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67 610 recensioni dei clienti verificate |
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DifferentIt was different this time. Not all my grays got colored. The mix seemed thinner some how. It didn't stay on my hair like the previous months did. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiAnisha - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
My hair is ORANGE!!!My natural hair at the root is medium / dark blonde. I ordered the medium blonde color kit. I watched all the videos and followed the directions to the T. How did this happen? I'm seriously regretting this decision to color at home with this product. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiAngela - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color muy oscuroEste color que me ha mandado ustedes es muy oscuro y la diferencia entre el primer producto y éste que me lo ha mandado ahora es muy grande . Si no me puede hacer un color más acercado al primero que me envíe por lo menos el primero. Es que no me gusta tan oscuro. La primera ves ha sido genial solo que las canas se veía en una semana. Gracias 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiLili: - Gracias por tus comentarios. Sentimos no haber cumplido con tus expectativas de color. Nos dará gusto poder revisar tu caso en detalle y así ofrecerte una solcuión. Te acabamos de enviar un email. |
It’s okBottom of my hair is perfect but my roots are too light w a tinge of red, which I do not like. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiLori - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Allergic to productAs per instructions, I tested the product on a small patch of skin. After 6 hours I had an allergic reaction. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiLarry- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. On behalf of the eSalon Family, we wish you a quick recovery. |
Nothing at all specialDidn't do much for me. Left me with a drab, mousy color. Will be cancelling. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiBridget- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Anulacion de reenvio de tinteEn que momento acepte envíos sistemáticos?? Me gustaría me enviara justificante de ello.Ya que solo hice un pedido,y en ningún momento firme por una continuidad.Ya dada orden Bancaria de no Pago a sucesivos envíos.Atentamente M.Gracia 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMaría: -Gracias por escribrinos. Sentimos la confusión. Cuando realizaste tu primer pedido en eSalon.es, es probable que durante el proceso de pago hayas visto la opción de envío automático. Este es nuestro servicio recurrente llamado tu "Plan de Color". Con este plan recibes 20% de descuento en cada pedido, incluyendo todos los productos para el cuidado del cabello que ofrecemos. Es súper flexible, así que lo puedes activar, posponer o desactivar cuando quieras desde tu móvil u ordenador. De todas formas te acabamos de enviar un email. |
Doesn’t cover the grey on the sides of my hair. Color is goodNeed better gray coverage. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiDebbie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
It’s fine butIt came out I little too dark might have needed a lighter color 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiDeborah - We apologize that your hair color wasn’t quite what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process. |
My hair is too dark!The colour i ended up with is too dark. I wanted a copper brown shade and have ended up with a mahogany brown colour. Too dark and too red - rather disappointing. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiEmma - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |