|
Color Set
|
67 625 recensioni dei clienti verificate |
|
Ordina per: |
|
Not the color I wanted and expectedThe online experience was fine (up to a point, see below). The product was beautifully packaged. My hair felt good afterward - texture, coverage was good. But the color itself wasn't the rich, vibrant red I had wanted and expected. I think if I could have talked live with a colorist it would have been better. There were color choices on my screen that were not active because I'd been pre-assigned to certain tones...this from the short survey taken prior to my color being formulated. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
|
|
|
La risposta dai nostri espertiBev J. - We truly appreciate your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! |
Ich bestelle die nicht mehrIch habe zweimal sogar zwei verschiedene Farben bestellt und habe nur schwarze Harrfarbe bekommen obwohl ich ein Mal Asche,und ein Mal Natur Gold Farbe bestellt.sehr Ergerlich 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
|
|
|
La risposta dai nostri espertiGanna M. - Vielen Dank für Ihr Feedback. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da. |
just okI'd appreciate a refund. not as great as I thought it was going to be, just ok 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
|
|
|
La risposta dai nostri espertiJoanne L. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
The roots are way too darkRoot are more black and way too dark 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
|
|
|
La risposta dai nostri espertiLuigina L. - Thank you for reaching out to us here at eSalon! Upon reviewing your eSalon account, we see that one of our Color Experts has already worked with you to resolve your concern. Please let us know if there is anything else we can do to help! |
Not what I asked forI asked for a neutral dark brown, it came out black... 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
|
|
|
La risposta dai nostri espertiNicole D. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Communication is poorMy first color for my roots was way too light, so now my roots are much lighter than my prior color which looks odd. I requested a darker color for my next order and emailed several questions. I do not know how much darker my color should be. Although the site says we can have a personal consult, I see no way to arrange this. I never received a confirmation of my order (but then found on the web site that it had been placed -- but I would prefer to discuss how dark the color should be and not experiment). I have never received a response to any of my questions and no one has contacted me. Last, I have very dry, curly hair and prefer to use my own products to shampoo and detangle. There is no need to send me these items. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
|
|
|
La risposta dai nostri espertiBeatrice L. - We’re so sorry to hear that you were unsatisfied with the miscommunication and the end results of your color application. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Hair colorI received the color and di my hair last night. I specifically said I did not want my hair to turn any kind of red, Its red not a dark red buts red. I had no blonde hair, I didnt want my hair to be that dark either. So please cancel my subscription. You told me i needed to use a different color and I did. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
|
|
|
La risposta dai nostri espertiDonna O. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn’t cover againI just colored 5 minutes ago and gray is not covered this has happened too many times will not use the product again 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
|
|
|
La risposta dai nostri espertiJessica B. - Thank you for reaching out to us here at eSalon! We’re so sorry to hear that you were not satisfied with the grey coverage of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Go with a drugstore dye, will do betterI was thoroughly disappointed with the eSalon experience. Everything came in pretty packaging and had my hopes up. I followed the instructions to dye my hair immediately. The dye did turn a pretty auburn/purple, the color I expected. The smell was very strong, gave me a headache. After I was done and washed everything off, all the color washed off! After I dried my hair, there was no hint of "dark brown purple pearl" or whatever. If anything my brown hair was a lighter shade of brown, which is probably just damage from the chemicals. The color didn't stay but the odor did! I kept getting headaches every time I washed my hair and the smell would come out more pungently for the next few days! What's more frustrating is that even though I saw no change in color that I wanted, my pillowcases got stained and my entire bedset is now ruined! I wanted to do something fun with my hair while stuck in quarantine and instead of going with a generic drugstore brand, I tried to play it safe with eSalon. I ended up burning my hair, a three day headache, and stained sheets which costs hundreds of dollars! Truly, just go with a store brand, at least it will dye your hair and is half the stupid price. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
|
|
|
La risposta dai nostri espertiAnudari L. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you have had bad experience with our product and did not meet up to your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not very easyThe color last only 2 weeks 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
|
|
|
La risposta dai nostri espertiCathy H. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |