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67 625 recensioni dei clienti verificate |
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I’ve been a little disappointed.My last 2 color sets have not covered my gray roots as they usually do. I left the color on my roots for 30 minutes last time, but the result was a transparent looking light red color that doesn’t match the rest of my hair that is a darker red brown. I’m not an expert, so I really need good instruction on this. Heidi B 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHeidi - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Didn’t do anythingI used the recommended colorfill, then followed the directions and added the Demi color to my hair. Neither of the products seemed to work. Not even my lighter ends picked up color. No strawberry blonde throughout any part of my hair. I used the entire bottle and followed post coloring directions exactly. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMakayla - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Medium blondeThis blend is on orange side. It defiantly does not blend with my Natural color. Even though I chose the lighter option when addressed my my colorist, I was under the impression that I was getting color to treat all my hair not just my roots. Even though the roots were my initial concern, I wanted a lighter tone all around, not just my roots and now they have a orange tint. Do not think I will reactivate my auto ship. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiRoxanne - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Color de peloMuy oscuro me quedo lo quiero más claro solo quiero el color i volume por favor ya me está saliendo la canas nesecito color gracias 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiLissette A. :-Sentimos no haber cumplido con tus expectativas de color. Nos encantará poder revisar tu caso en detalle y darte una solución. Te acabamos de enviar un emaill. |
No noticeable color changeI tried this twice and sadly have been disappointed. Both times I could not even tell I colored my hair at all. I followed the instructions exactly. Nothing. Customer service was nice, but I am just not pleased with these color products. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiKimberly - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Not requested colorI'm dissapointed. I requested a more neutral shade with a hint of warmth but the color I received (and followed instructions for using) turned out VERY warm (orangeish). In fact, the color seems very close to the last color I received and wasn't satisfied with. The pic (of my desired color) I attached to my last order is much more of a rich, neutral medium brown base color, and the highlights are a caramel shade. I'll accept another free base color that attempts to meet the more neutral shade I'd like (with a touch of warmth). Otherwise, I'll be canceling my subscription since this isn't working out for me as hoped. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiRachel - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Red was flatInstead of a deep rich merlot I ended up with a flat muted red , I’m going back cooper colored 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiLisa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not so happyI was grateful with credits Esalon gave me for more gray coverup ,however my white resistance with these gray hairs are not being fully covered..I will no longer be using esalon.. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiJennifer - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
INSATISFAITELa couleur n'a pas couvert tous mes cheveux blancs : certains cheveux, notamment ceux autour du visage, ne sont pas colorés. Je souhaite annuler mon abonnement. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiOTERO M - Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vous ont déçue. Notre garantie eSalon Coloration heureuse est primordiale pour nous. Nous travaillerons avec vous pour réaliser vos objectifs couleur. Nos experts coloristes vous ont contacté par e-mail et se feront un plaisir de vous aider. |
No changeDidn't change the color of my hair whatsoever!! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiDebbie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |