67 625 recensioni dei clienti verificate |
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Châtain cuivréJe suis moyennement sastisfaite car je suis bien devenu châtain donc satisfaisante sur ce point mais le cuivré est inexistant 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiAurore - Merci de votre retour. Si vous le souhaitez, nous serons ravis de modifier votre couleur ! Veuillez vérifier vos emails, nous vous contacterons avec toute information pour une modification. |
Left my hair very dryColor came out great but really dried up my hair 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiJessica R. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback! |
Wrong colorColor was nothing like described!!!!! My hair turned out a black color Had to pay more money to get it fixed!!!! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiJanette P. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals! Please, keep your eye out for an email from us for your next steps. We truly appreciate your feedback! |
HORRIBLE COLORMy color turned out NOTHING like the example pics. It’s a horrible orangey-red color. My roots are a reddish-brown, then the strands are a completely different color. I won’t ever use this service again. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiJennifer L. - Thank you for reaching out to us! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Don’t purchaseDon’t purchase, Do not purchase from this company once you try it when you try to cancel they will continue to charge you and send you more. Congratulations I had to cancel three different times. They refused to refund or except the product that had been unopened. Total rip off! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiJean S. - Thank you for your feedback. We are so sorry to hear that your experience was not all it should have been. Here at eSalon we are always happy to help in any way we can! Please let us know if you need further assistance. |
Didn’t have any purple undertonesI was excited to use this sadly there are no undertones 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiBritney K. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Not close to color I choseMy hair ended up about two levels darker than what I chose and not in the least but copper either. Following the instructions to start at my roots and let them process first also gave me hot roots. My hair looks and feels terrible. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiIleina M. - Thank you for your feedback! Upon reviewing your eSalon profile, we see that one of our Color Experts has already discussed with you to resolve your concern. Please, let us know if there is anything else we can help you with. |
Dark blondeI order lighter blonde but they went with my hair color which was fine but now my hair is dark brown 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiKatie G. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
zunächst zufriedenDas Mischen , anwenden, auftragen war einfach zu händeln. Der erste Eindruck war genial, zwar etwas zu dunkel, aber hat gefallen. Bereits nach 2,5 Wochen trat ein deutlicher rötlicher Ton hervor, nach 4 Wochen überwiegt ein rötlich bräunlicher Ton und gefällt mir überhaupt nicht. Das Haar sieht scheckig aus, von der eigentlichen Farbe ist nichts mehr vorhanden. Es sieht einfach nur noch aus wie eine schlechte Tönung. Ich bin enttäuscht. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiKarin W. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Ihre Zufriedenheit steht für uns an erster Stelle. Das garantieren wir. Gern möchten wir zusammen mit Ihnen an einer Lösung arbeiten und so Ihre Farbwünsche zu 100% zu erfüllen. Unsere Farbexperten werden sich mit Ihnen per E-Mail in Verbindung setzen und helfen Ihnen gern. |
So the wrong colorAlso lost hair, it came out when rinsing the color 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiGeorgia V. - Thank you for your feedback. We are so sorry to hear that your experience was not all it should have been, and that you had hair loss after using our color. Our Color Experts have been in contact via email and will be happy to assist in this process! |