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67 610 recensioni dei clienti verificate |
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HorribleThis product made my hair so dry and it didn’t take to my hair! I still had gray roots where I part my hair and on my hairline by my ears! Box coloring is better than this!! What a waste of money 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiLisa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Pas couleur souhaitéeMaintenant j'j'ai les cheveux complément châtain que je voulais blond 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMarianne - Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vous ont déçue. Notre garantie eSalon Coloration heureuse est primordiale pour nous. Nous travaillerons avec vous pour réaliser vos objectifs couleur. Veuillez vérifier vos emails, nous vous enverrons les prochaines étapes. Merci encore pour votre commentaire. |
awfuli wish there was a below one star way to review my experience - i used product last time, color was so far off, i sent in pics, was dismissed by your colorist and had to go to a local salon and pay $80 to have it fixed. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiLiz - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Color does not lastA first use, I was happy with the color but found it was gone and a bit brassy and almost orange by the end of the first week. I needed to fix it professionally, which defeated the purpose of an inexpensive at home treatment. Very disappointed. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiElizabeth - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
HolaNo me gusto , es muy complicado el proceso, y al final no cubre las canas, el pelo queda muy dañado definitivamente no lo recomiendo 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiAdriana B: -Gracias por escribirnos. Sentimos no haber cumplido con tus expectativas. Nos encantará poder revisar tu caso en detalle y darte una solución. Te acabamos de enviar un email. |
Not as impressive as it looksNot impressed with this product. Besides the price I usually pay for my previous at-home coloring product, I don’t see the difference. This one is almost 3 times more expensive. So I’m going back to my old one. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMonica - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Poor Customer ServiceShipping has taken over a week and I have an event that requires a color refresh by Sunday. As a result, this delay cost me $120 in salon fees, and e-salon wouldn't even let me return the product for a refund. Not happy! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiLindsay - Thank you for your feedback. We apologize for the disappointing experience you had with our aerosol shipping times. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. We hope to continue helping you find hair perfection! |
UnimpressedColor was NOT as shown. Never received a call from a colorist to discuss my initial color order, as advertised. It does not cover gray well. The only positive thing is the gal who canceled my future orders was very pleasant. Overall it was a bad experience and exactly like buying drugstore color. I'll stick with John Frieda color. It's a much richer color that lasts. I doubt my review will be published. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiShelley - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Dull & LifelessThe color didn't come out as light as I wanted and made my hair just look dull and feel lifeless. My normal colorist had to correct the disaster on my head. Would like my money back and no more orders. Cannot find how to do that on the site so here is my first request attempt. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiKimber - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Gray coverageDid not have much gold tones this time plus it is weak covering the gray around the hairline for more than 2 weeks. Nice and easy covers better 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiDebra - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |