni dei clienti verificate |
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What happened to this formula?I cannot stand how sticky my hair is even after I wash it and rinse it numerous times. It feels like glue in my hair. Not acceptable! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiPamela - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
DiullI was told to expect a subtle purple tint with the shade I chose. But even subtle is an understatement. In the past, putting a dark shade in my hair has made it shiny and healthy but that didn’t happen with this color brand. The concept is good, I was excited to try it but I wasn’t happy with the results. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiDebora - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Did exactly what it said on the boxI did exactly what it advised on the box. I thought it was ok but got negative feedback off family who thought it looked brassy ! Gutted. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiRebecca - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
GrayIt didn’t cover the gray hair as I thought it would have 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiJulie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Was sent wrong colorThe overall product is good. However, I requested the light brown. What I got was 2 different colors. My roots are now dark red and the rest is medium brown. Which would be fine, if that's what I paid for. So far I have been waiting 2 days to hear from anyone about the issue. I even sent pictures. I know the difference between red and brown. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiCori - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Product Not Used YetI'm sure the product is fine, but I haven't used it yet. Do not send any more! I'm sorry but I did not understand that a supply would be sent automatically. My hair does not need color that often, so I prefer to make a separate order as I need it. Thank you! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiBarbara - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
BEWAREBEWARE this is a subscription. I got my first color and they snuck in a subscription. They charged me on the 10th, I received my color on the 27th, and 3-4 days later they charged me $30 for another hair dye package. I haven’t even used the first box I received yet and they are charging my card for more?! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiBrandi - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Results of the hair color and how it colored my hair.Really dried out my hair and the color really wouldn't take on my hair and my hair for years and never had problems with other box products , I would not recommend this product I would be willing to try a different that does not dry out my hair and the color will take on my hair. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMelissa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Great that is customized but....It’s nice that they try to customize it for you. But the color that I got was way darker than I expected. It was suppose to be light brown but the color I received was like a dark brown! Not good 🤦🏻♀️ 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiRosa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Overall, not bad, but...The good: The color match was surprisingly good given it was based on a not-so-good photo (I stink at selfies) and my best guess at matching a color swatch. Definitely more like a salon color than a drugstore box in terms of the "depth" of the color. The condition of my hair and scalp after coloring were better than after a salon color (my scalp gets "tight" feeling and itchy after a salon color but that didn't happen with this product). The not-so-good: Grey coverage was less than stellar (especially on the parts that are close to pure white), despite processing for the full 30 minutes and "emulsifying" in the shower as directed. It's possible that was the fault of the application (there was an awful lot of product left over, could be it wasn't mixed or applied correctly) or that something can be tweaked to make it cover the grey better. I also didn't find it terribly easy to apply by myself (got dizzy and nauseated working backwards in the mirror) and ended up asking my husband to finish it for me. Bottom line: A better-than-expected stopgap until the salons are open again, which I'll use again if that doesn't happen before I need a retouch. Thanks for enabling me to go to the grocery store without a hat! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiSarah H. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |